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Strange Password Request?

Ezekiel2517
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Ezekiel2517 Enthusiast

Ezekiel2517

Posted
Posted

My truck keeps asking me to "Please Confirm Password to Continue using connected services".  What does this mean?  What password do they want?  Is it for my phone?  Is it for my Onstar internet account?  No password that I know works here.

 

It usually seems to happen when I have my phone connected via USB-C.  I have a 2019 LTZ with Nav, if that makes any difference. 

 

Lately my phone has been more screwey than ever.  The bluetooth does not reliabley connect.  Still have no contacts or favorites via bluetooth. 

 

Thanks for your help.

 

Chevy Password Request.jpg

Lee Roy Enthusiast

Lee Roy

Posted
Posted (edited)

Mine just started this crap also.

No nav but has Apple Car Play

Using iPhone working OK

2019 RST

Edited by Lee Roy
More info
Snail77 Enthusiast

Snail77

Posted
Posted

Mine was doing that couple of weeks ago. Kept putting in my chevy app password. Kept telling me wrong password. After about 3 days of this it finally took the password and hasn't been back since.

UGADawgs Enthusiast

UGADawgs

Posted
Posted
On 5/5/2020 at 5:58 PM, Jay P said:

It's wants your On-Star/My GMC/MyChev password. 

yes exactly, mine asked about 2 weeks ago. Entered, accepted, and hasn't requested again. All good.

Codeman00 Enthusiast

Codeman00

Posted
Posted

Well, I'm not the only one that this was happening to.  The first thing I thought was....which password does it want?  I reset my passwords on the computer and was able to enter the password to get the message to go away.  Hopefully it stays away.  I'm not sure what caused this all of a sudden.

  • 8 months later...
Leo D New Member

Leo D

Posted
Posted

Mine started this on a 2020 GMC Sierra.  Noticed a "message" present from OnStar.  I finally signed into OnStar from my home computer and updated my login password.  That fixed the message in my vehicle.   My guess is OnStar did a software update on "their" systems and that affected people's vehicle passwords.

andrewb24 Enthusiast

andrewb24

Posted
Posted

mine did it awhile back and it went away now its come back so I am going to try the onstar or mychevy password reset on a desktop.

Dunn Senior Enthusiast

Dunn

Posted
Posted

mine just started this crap, have no idea what my password is, lol

 

  • 1 year later...
LBcERA19 Enthusiast

LBcERA19

Posted
Posted

My Truck 2019 Sierra started this same thing at the end of 2021. So Jan. 2022 I took it to the dealership and they said my entire Radio control unit needed to be replaced. After they replaced it and loaded/updated the software it seemed to fix it until recent had bad CPU code for the trailering system and they "updated" the software again and now the famn Password msg is back every 10 minutes! GMC STEALRRSHIPS SUCK BALLS!

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 8/31/2022 at 4:51 PM, LBcERA19 said:

My Truck 2019 Sierra started this same thing at the end of 2021. So Jan. 2022 I took it to the dealership and they said my entire Radio control unit needed to be replaced. After they replaced it and loaded/updated the software it seemed to fix it until recent had bad CPU code for the trailering system and they "updated" the software again and now the famn Password msg is back every 10 minutes! GMC STEALRRSHIPS SUCK BALLS!

This is certainly not what we like to hear, LBcERA19.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2019 Sierra. To do so, please send an email to [email protected] with ATTN: LBcERA19/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

redwngr Senior Enthusiast

redwngr

Posted
Posted

Mine seems to required the password to be re-entered after it does an update.

My phone does this as well.

 

I suspect this is so a re-flash can't be used as a way to reset either one. 

 

I agree, it can be a nuisance.

It's Tim Senior Enthusiast

It's Tim

Posted
Posted
56 minutes ago, redwngr said:

Mine seems to required the password to be re-entered after it does an update.

My phone does this as well.

 

I suspect this is so a re-flash can't be used as a way to reset either one. 

 

I agree, it can be a nuisance.

It's like 2-factor... to protect you. 😉

  • 5 months later...
TopCat412 New Member

TopCat412

Posted
Posted

My 2019 LTZ started this past spring, it would ask for password, disconnect phone, and Carplay would turn off and on by itself, the radio screen would go blank and turn back on as if I had shut it off and turned on, while driving. Contacted dealer when it first happened and they said it’s due to not using genuine Apple cords. Started using Apple usb and c cords and still did it. Took it in on President’s Day for service and requested they look at radio as well to see what password it needed and tech said he plugged his phone in and there was no problem. Not happy, I have an extended warranty, put local dealer says they won’t honor it, I have to go to the dealer I purchased from which is 40 minutes away. I’ll try the Chevy app password and hopefully it helps. Thanks for the information. 

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