Possible Blown Engine with less the 2,000 miles.

[TJay74]

I wouldn't worry if GM has authorized a new crate engine. No way you can step to the 6.2L as there are sure to be other parts that will need to be changed on the truck as well for it to be factory and GM is not going to do that, they are only required to repair the truck back to factory specs. Nothing more, nothing less.

[bdbake01]

I was just playing around about the 6.2

[RyanbabZ71]

Sounds like they are doing right. A replacement would be better than a band aid never know what else is wrong.

 

Did they give you a loaner vehicle?

 

 

Ryan

[manlystanley]

Sounds like they are doing right. A replacement would be better than a band aid never know what else is wrong.

 

Did they give you a loaner vehicle?

 

 

Ryan

 

 

Yes I got a loaner. So, it's working out well. Thanks so much for the help. You guys help have been a huge help!

[Silverado-Hareek]

I went out to the dealership, and I need to update my last e-mail.

 

-- The service front end guy, is confused or something.

 

-- He told me there was a broken CAM shaft (via voice mail). But, the service manager told me it needed a new engine.

Don't sweat this too much. The people at the front are literally just there to interact with the customer. They don't know hardly anything about vehicles. The service manager brings them the ticket, tries to explain to them what to tell the customer, and then they talk to you. They're just the middle man between the customer and the service department so the service department can work on vehicles and not have to also deal with every customer coming in the door. You did the right thing talking to the service manger directly and likely got all of the correct information from him. If they're giving you a new engine, I would be satisfied. Sucks it's on a new truck but I'd MUCH rather have a new engine than a repaired engine on a brand new truck. Good luck man keep us posted.

[Isriam]

like anything in life its about social engineering. if the service person is super sharp, act like you're totally dumb and completely disappointed in gm and want to trade the truck in for a toyota. ask if there is anyway they can help rebuild your confidence, and say you had your dreams crushed when the truck broke and now you're just worried about your families safety and the longevity. is there anything, a warranty, a new truck, what can help restore your faith in gm?!?!?

 

thats usually my plan for getting more than i was originally offered. especially if you're nice about it. if you go in demanding for something, or act like you know how to do their job, they will crap on you. only go above the first person you talk to if you can't get anything and they are treating you like an idiot and really do fail to make your experience with GM better.

 

the only time i have to go to a supervisor is when i'm talking to someone in india. lol

[pm26]

Even if the motor is replaced, the replacement motor only has 12 months or 12,000 miles I believe.

 

If the truck is still under the original 3 year/36k bumper- to- bumper warranty, the new engine will be covered for the remainder of that warranty. After that, only the drive train parts covered by the powertrain warranty will be covered for 5 years/100k miles. So, this being a new truck, the warranty coverage will not change.

[COP TZR]

I would want to see new engine in person, secretly mark it and confirm after install.

[Ventilator]

GM is not going to give him a new engine. They will tear the engine apart and replace the faulty part (if they can find it).

I have some crow recipes, just in case you need them?

[pm26]

I have some crow recipes, just in case you need them?

Well, they probably have to give him a new engine because they cannot find what is wrong with the old one.

[RyanbabZ71]

Well, they probably have to give him a new engine because they cannot find what is wrong with the old one.

Wrong, GM will want the engine back to analyze and determine what happened to cause the failure

 

 

Ryan

[Ventilator]

Wrong, GM will want the engine back to analyze and determine what happened to cause the failure

 

 

Ryan

Exactly!

[newdude]

When there is a new engine/transmission out, the first year-two years the parts and engines are on quality restriction. In order to repair or replace, the engine/trans must be gone through to find root cause before GM will authorize replacement. Then, if its being repaired/replaced, the components/engine assembly that has failed are called back to GM almost immediately for GM inspection.

[pm26]

Wrong, GM will want the engine back to analyze and determine what happened to cause the failure

 

 

Ryan

How does your statement make mine wrong? If the dealership cannot find the root cause of engine failure without spending inordinate amount of time troubleshooting and taking the engine apart, it is in GM's best interest just to replace the engine and be done with it. Otherwise the cost of troubleshooting and labor required could come close or even exceed the cost of the new engine, especially if the first repair does not really fix the problem. If the problem was simple such as a faulty lifter, there is no way they would authorize a new engine. There are plenty of posts in these forums where engines on almost new trucks were repaired, not replaced, due to readily identifiable issues that could be fixed at a reasonably low cost to the company. And GM always wants the old parts back when they replace them with new ones. They took back even the inner door panel they replaced on my Impala (twice) under warranty because vinyl was separating from cardboard on the arm rest.

[tbarn]

I'm sitting here trying to find a way to respond in this thread. Many correct and some wrong statements. Been in the dealership 32 years so I have a lot of experience in this area.Then I thought I would let GM tell how it is SUPPOSED to work. The dealer can try to do it any way they want depending on their status with GM, but may be on the hook for the repair job if not done by GM's rules. PM26 is mostly correct except for the labor part. Trust me, GM does not give a s**t about the diagnostic labor. They will only pay a small amount of that under any circumstance. It is all about cost of repair vs cost of replacement with a very few exceptions. So here are GM's rules.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TACs Product Quality Center Starts New Approval Process

February 25, 2013

 

When a customer has a concern related to a major component, such as an engine, transmission or transfer case, its up to the technician to diagnose the condition quickly and help get the vehicle back on the road.

 

Sometimes, there is no fix, and the component has to be replaced. Thats where the Product Quality Center (PQC), the authorization center for warranty repairs and major assembly replacements, has always played a part. But, as of July 2012, changes were made that enabled certain dealerships to make the decision on their own about when to repair and when to replace major components.

 

Exceptions to the PQC Process

When most parts are replaced on a vehicle under warranty, the dealership does so at its own discretion. The dealership is, of course, required to provide the necessary diagnostic documentation to support the resulting warranty claim.

 

But when it came to major assemblies, including engines, transmissions and transfer cases, authorization was always required from the PQC before replacement.

 

In July 2012, that rule changed and GM determined, based on periodic reviews, that the PQC process was not necessary for dealerships that have proven to manage their warranty replacement decisions effectively. This decision is now made at the dealership service manager level after the repair/replace analysis is completed.

 

Driven by a focus on whats best for the customer and the needs of GM dealerships, effective February 4, 2013, 3,600 dealerships in the U.S. and Canada qualified to make their own determination of when a replacement was necessary for transmissions and transfer cases, and 3,800 dealerships became exempt from mandatory PQC approval for engine replacements. For additional information, refer to Bulletin #12-07-30-001 or contact your District Manager-Aftersales (DM-CCA in Canada).

 

Although exempt dealerships are not required to contact the PQC for approval to replace major assemblies, they are still required to retain documentation that supports assembly replacement, including proper diagnosis, cost analysis, and validation that the vehicle has factory calibrations.

 

TIP: Certain Allison transmissions and Duramax diesel engines still require PQC approval.

 

Currently, approximately 600 dealerships are required to contact the PQC for engine replacements and roughly 700 dealerships are required to contact the PQC for transmission and transfer case replacements.

 

Eligibility

 

What steps should be taken to be eligible for this new process in the future?

 

First, start with a good, thorough review of the appropriate Service Information, check for preliminary information (PI), bulletins and repair instructions. Its important to ensure all the information necessary for the product and customer concern is gathered.

 

Second, conduct a good cost analysis of the parts and labor involved to properly repair the concern.

 

Third, the dealerships service manager must approve that a replacement is necessary. This check in the decision making process should take into consideration whether every repair option was reviewed.

 

Taking these steps should help in making repairs when possible, and confirm with certainty when a replacement is necessary. Refer to the latest version of Bulletin #02-07-30-029 or contact your District Manager-Aftersales (DM-CCA in Canada) for additional details on the approval process.

 

The Q is for Quality

 

The operation of the PQC, along with technicians analysis of repair vs. replace, plays an important role in the continuous improvement of GM products.

 

As a basic function, the PQC is a Warranty Authorization center for major assembly part replacements. The PQC also handles parts order restrictions. Restrictions are driven by the PQCs role within the GM Quality organization as a resource to gather information about major component replacements and parts that GM Engineering needs to evaluate.

 

Parts Restrictions

 

There are times when Engineering will require the return of specific parts that have been replaced in order to analyze the issue with the part. For example, Engineers recently wanted to know why technicians were replacing the gas tanks on 2007-2010 Chevrolet Cobalt and Pontiac G5 models with the NU6 emission package. After placing a restriction on the fuel tank, GM Brand Quality found that the wiring harness was the source of the condition and the fuel tank did not need to be replaced, so the restriction was changed to only apply to the wiring harness.

 

In these instances, Engineering issues a PI identifying the component on parts restriction. When a part is on restriction, the dealership must report the condition to the PQC, along with documentation that supports the technicians diagnosis that a part replacement is necessary. If Engineering agrees with the assessment, the required replacement part is authorized and shipped for next day arrival. The dealership must return the original part for engineering review.

 

The PQC team is working hard to help technicians fix vehicles quickly and positively impact the quality of GMs products. The enhancements to the PQC process will help you get your customers back on the road faster while helping GM improve product quality.

 

- Thanks to Dale Hall, Jeff Ray and Jack McVoy