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Android Auto not connecting

bbqjoe
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bbqjoe Enthusiast

bbqjoe

Posted
Posted (edited)

This started several GM updates ago. My Android phone says it is connected, but from the truck, it says it can't connect.  I have deleted the phone and resynced it, I have done a hard reset on the infotainment system (works for a couple of starts), I have tried BT and USB.  

 

Edited by bbqjoe
Z45 Senior Enthusiast

Z45

Posted
Posted (edited)

Have you updated the phone version?   I had that issue when I first got truck and updating the phone fixed that. 

Edited by Z45
bbqjoe Enthusiast

bbqjoe

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  • Author
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On 6/6/2026 at 12:32 PM, Z45 said:

Have you updated the phone version?   I had that issue when I first got truck and updating the phone fixed that. 

I am on the latest and it keeps saying on my phone that it is connected, but from the truck when I try and connect it fails 80% of the time.

bbqjoe Enthusiast

bbqjoe

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Posted
9 hours ago, tioran said:

have you tried connecting other phones? 

I don't have another android to try that with.

tioran Enthusiast

tioran

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Posted
11 hours ago, bbqjoe said:

I don't have another android to try that with.

What about family members/friends? 

 

I'm thinking maybe it has to do something with your phone🤔

Jason23 Enthusiast

Jason23

Posted
Posted (edited)
On 6/5/2026 at 3:50 PM, bbqjoe said:

This started several GM updates ago. My Android phone says it is connected, but from the truck, it says it can't connect.  I have deleted the phone and resynced it, I have done a hard reset on the infotainment system (works for a couple of starts), I have tried BT and USB.  

 

I'm having similar issues, though, mine is more like a 50% success rate. I've cleared cache, restarted both phone and infotainment system, and forgot and repaired phone. Mine does work with a cable, but frustratingly very hit or miss with Bluetooth. It's a 2025 and worked reliably until about six weeks ago. Suggestions greatly appreciated.  

Edited by Jason23
GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hey there, @bbqjoe. We understand your concern about being unable to connect your device to your Sierra. Since your concern started a few updates ago, we would like to learn more about your experience so we may explore the best path of assistance. At your earliest convenience, please visit: https: https://s.gmc.com/support-request and fill out the support request form with all pertinent details. This form helps us gather the right information and ensures your request is routed appropriately for further assistance.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 6/17/2026 at 12:30 PM, Jason23 said:

I'm having similar issues, though, mine is more like a 50% success rate. I've cleared cache, restarted both phone and infotainment system, and forgot and repaired phone. Mine does work with a cable, but frustratingly very hit or miss with Bluetooth. It's a 2025 and worked reliably until about six weeks ago. Suggestions greatly appreciated.  

Thank you for sharing your experience, @Jason23. Your concerns for your intermittent Bluetooth concerns do not go unheard. We share the same desire for you to be able to use the features you rely on in your Silverado to their full extent. We would like the opportunity to learn more so we may explore the best path of assistance moving forward. Please visit: https://s.chevy.com/support-request and fill out the support request form with all pertinent details. We will keep an eye out for your outreach.

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