recall problem

[memphistiger02]

I take my brand new truck in for the recall, shuold take 20 minutes. Its been there a day so far. The computer shutdown on it and they are trying to get back with chevy to get some new code. Good times!

[GMCustomerService]

Hi memphistiger02,

 

I’m glad to hear that you were able to visit the dealership to have the open recall on your vehicle serviced. While visiting the dealership, I understand that the computer shut down causing your vehicle to stay longer than expected. Have you gotten your vehicle back? Are you satisfied with the service? I apologize for any inconvenience this may have caused. Please let us know if we can be of any assistance. We will be glad to help!

 

Kristen A.

GM Customer Care

[memphistiger02]

yes I got it back yesterday. It seems like it is working ok although on the way home I was flipping through my radio presets and they went blank and said it wasnt available. The dealer said that they had to wait to hear back from chevy with a new code, that was why it took over 24 hours to fix.

[klrrdr]

Isn't there a code in your owners manual somewhere? We changed out the battery in my wife's car last week. stations and nav were blank,asked for code from radio book.

[memphistiger02]

The thing is that it worked, then went blank, then worked again when i turned it off and back on. It seems that the computer system has some bugs in it.

[bladz1454]

This actually makes me think, does anything know what happens when we disconnect our batteries and the truck resets? Do we get locked out? I never saw a code for my navi any where.

[ms55330]

that suck, I've been there. A few years back I had my CTS at the dealership for a software update when they lost power in the middle of flashing causing the ECM to lockup. It was stuck in the bay for 3 day until they were able to get the right person at GM to help them. I got to drive a used CTS-V while mine was down so I didn't complain (much).