Bluetooth phone call voice quality

docsol · June 11, 2014

I have an Iphone 5S. When I use the Bluetooth connection for phone calls, the other party says the voice quality is terrible, they cant hear me and I keep cutting in and out. Anyone else having these issues? I hear the other person very well through the trucks stereo system.

gmissed · June 11, 2014

Have you checked that the microphone in the truck isn't blocked with something?

LSR Mike · June 11, 2014

Mine works fine, nobody complains...Iphone 4

docsol · June 11, 2014

Have you checked that the microphone in the truck isn't blocked with something?

Nothing is blocking it.

gmissed · June 11, 2014

Nothing is blocking it.

I have the 5s as well. People have no problem hearing me.

fondupot · June 11, 2014

I have an iPhone 5. No complaints yet. Although I find I have to talk a bit more direct into the speaker than on previous vehicles, and forget even talking on the bluetooth when the windows are open.

Silverado-Hareek · June 11, 2014

iPhone 5 here and no issues. I'm actually surprised at how much I DON'T have to yell for people to hear me. The system has been working great. Now if only GM would do a software update to the MyLink system so that it returns to the radio screen after I hang up a call, that would be most appreciated.

2016 Sierra Owner · June 11, 2014

I have no issues with my iphone 5S either.

austingta · June 11, 2014

I have a LG Flex, and the call quality is great both ways. GM has really improved the Bluetooth, that's for sure. Nobody hears the fan.

vetteboy9 · June 11, 2014

I have no issues with my iphone 5S either. Just an FYI the microphone for the bluetooth is not the little grille above the drivers head. That's for the automatic temp reader/probe.

It's not? I'll have to test that out on my way home. If its a temp reader then why isn't there one on the passenger side for the dual zone ac? Also, where is the mic then?

fondupot · June 11, 2014

I have no issues with my iphone 5S either. Just an FYI the microphone for the bluetooth is not the little grille above the drivers head. That's for the automatic temp reader/probe.

yes it is....because one day that thing stopped working and no one could hear me on bluetooth calls anymore. Had it replaced by the dealer and it was like new again.

Silverado-Hareek · June 11, 2014

I have no issues with my iphone 5S either. Just an FYI the microphone for the bluetooth is not the little grille above the drivers head. That's for the automatic temp reader/probe.

Actually that little grille above the driver's head is exactly the microphone for the bluetooth. Whoever told you otherwise is mistaken.

2016 Sierra Owner · June 11, 2014

I stand corrected then. I asked the service adviser what it was and that was his reply. I know for a fact that was what that grille was on the 07-13 trucks as I had to have the mic replaced one time in my 09. It was in the overhead console.

glcbn · June 12, 2014

I have an Iphone 5S. When I use the Bluetooth connection for phone calls, the other party says the voice quality is terrible, they cant hear me and I keep cutting in and out. Anyone else having these issues? I hear the other person very well through the trucks stereo system.

I have the exact opposite problem. I sound perfectly fine to the caller, but they are very staticky through the radio.

GMCustomerService · June 12, 2014

Hey docsol,

I’m sorry to hear of the complications that you have been experiencing with your Bluetooth. I cannot guarantee anything, but I will gladly take a further look into your concern. If any further assistance is needed feel free to send us a private message referencing your concern. I hope to hear from you soon!

Kristen A.

GM Customer Care