SD Card Removed Nav error?

Brian Selby · December 28, 2019

My 2020 did not come with an SD navigation card. Dealership told me I could buy one and utilize the nav system "offline" (no subscription services, no data plan). Have not found good info online so far that says the same... Can anyone confirm? If I buy a card and plug it in will this work? Where do I buy the card?

jimmyboy8301 · December 29, 2019

Same thing on my 2019 with 800 miles on it. GMC needs some quality controls at the plant. Now I remember why I have been driving Lexus for ten years -never a problem.

dealer said that they will order a new card reader but don’t think that’s the problem. I guess I don’t have nav in my $70k vehicle why they try to figure out what their problem is.

**update: flipped the switch on the card and now it works. Not going to tell the dealer just in case but Nav is working again now

My wife had a NX200t F Sport and had nothing but problems with her radio, traded it and got an Acadia Denali. All brands have issues

Sent from my iPhone using Tapatalk

dbs600 · December 29, 2019

I am having the same problem with my 2019 Colorado ZR2, and haven't been able to use the Navigation system properly in months due to this!

Corporate had me bring my truck in to a dealer for a software update; Version 807, which they stated will be released as an over the air update in January.

They stated they were absolutely confident that this would solve the problem, as the software was created to solve this particular problem.

Well… guess what… the problem remains!

Beyond upsetting that after all this time, and the assurances provided, that there’s no resolution in sight!

Anyone else have any news to report?

Anyone find resolution? If so, how?

What has corporate / your dealers been telling you?

Truckasaurus · December 31, 2019

On 12/28/2019 at 3:43 PM, Brian Selby said:

My 2020 did not come with an SD navigation card. Dealership told me I could buy one and utilize the nav system "offline" (no subscription services, no data plan). Have not found good info online so far that says the same... Can anyone confirm? If I buy a card and plug it in will this work? Where do I buy the card?

Total BS. If you have the Nav system, you get a card. Note the cards are serialized to the truck, so you can't take one out of a buddy's truck and swap it to see if it works. Call you (idiotic) dealer and explain to them that you were not given the SD card for your NAV system.

Truckasaurus · December 31, 2019

Had this exact same issue with my new 2020 AT4 (CarbonPro) diesel. Would not work while at the dealership, but I drove 500 miles to get my truck (and it was Saturday Evening) so I made the trip home without NAV. After I got home, I was troubleshooting (seeing if other connections inside the console worked) and after plugging a USB cable into the jack next to the SD slot, it started working. This was the first time the SD card ever worked as it then began to "initialize" the card for the NAV system. Figure it was a loose connector on the cable or the jackplate. Every once in a while, I'll get a "SD card removed" error after I'm messing around inside the console, so there's likely an intermittent connection issue there. I'll have a look at it when I get around to installing my AutoStop Eliminator.

Anybody seen a TSB on this?

AndrewSmith21 · January 1, 2020

My finally got fixed had to have take it to the dealership and they had to download a software update to the radio that The dealer could only get. It took two days for them to get the software to download even to their computer. It’s been working for me since it only messes up sometimes but it fixes itself.

DanPFW · January 1, 2020

what software version(s) does your system report now?

Fuelie · January 6, 2020

Where is the SD Card located at? My 19 LTZ just gave the the same error but I don't see a SD card slot.

Tom

Fuelie · January 6, 2020

I found mine and reset it, back to normal for now.

Tom

Grandpa1 · January 8, 2020

After researching the Nav upgrade for my 2020 Silverado 1500 I had my dealer order the card and they're going to install all the software and updates when it comes in.

I could have saved a few bucks by ordering it myself but this way their warranty covers it.

I've read about all the problems you all are having so I'm aware things might not all be rosy for awhile so we'll see.

dbs600 · January 25, 2020

Any updates on this anyone?

I'm still having the difficulty with this.

Now on Version 807.

Thanks.

DanPFW · January 30, 2020

Any updates on this anyone?

I'm still having the difficulty with this.

Now on Version 807.

Thanks.

Bummer, I got the updates last week, and after a couple of days, I'm still having all the same crashing issues too. so it would appear the update didn't fix anything.

OILERS55 · January 30, 2020

Is the lock position on the nav SD card switch UP toward the top of the card or DN toward the contacts? I want to try this. Thank you.

dbs600 · January 30, 2020

On ‎1‎/‎1‎/‎2020 at 12:11 PM, AndrewSmith21 said:

My finally got fixed had to have take it to the dealership and they had to download a software update to the radio that The dealer could only get. It took two days for them to get the software to download even to their computer. It’s been working for me since it only messes up sometimes but it fixes itself.

Hi Andrew,

So your SD Card Removed problem has been resolved?

Can you please give us a break down of your whole matter and which vehicle you have.

My 2019 Colorado ZR2 had ZERO problems on what I believe was software version 509.

Did an over the air update at home to 805 and the SD Card Removed error started happening.

Often had to drive without NAV, which was annoying, as I specifically wanted a NAV truck.

Dealer did an update to 807 and the problems became worse with the system freezing, going black and restarting frequently.

They now want to replace the SD Card receptacle (jack/cable).

Can you please give a complete, detailed break down of what you did and how you got them to finally fix yours.

Do you have any problems at all now with your infotainment system?

I'm concerned with what you wrote: "it only messes up sometimes".

Please explain.

Thanks so much.

AndrewSmith21 · January 30, 2020

48 minutes ago, dbs600 said:

Hi Andrew,

So your SD Card Removed problem has been resolved?

Can you please give us a break down of your whole matter and which vehicle you have.

My 2019 Colorado ZR2 had ZERO problems on what I believe was software version 509.

Did an over the air update at home to 805 and the SD Card Removed error started happening.

Often had to drive without NAV, which was annoying, as I specifically wanted a NAV truck.

Dealer did an update to 807 and the problems became worse with the system freezing, going black and restarting frequently.

They now want to replace the SD Card receptacle (jack/cable).

Can you please give a complete, detailed break down of what you did and how you got them to finally fix yours.

Do you have any problems at all now with your infotainment system?

I'm concerned with what you wrote: "it only messes up sometimes".

Please explain.

Thanks so much.

They replaced the sd card first, reader part, the usb cable, the whole radio unit, and finally they called GM and got a software patch that the dealership had to download it. It took them two day’s to get it to download to their computers. After the patch update it was fixed. It’s been okay every since. At first sometimes it would still pop up the error message but it would fix itself and work right then. Last week the only random thing was my backup camara had a blue screen on it. But it finally came back after it sat awhile and worked. Your best bet is to take it to a dealer and have them call GM and have them install the patch for the radio system.