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Rear window leak

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mattsvtcobra Enthusiast

mattsvtcobra

Posted
Posted

Got the truck back. The glass looks great. There are some pry marks on one plastic part it seems.  The back seat seems to be installed lower than it was before. I am not sure how that is even possible, does anyone know if there are adjustments? 

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Rocz3cqg
Rocz3cqg

Sliding Glass or / and Stop Light Module reported Leaking Situation             Contacts

ShamrockShooter
ShamrockShooter

Well my 2019 early build leaker was replaced with 2020 hopefully not leaker. No signs of an leaks on the window or headliner of the 2020 so fingers crossed. Very impressed with the 10 speed after th

Thomcat
Thomcat

No leaker here so can't do a 100% verification, but the problem seems to be with the spoiler design, regardless of weather the sealer leaks or not, and any cracks in the trim make it worse.  

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MarcusDean Enthusiast

MarcusDean

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Posted

f8l vnm, I'll check the build date of mine whenever they get it done again but mine is a 2020 2500hd. They said they had 1 other 2020 in as well for the same leak. Is there a way I can look it up using the vin? May be a few weeks again before I see it ?‍♂️

Wiggums Senior Enthusiast

Wiggums

Posted
Posted
On 12/9/2019 at 10:42 AM, JohnCasey said:

Definatly going to video it next time so there no excuse.  I've read several post on this thread where people can spray their garden hose directly on it with no leak but a decent soaking rain seems to bring it out.

 

I regret not taking a picture of it but I went to a car wash and put a stream of water on it, nothing leaked. Yet, it rained and a little puddle formed. I can see the drops coming in from the top of the right passenger side of the window. Black headliner and I don't see spots, don't foresee them replacing it anyway. Has to be a pretty strong rain for it to happen though.

JohnCasey Enthusiast

JohnCasey

Posted
Posted

Ok guys. Just received a call from the warranty manager.  They have cleaned my headliner and according to them the stain came out completely. They also removed the rear seat and seat back and cleaned the padding and carpeting to ensure there so would be no mold/mildew issues. They also have extended my warranty to 60 months and 100,000 miles. They can’t make it leak from their water hose so we’ll see how it goes. There’s an 80% chance of rain on Friday and 50% on Saturday. 

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JohnCasey Enthusiast

JohnCasey

Posted
Posted

Picked up the truck and went straight to church for supper and a good ol property committee meeting. At 7:51 went back to truck. Opened rear door and noticed I can still see the water stain after it was cleaned along with a new stain. Took a ic and emailed it to Jarelyn my senior customer service person. I’m really frustrated right now. Just feel like I’m getting screwed at this point. What good is a warranty if they aren’t actually going to fix anything. 

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Centrebaseball Enthusiast

Centrebaseball

Posted
Posted
8 minutes ago, JohnCasey said:

Picked up the truck and went straight to church for supper and a good ol property committee meeting. At 7:51 went back to truck. Opened rear door and noticed I can still see the water stain after it was cleaned along with a new stain. Took a ic and emailed it to Jarelyn my senior customer service person. I’m really frustrated right now. Just feel like I’m getting screwed at this point. What good is a warranty if they aren’t actually going to fix anything. 

If there is a new leak it makes me think that it is coming in above the headliner somehow? Even though you can’t see it with a hose.  The headliner is acting like a sponge. 

JohnCasey Enthusiast

JohnCasey

Posted
Posted

Ok just got a text from my dealerships manager. He wanted to know if it was leaking again. I told him it wasn’t leaking after lunch today but I’d check and see. It’s been raining  and misting since about 10 this morning. Took some pics this time. Water dripping down both sides. I sent him some pics and he said that’s all he needs for the next warranty claim and he’s going to have to go to GM to find out what to do next. I’m guessing a new window. They also looked at the truck yesterday and couldn’t believe they let it out with the headliner stained and have agreed to replace it. The headliner is back ordered but that’s not their fault. 

eppieguy Senior Enthusiast

eppieguy

Posted
Posted
26 minutes ago, JohnCasey said:

Ok just got a text from my dealerships manager. He wanted to know if it was leaking again. I told him it wasn’t leaking after lunch today but I’d check and see. It’s been raining  and misting since about 10 this morning. Took some pics this time. Water dripping down both sides. I sent him some pics and he said that’s all he needs for the next warranty claim and he’s going to have to go to GM to find out what to do next. I’m guessing a new window. They also looked at the truck yesterday and couldn’t believe they let it out with the headliner stained and have agreed to replace it. The headliner is back ordered but that’s not their fault. 

To replace your headliner the windshield must be removed. GM's fix for the rear window is silicone first, 2nd attempt is a different sealer, 3rd is supposed to be a new window. I've been waiting for my back ordered new window for 2 months now.

JohnCasey Enthusiast

JohnCasey

Posted
Posted

This will be the third rear window fix. The windshield will most likely be broken during removal and have to be replaced but they can’t order a new one until the one breaks during removal.  

Centrebaseball Enthusiast

Centrebaseball

Posted
Posted
2 hours ago, JohnCasey said:

This will be the third rear window fix. The windshield will most likely be broken during removal and have to be replaced but they can’t order a new one until the one breaks during removal.  

They removed my windshield to replace my headliner and as far as I know, they didn’t break the windshield. He’s hoping for a good outcome! 

n8huntsman Enthusiast

n8huntsman

Posted
Posted (edited)
On 12/13/2019 at 12:43 PM, eppieguy said:

To replace your headliner the windshield must be removed. GM's fix for the rear window is silicone first, 2nd attempt is a different sealer, 3rd is supposed to be a new window. I've been waiting for my back ordered new window for 2 months now.

2 months!?

My dealer here in so cal ordered mine about 10 days ago.  It was back ordered but I got a call a week later saying it was in.  Scheduled the install for this morning but then they cancelled because they said they never got confirmation from their outsourced installer.  Now it's looking like it might be going in later this week.  We'll see!

Edited by n8huntsman
eppieguy Senior Enthusiast

eppieguy

Posted
Posted
41 minutes ago, n8huntsman said:

2 months!?

My dealer here in so cal ordered mine about 10 days ago.  It was back ordered but I got a call a week later saying it was in.  Scheduled the install for this morning but then they cancelled because they said they never got confirmation from their outsourced installer.  Now it's looking like it might be going in later this week.  We'll see!

Ugh, I just called my dealer with the info you provided and they tell me "The people on the forums are wrong", can yu do me a favor when your truck is done, PM me your work order reciept once your truck is done so I can show my dealer, the dealers love telling customers the forums are wrong just to cover their butts. If you would I'd appreciate it, if not I understand.

Centrebaseball Enthusiast

Centrebaseball

Posted
Posted
1 hour ago, n8huntsman said:

2 months!?

My dealer here in so cal ordered mine about 10 days ago.  It was back ordered but I got a call a week later saying it was in.  Scheduled the install for this morning but then they cancelled because they said they never got confirmation from their outsourced installer.  Now it's looking like it might be going in later this week.  We'll see!

I would also appreciate this info.  Thanks. 
now 43 days out of service waiting on fixes.  

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