Jump to content

Screen Black

CHERYLLYNN
 Share

Recommended Posts

PlumberKage New Member

PlumberKage

Posted
Posted

My 2020 Sierra Elevation just started doing this. Black screen. I put it in reverse and the monitor works but nothing else.   This is my work truck so I don't have time for the dealership to play guinea pig with it. Any fixes?

  • 3 weeks later...
  • Replies 203
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

AlohaDan
AlohaDan

Fixed???  (Maybe)   So, after multiple times in and out of the shop.... they did a global reset on the system, they replaced the USB port, etc.    This last time they replaced the "serial da

Bell040
Bell040

this happens to mines multiple times every time that I drive.  very annoying.  at first I thought the blinkers dont work when it is out, but they do blink... they just dont show you blinking from the

MrShenkir
MrShenkir

Had anyone found a fix to this? My 2019 Silverado just started this.

Posted Images

Interleukin6 Enthusiast

Interleukin6

Posted
Posted (edited)
On 10/23/2020 at 9:28 PM, Bill Youngpeter said:

2019 Sliverado 79,300 miles.  Radio screen sometimes doesn't come on, maybe once a week.  Today it went dark and would not come on.  When I opened the drivers door and turned off truck the screen appeared for a second or two then faded to dark.  Dealer (service) said it might be sleeping.  Turn truck off for 15-20 minutes.  Working now but no confidence.  Backup camera continued to work. 

I have 2019 Crew Cab WT 4x4. Mine (IOR) does exactly same thing plus frozen screen and sudden ramping to the max volume. To enjoy music/listen to radio while driving, sometimes I have to park and wait for 15~20 minutes with engine off. This is my first Chevy... I had never had this kind issue for the past 30 years with other cars/SUVs. Again, dealer already changed my radio right after 1st oil change, but the same issue has occurred likely once a week. Dealer does not know what the cause is. I don't understand why Chevy cannot figure it out what is going on, though tons of people experience "EXACTLY THE SAME ISSUE". Is Chevy incompetent, unwilling, ignoring, or all?

Edited by Interleukin6
  • 3 weeks later...
TerriB New Member

TerriB

Posted
Posted

I bought a 2020 Silverado Texas Edition in September 2020. I have also had the black screen issue AND the screen freezes randomly. Ive taken back to the dealership at least 5 times since September and no update seems to fix the problem. I’ve been told it could be a phone issue, but I’m in disagreement with that. I’ve used my phone on Bluetooth and CarPlay in other vehicles and NEVER had any issues. It’s a shame that I’ve spent so much money on a brand new vehicle and I can’t even use the features that comes in it. Sounds like GM needs to get it together end fix everybody’s issues.

  • 1 month later...
Terenee New Member

Terenee

Posted
Posted

We have the same issue! Its been flickering  and going black for over a year now. My son has had our truck back to the dealer several times,  it still isn't fixed and they say it's fine. It is not fine! But now the warranty is out, Chevrolet is still responsible for fixing that!! But how do we get them to fix it?

brwk Enthusiast

brwk

Posted
Posted

1 blackout and 1 time a non functioning rear camera for me.  

  • 2 weeks later...
peterg Enthusiast

peterg

Posted
Posted

Finally got mine repaired,had to go to different dealer.They reprogrammed with latest update in january and it has been fine ever since.There is light at the end of the tunnel.

  • 2 weeks later...
Luanc New Member

Luanc

Posted
Posted

Having problems with my screen as well and I am traveling ten hours to my family and I have no radio nothing!! The whole screen is black on my 2020 Chevrolet Malibu 😩😔😡

Luanc New Member

Luanc

Posted
Posted

Having problems with my screen as well and I am traveling ten hours to my family and I have no radio nothing!! The whole screen is black on my 2020 Chevrolet Malibu 😩😔😡

  • 3 weeks later...
Etex New Member

Etex

Posted
Posted

I have a 2021 Silverado the same thing just happened. Screen went black no volume control and when I shut off truck radio stays on. Hmm seems like same issues with radio for years now. 

  • 4 weeks later...
mcanon509 New Member

mcanon509

Posted
Posted

What’s the latest update? My infotainment system says December 2020. Is there a newer one? My 2021 Sierra will boot up but have no volume no matter what I press. Happened three times in the last month.

Brian Barbieri Enthusiast

Brian Barbieri

Posted
Posted

I’ve been able to bring my 2020 in 3 times with the screen out.  The dealership has a new head unit on order but it will take a month to get it in.  In the meantime I went to the lemon law section of GM website and have started my case.  Who knows how long this is going to take.  My coworkers 2019 LT, all of his electronic system took a dive when he was driving.  Another coworker, 2020 LT, his Pistons blew up.   

  • 4 weeks later...
EddDe Enthusiast

EddDe

Posted
Posted
On 9/21/2019 at 3:18 PM, Courtney said:

I am so glad it’s not just me! I was worried sick that I had done something wrong but my screen was black numerous times today and mine is a 2019 Duramax high country 

I have 2020 Silverado with Max Trailering package and Trailing App software. My Trailering App screen will be randomly blank with and without 7-pin travel trailer connected. The blank screen will usually clear and start working again if truck is off for a period of time, such as getting gas.  But, may be blank again following next stop. Dealer tech told me TSB PIT5792 is out, but tech will not perform the "Return to Factory Defaults" in the radio Settings menu, as stated in TSB, because GM software engineering will not give him permission. Fortunately, dealer tech did open a service case with GM/Chevy and told me it will probably be several months before there is a reply. So, I opened a Chevy customer service case too, but they closed it right away saying dealing has one open and there is nothing more to do but wait. Customer service told me software engineering is aware of multiple vehicles with this problem and they are working on a software solution. Really upsets me that this has apparently been happening since 2019 model year and 2022 model year trucks will soon be out. Is this problem really a priority for Chevy if there is no solution after 3 years? Maybe we need to ask for a refund of those options. 

MY21CTB New Member

MY21CTB

Posted
Posted

This happened to me last week.  I shut off the truck and restarted.  Still would not work.  Shut off for 5 minutes and restarted truck.  Did not work.  Disconnected battery and that worked.  Lord don't tell me I will have this electrical/chip issue as well as radio settings resetting to default daily.  Will not bode well for repeat GM customers.

AlohaDan Enthusiast

AlohaDan

Posted
Posted

STARTING MY LEMON LAW CLAIM:   After multiple attempts to get my intermittent screen going blank in my 2019 Silverado, I have decided to move forward with a Lemon Law claim and am working with a lawyer.    He feels confident that he can get GM to buy back my truck for what I paid for it.    Unfortunately, I've also spent money to upgrade the rims, install a tonneau cover, running boards, etc.   But, I'd prefer not to have to deal with this on a truck that I'd like to drive for 1-15 years.

  • 3 weeks later...
JT4X4 New Member

JT4X4

Posted
Posted
On 11/28/2018 at 12:57 AM, CHERYLLYNN said:

Has anyone else had a problem with the radio/touch screen blacking out? Happened twice now and haven't even had my 2019 Gmc Sierra 1500 for a week.  Took it to the dealers today and System codes B101D/U18B4/U0155 came up said GM is working on it and just have to wait.  Also fish eye view has happened on backup camera has been happening.  Anyone else dealing with this or have found a fix?  

Same thing happening on my 2020 trail boss

 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • 81mmcat
      Higher oil pressure after DFM shut off

      By 81mmcat · Posted

      Can anyone explain why the oil pressure runs higher after the DFM is shut off?  just installed the Pulsar Lt.
    • fm2176
      New to Me 2010 SLE (Quirks, Issues)

      By fm2176 · Posted

      Thanks!  I figured as such; GM and other manufacturers have used standard parts and harnesses across trim levels and such for decades.  I pulled the blank accessory cover off of my commuter van (a 2016 or so Chevy 15-passenger) years ago and found the plug for a USB outlet.  It wasn't connected to anything, though (I tried swapping in an outlet from another van).  I was a GM Tech years ago (late-90s) and was pretty familiar with my 2006.  I might be wrong, but I view newer vehicles (pretty much anything made in the past 20 years) as being a lot more plug and play.  Meaning, more unused wires and plugs unless you have the Mack Daddy of vehicles.    
    • Coastie05
      It's Been a Long Time...

      By Coastie05 · Posted

      Welcome back!
    • davester
      New to Me 2010 SLE (Quirks, Issues)

      By davester · Posted

      not all plugs will be used.  gm uses more generic harnesses that support most/all options, and if your truck doesn't have a specfiic option, the plug won't be used (commonly will have a dummy insert in the plug , or it'll be taped up, but some may just be left as is).  But it's sldo possible some p.o. has installed the wrong/cheaper parts that aren't correct for your vehicle...
    • fm2176
      New to Me 2010 SLE (Quirks, Issues)

      By fm2176 · Posted

      First off, I'm not trying to just get easy advice/fixes for the issues I've noticed so far.  I'll be combing through the site via searches and such, and if past experiences are any indication, should find what I need.  For the sake of conversation, though, I figured I'd post the handful of things I've noticed in the 12 hours since buying my 2010 SLE CCSB.     Indicator lights: Airbag and TPMS.  The tire pressures aren't reading for any of the wheels, so I'm pretty certain the sensors were either removed, are damaged, or are otherwise inoperable.  I used to mount and balance tires 25 years ago but am pretty much ignorant when it comes to TPMS.  My 2006 didn't have the sensors and this might be the fourth vehicle I've owned that does.     Radio: Rear speakers aren't working.  I removed the driver's side rear door panel and checked the speaker and wiring.  I also removed the sill and b-pillar covers to check the wiring.  A few minutes of Google Fu showed that this is potentially a head unit issue.    Switches: Power mirrors don't turn left/right.  I ordered replacement driver's door switches that should arrive tomorrow.  The windows and locks work but it was only about $20 for all of them.  The driver's side rear window switch lets the window down but won't put it back up.  I think the passenger rear doesn't work at all.  In the coming days/weeks, I'll break out my multimeter to check all of that.   Unknown wiring harness: There's a box attached to the front driver's side of the engine compartment, right where the second battery shelf is located.  There are three plugs, one of which looks like it fits a standard headlight-style bulb (9007 or similar).  It doesn't look like it's plugged into anything.  I'll do some digging and if I don't see anything elsewhere on the site, post some pictures here.   Unknown plugs on brake booster: There are at least two female plugs on the brake booster that aren't being used.  I think it might be a replacement/aftermarket, so maybe those are used for a different application, as there don't seem to be any unplugged harnesses and no indicator lights are on.   Little squeaks when turning: Sounds almost like a bushing around the bed of the truck.  I'll have to pay close attention as I get more familiar with the truck.   Clunk on acceleration: possibly the infamous drivetrain clunk.  My 2006 had it and I'm just not familiar enough with this truck yet to fully grasp what it is.   Anyway, my apologies for the vague and all over the place post.  This truck is new to me, and it's been four years since I drove my 2006.  With 200k miles, I know I'll need to learn this truck quickly to avoid having any major issues, despite being confident it's got much more life to it.  My 2006 had nearly 320k on it when I parked it (nearly 300k of which I put on the truck), and it was still drivable then, though I suspected the head gasket might have blown.  I'd hoped to have that truck back by now, but it's gone forever, as I detailed in my reintroduction thread.  

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...