Dealer Won't Help

[Vfdac Drives]

I hope you can help me. My rear passenger side air bag deployed, along with the passenger side mid bag and the window shield. There was no impact. I was moving at 35-40 mph on a smooth road with no potholes. I took the car to the dealer to get the problem fixed. They said it was not their problem and that I must have hit something. They saw a mark on the wheel and said I set off the bag when I hit a curb. OK ... so I hit a curb, but it was two weeks before the bag exploded. I don't think air bags have that kind of delayed reaction. So the question is, Where do I go to get the dealer to do the right thing? What federal or state agency should I report this to? My insurance company knows about it, and is trying to help. However, I want to be sure the dealer fixes what it should fix. What do I do to hold their feet to the fire? Please help me.

[TJay74]

Skip the dealer and go straight to GM, also the department of highway and safety (NHTSA) and DOT might be interested as well.

[waumo1]

Skip the dealer and go straight to GM, also the department of highway and safety (NHTSA) and DOT might be interested as well.

 

Agree - air bags are not supposed to deploy except in significant accidents. If you don't have any major body damage on your vehicle, GM should take car of it.

[SparkySparks]

I was at the dealer one day picking up my truck and one of the body trim guys I know showed me a truck that was towed in after all of the air bags went off while the owner was driving down the road. I seem to recall reading a similar story or two so I would say you hitting the curb had nothing to do with it. If the dealer isn't helpful and you don't have another one near by, contact GM and they should take care of you.

[8.1HD/ALLISON]

If the dealer won't help call GM customer service.