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Questions about my new 2014

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Pardo714 Enthusiast

Pardo714

Posted
Posted

Has anyone heard from GM on the radio and fan light issue. The last post I saw from customer service said that they would be getting back by the end of the week and that was on the 10th. I really want these fixed and think GM should do it.

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Agacmddj1 Enthusiast

Agacmddj1

Posted
Posted

Has anyone heard from GM on the radio and fan light issue. The last post I saw from customer service said that they would be getting back by the end of the week and that was on the 10th. I really want these fixed and think GM should do it.

They are calling it "design #2" (working lights) and we have design #1 and until a update comes out they can't fix it. At first they wanted me to pay for it. Get the F***k out of here. I already paid and found a fix!
andre9 Enthusiast

andre9

Posted
Posted

how do you get the fix for these lights? did people contact the dealer or just direct contact with gm? jennifer any help with this issue coming?

captras Enthusiast

captras

Posted
Posted

I dont think we can expect any help from Jennifer on this issue. My truck was just built, and should get delivery in a week or so, so we shall see if it has the lights that work. I think it was a bad bactch of circuit boards, and the supplier is at fault. GM failed to find the error, and looks like now they are resisting fixing it by calling it "design 1" and "design 2". For the kind of money that people spend on these, GM should fix it...some exec up there needs to get over his cranius rectumus, and make a decision. Its not a huge issue, and cant be that expensive to fix if one of the guys on the forum did it himself. Hopefully somebody at GM needs to wake up! I dont think Jennifer is doing anything but asking questions, and that really isnt going to help. Maybe a class action suit will be what fixes it. Any Silverado owners civil litigators out there ;0

bogeypro Enthusiast

bogeypro

Posted
Posted

a class action suit over radio knobs not lighting up? riiiiiiight.....

 

I get it, it is a valid complaint and GM should fix this one. However....I don't think a class action suit is the answer.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hey Pardo,

 

Sorry for the wait. We have been awaiting word back from our internal resources, who are still looking into this concern. As soon as we hear back from them, we will be sure to pass the information along.

 

Sincerely,

 

Jonathan A.

GM Customer Care

Jay PS Enthusiast

Jay PS

Posted
Posted

I have to admit to feeling a bit ripped off with the whole design #1 and design #2 nonsense. If there is an issue with the lights, they should square them away, pretty simple concept to me.

rudapa Enthusiast

rudapa

Posted
Posted

 

I have to admit to feeling a bit ripped off with the whole design #1 and design #2 nonsense. If there is an issue with the lights, they should square them away, pretty simple concept to me.

Jennifer said that the "design 1 and design 2" idea wasn't completely accurate and she'd get back with us with better info. Jonathan just indicated they are still waiting on the "real" answer. I can't imagine they won't eventually offer to fix it because all the advertising they've done shows they work and it isn't that hard a fix.

KD60 Enthusiast

KD60

Posted
Posted

Another new 14 Silverado owner watching for GM's answer on this one ,my stereo,fan back lights don't work either.

May seem like a small issue, but it's much bigger than that.!

sams819 Enthusiast

sams819

Posted
Posted

Mine also does not work. I think GM should make all these owners happy by fixing this issue. It just leaves a bad taste in my mouth that the same people who bought the New Truck can not depend on Gm to stand beside the Advertised Product when there is a simple fix. What is really funny is that about a year ago I bought a cell phone from Verizon that had the lighted keypad not working right. I took the phone back to Verizon and they replaced it on the spot, no questions asked. Now I do not expect a replacement, but a Fix by the dealer is expected.

block8head Enthusiast

block8head

Posted
Posted

It is a false advertising.. They should replace it for Free. just saying!

block8head Enthusiast

block8head

Posted
Posted

Fixed it!!! R34&R45 with a 1/8 watt resistor 2.2k. attachicon.gifimage.jpg

Is your HVAC knob lit up before or that's part of the fix?

Agacmddj1 Enthusiast

Agacmddj1

Posted
Posted

Is your HVAC knob lit up before or that's part of the fix?

That was part of the fix. The hvac is hard to do.

New2GMC Enthusiast

New2GMC

Posted
Posted

It is a false advertising.. They should replace it for Free. just saying!

I took my truck for a test ride yesterday. After reading a bunch of stuff here, I tried to remember to check stuff out. My lights worked around the radio knobs. It does look cool.

 

As for false advertising, My truck didn't come with the 8" back up screen as the description says I get. Everywhere it says I get a 8" backup screen with a SLE upgrade and no where have I found it saying anything different.

 

That is pretty poor IMO.

 

AT least make sure people know you don't get it in the regular cab for some reason.

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