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Warranty repair on my truck, rental car must be a GM?

Wiggums
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Wiggums Senior Enthusiast

Wiggums

Posted
Posted

I turned in my Cheyenne to fix the leaky back window. They were going to give me a rental car then informed me the rental car place was out of GM vehicle so I had to pay to rent a car. Is that normal?

JimCost2014 Senior Enthusiast

JimCost2014

Posted
Posted
1 hour ago, Wiggums said:

I turned in my Cheyenne to fix the leaky back window. They were going to give me a rental car then informed me the rental car place was out of GM vehicle so I had to pay to rent a car. Is that normal?

Keep your paperwork, and file a claim with GM for reimbursement. 

 

Not your fault your truck broke or the fact they were out of GM cars.

 

Your service manager will probably have to get involved, but I have had it happen where they payed me back.

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Centrebaseball Enthusiast

Centrebaseball

Posted
Posted (edited)

I’m currently in a rental that is non-GM, so it happens. 
 

Edit: I don’t think it’s supposed to happen that way, but this is the second leak and I think they realized I was angry enough 

Edited by Centrebaseball
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Josh11 Enthusiast

Josh11

Posted
Posted

Last 2 times my truck was in the dealer they gave me a non GM vehicle both times so that’s not true on regarding rentals.

tbarn Senior Enthusiast

tbarn

Posted
Posted (edited)
3 hours ago, Centrebaseball said:

I’m currently in a rental that is non-GM, so it happens. 
 

Edit: I don’t think it’s supposed to happen that way, but this is the second leak and I think they realized I was angry enough 

The dealer is eating it.

 

Rental Vehicle-Brand: GM requires the rental vehicle provided to the customer be a GM model.
The model year of the GM vehicle must be current or within the past (1) model year. Every
attempt should be made to provide the same make/model of vehicle that the customer owns. If
the same make/model is not available, it is recommended that the customer's needs be filled by
the same class of vehicle (ie: an SUV for an SUV). If this is not possible, other GM brands are
acceptable, including upgrades to higher class vehicles including Cadillac
 

Edited by tbarn
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swathdiver Senior Enthusiast

swathdiver

Posted
Posted

We had a lemon once that spent a lot of time in GM service bays.  Didn't mind because of all the different cars we got to drive.  The rental car place would rent us cars anyway when they were out of GM autos and attempt to conceal that fact if I remember right.  Once or twice GM tried to deny paying for the rental but that was fixed.  I get it and agree with their policy, makes perfect sense.

Dnt Senior Enthusiast

Dnt

Posted
Posted

Good Policy if you are GM. If I were to drive around in a new Ford (great technology) or in a new Dodge (great interior) that might begin to appeal to me and BAM converted over to a NonGM product just because I was exposed to it. it would obviously be GM's fault since they put me in it as a loaner!    

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Moend Enthusiast

Moend

Posted
Posted

Not true. When they rented a vehicle from Enterprise. I had the choice between a Nissan frontier or Suburban.

Wiggums Senior Enthusiast

Wiggums

Posted
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Posted (edited)

The first time, it was a rental car and, strangely, wasn't a GM.

 

The difference was the first time, I wasn't going to Mexico. This time, they had loaner cars but I could not take it to Mexico. He said that he'd offer to pay for the rental so he called Enterprise, Enterprise said no GM vehicles, so I paid out of my pocket, went down to Mexico then back, then it was back in the loaner car. A Chevy Trax with only 60 miles on it.

 

I was kind of annoyed by it.

Edited by Wiggums
BIGDOGx Senior Enthusiast

BIGDOGx

Posted
Posted
6 hours ago, Dnt said:

Good Policy if you are GM. If I were to drive around in a new Ford (great technology) or in a new Dodge (great interior) that might begin to appeal to me and BAM converted over to a NonGM product just because I was exposed to it. it would obviously be GM's fault since they put me in it as a loaner!    

Yeah much better off pissing a customer off and shrugging your shoulders saying with the millions of rental gm vehicles around the country that sorry none exist that we can give you.

Belo Enthusiast

Belo

Posted
Posted
18 hours ago, ItsDooomz said:

Yeah, GM dealers will not rent non-gm cars period, full stop

I mean, that makes sense. But it does suck if they're out and not willing to help fix what they admit is their problem. 

Thomcat Senior Enthusiast

Thomcat

Posted
Posted
19 hours ago, redwngr said:

Dealer I use has their own fleet of 'loaners'. 

 

 

 

Mine too.....I thought that they all did. One dealer who was out of dedicated loaners let me take a new one from the lot to test ride overnight so I could "test the night lighting" and to see if it "fit in of my garage".

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