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Radio keeps rebooting

Todd Richert
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Todd Richert New Member

Todd Richert

Posted
Posted

I have owned many GMC trucks so I have delt with the radio issues in the past but this one is driving me crazy. Only when apple car play is active and connected to my phone the radio screen will go black and will reboot at random times. Today when I made a phone call, 30 seconds into the call it goes dead, about 20 seconds later it reboots and phone call is still there.  My cluster is not affected, I have changed phone cords. Using iPhone 11 Pro Max with latest update.  Any help would be appreciated. Thank you 

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geebee
geebee

Same problem on 2023 GMC 2500HD. With posts going back 3years you would think they would have an idea what's wrong. My 2018 never did it.

Scott Dobbs
Scott Dobbs

@GMCustomerService  This is absolutely ridiculous that this issue is happening period!  I have a 2022 Trail Boss and no matter what music provider  /  medium is being used it constantly has dead spots

64BAwagon
64BAwagon

There are a million things that could be faulty. Your dealer tech needs to do some diagnosis and contact the technical services available to them. Its hard to find service depts that handle electronic

  • 2 weeks later...
DanPFW Enthusiast

DanPFW

Posted
Posted
 

Did you get the latest update done? go to your dealer and ask about it

the truck will/should download these automatically if you connect the system to a secured wifi network.

 

My truck updated last week, however, I can report that the update didn't fix any of the problems.

Pinnacle Enthusiast

Pinnacle

Posted
Posted
15 hours ago, DanPFW said:

the truck will/should download these automatically if you connect the system to a secured wifi network.

 

My truck updated last week, however, I can report that the update didn't fix any of the problems.

yes, and you can also have it done at the dealer.  There has been so many updates they dont do much, just a flaky infotainment system if you ask me. 

  • 2 months later...
derichio02 Enthusiast

derichio02

Posted
Posted

To the OP, did you ever get this resolved? I have the same issue on a 2019 Silverado LTZ. I had the display replace and the radio replaced but I am still experiencing this issue. It’s driving me crazy. 

  • 3 weeks later...
GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 4/14/2020 at 11:10 PM, Antoine Bohannon said:

To the OP, did you ever get this resolved? I have the same issue on a 2019 Silverado LTZ. I had the display replace and the radio replaced but I am still experiencing this issue. It’s driving me crazy. 

Hey, Antoine. Were you able to have your concerns resolved? If not, we are more than happy to reach out to the dealership on your behalf. To do so, please send an email to [email protected] ATTN: Antoine Bohannon/GM Trucks with your contact information, VIN, brief description of your concern,  and preferred dealership. We look forward to hearing from you. To learn more about GM's privacy policy, please visit http://bit.ly/2h3ZUnC. 

 

Aleigha W. 

  • 4 weeks later...
MichLakes Enthusiast

MichLakes

Posted
Posted

My new truck does this.  How do we know what update we have, what update is available and how do we update ourselves?   I thought it might be a cable issue or perhaps a problem with the way the case flap hits the plug.  Interesting to see someone else having the exact same issue.

  • 3 weeks later...
NGio11 Enthusiast

NGio11

Posted
Posted

I just bought a 2020 Silverado and I am experiencing the same problem. Only when connected to CarPlay, random times during my drives the radio will go black and reset itself. Truck is currently at the dealer and they don’t know what the problem is

  • 2 weeks later...
  • 3 weeks later...
KOsowski New Member

KOsowski

Posted
Posted (edited)

I have a 19 Canyon and the radio will reboot about 3-4 times a week. So far it only does it on the first drive of the day, about 1-2 minutes after leaving the house. It will be playing music from my usb drive, the screen will go black and the music stops, it reboots, then starts playing a radio station, and then plays music from the usb drive at the same time as the radio.  Sometimes when it reboots it says no GPS (and no temp), other times the GPS works. Not using Apple CarPlay or Android.  Took it to the dealer but they couldn't duplicate the problem, so no answers.....

Edited by KOsowski
  • 2 weeks later...
ucfknight4life Enthusiast

ucfknight4life

Posted
Posted

Mine has been doing it too - 2020 Sliverado Custom.

 

Was at the dealer for my oil change yesterday so had them look at this. They hadn't seen it before and weren't able to reproduce the problem. They reseeded the connections. Anyone have any luck yet?

  • 1 month later...
  • 2 weeks later...
Luker279 New Member

Luker279

Posted
Posted

I am having the same issue, dealership couldn’t help because they couldn’t reproduce it either.

off course sitting in my car having lunch with only phone connected and nothing is laying did it again

 

2020 silverado custom trail boss

  • 3 weeks later...
Brentyboy33 New Member

Brentyboy33

Posted
Posted

I am have the same issue with my 2020 Silverado Custom. The dealership doesn’t know what the problem is. They have replaced my radio and I’m still having the problem. I am getting so pissed that there is no fixed for this problem. I hope GM comes out with a fix for this and I’m glad I’m not the only one with this problem.

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