Radio keeps rebooting

[geebee]

Same problem on 2023 GMC 2500HD. With posts going back 3years you would think they would have an idea what's wrong. My 2018 never did it.

[About to go back to ford]

I am having an issue on 21 GMC Sierra. My entertainment screen completely resets its self.  Dealer charged me $150 for a software update.  I checked software before taking it in and already had done the updates.  They couldn’t even tell me what they updated.  I am 2k miles out of warranty.  Trying not to blow the bank for this issue.  Did anyone get a resolution or am I screwed?  

[R.Savage]

I have a 2023 silverado ZR2 with 900 miles on it. My entire screen will just go black mid phone call and then say system rebooting. I take it there is still no fix for this?

[Vulpine]

10 hours ago, R.Savage said:

I have a 2023 silverado ZR2 with 900 miles on it. My entire screen will just go black mid phone call and then say system rebooting. I take it there is still no fix for this?

According to recent reports, the way GM is fixing the problem is by eliminating the interface entirely in future vehicle... making Google's Android their default operating system and disabling both Car Play and Android Auto. 

[GMCustomerService]

On 1/24/2023 at 7:42 PM, About to go back to ford said:

I am having an issue on 21 GMC Sierra. My entertainment screen completely resets its self.  Dealer charged me $150 for a software update.  I checked software before taking it in and already had done the updates.  They couldn’t even tell me what they updated.  I am 2k miles out of warranty.  Trying not to blow the bank for this issue.  Did anyone get a resolution or am I screwed?  

This is certainly not what we like to hear, About to go back to ford.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2021 GMC Sierra. To do so, please send an email to [email protected] with ATTN: About to go back to ford/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
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[Scott Dobbs]

38 minutes ago, GMCustomerService said:

This is certainly not what we like to hear, About to go back to ford.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2021 GMC Sierra. To do so, please send an email to [email protected] with ATTN: About to go back to ford/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

@GMCustomerService  This is absolutely ridiculous that this issue is happening period!  I have a 2022 Trail Boss and no matter what music provider  /  medium is being used it constantly has dead spots and now I'm getting the rebooting or restarting message in my infotainment screen! Not what I expect for 70K truck - maybe a Yugo or a entry level KIA but a coworker that has a KIA doesn't have this issue.  I came back to Chevrolet from Dodge because of the refresh but this has me doubting my decision it's completely unacceptable for the price paid for my vehicle.

[ElMatador]

On 12/4/2020 at 4:11 PM, doubeleive said:

so a update my issue with the radio & cluster going bat ****** crazy in the previous posted video, the problem got worse since then and progressed to the entire screen/hvac/cluster shutting off & on

gave it to the dealer and left it a couple days. they determined it was a bad alternator making a voltage spike and causing the bcm to trigger the ignition causing the problems

I have several aftermarket mods/accessories installed so GM wouldn't cough up for the 2hrs diagnostic time but they did cover the alternator. 

the tech wrote:

voltage spiking bcm opening ignition relay, remainder of entertainment and information modules erratic communication, found 100-800mil second 18+voltage spike with cold engine operation, isolated.

I just picked it up and on the drive home it worked fine, I am going to take a nice long road trip on Sunday and I will report back if the problem returns.

Hello,

Just wondering if you ever had the problem with your radio and cluster after the dealer replaced the alternator?

I've had my dealership replace all the grounds, radio module, intellilink module and screen and I still have a problem when the weather is cold. Radio clock and tune flash on the screen and there is no sound or controls at all until the clock and tune stop flashing. 

I saw your post and was going to ask my dealer to check the alternator on my truck, but before I did I wanted to ask if that fixed your problem.

[doubeleive]

7 hours ago, ElMatador said:

Hello,

Just wondering if you ever had the problem with your radio and cluster after the dealer replaced the alternator?

I've had my dealership replace all the grounds, radio module, intellilink module and screen and I still have a problem when the weather is cold. Radio clock and tune flash on the screen and there is no sound or controls at all until the clock and tune stop flashing. 

I saw your post and was going to ask my dealer to check the alternator on my truck, but before I did I wanted to ask if that fixed your problem.

no problems like I was having before since replacing the alternator, but my problem was very rare, recently my radio sometimes stay's on after I remove the key and have opened and shut the door, sometimes if I unlock it the radio will come on and sometimes if i put the key in to do something and then exit it will play for a while kind of weird I am thinking it has something to do with the ignition switch because I can make it stop doing it by putting the key back in and removing it again. I even video recorded it playing the radio for a couple minutes with no key in it and all doors opened and closed several times.

[Clint Buhler]

My 2019 Silverado W/T has this same issue, ever since I got it. Sometimes the screen randomly goes black. Sometimes the volume goes up really loud for a fraction of a second, then comes back down. Sometimes the touchscreen freezes, and you can't do anything. (Though the hard buttons still work) Sometimes the radio stays on after turning the car off and opening the door. I see, apparently everyone is having this problem. I knew it wasn't the hardware, because anyone who's got it swapped out continues to have the problem. Is there a solid solution yet? I've only got 20K miles on my truck now and have been dealing with this for 3 years. Never seen this in my life. I have to chuckle when people say the dealer never heard of this, when literally everyone has the issue. LOL. And here I actually bought the Silverado, because it had a decent size screen in the work truck trim. I had a bigger 8" screen in my cheap little Buick Encore and it never had an issue like this. Not a blip. 

 

Does Alpine make a unit that'll drop in? Does GM step up and do something for us? 

[GMCustomerService]

7 hours ago, Clint Buhler said:

My 2019 Silverado W/T has this same issue, ever since I got it. Sometimes the screen randomly goes black. Sometimes the volume goes up really loud for a fraction of a second, then comes back down. Sometimes the touchscreen freezes, and you can't do anything. (Though the hard buttons still work) Sometimes the radio stays on after turning the car off and opening the door. I see, apparently everyone is having this problem. I knew it wasn't the hardware, because anyone who's got it swapped out continues to have the problem. Is there a solid solution yet? I've only got 20K miles on my truck now and have been dealing with this for 3 years. Never seen this in my life. I have to chuckle when people say the dealer never heard of this, when literally everyone has the issue. LOL. And here I actually bought the Silverado, because it had a decent size screen in the work truck trim. I had a bigger 8" screen in my cheap little Buick Encore and it never had an issue like this. Not a blip. 

 

Does Alpine make a unit that'll drop in? Does GM step up and do something for us? 

This is certainly not what we like to hear, Clint Buhler.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2019 Chevrolet Silverado. To do so, please send an email to [email protected] with ATTN: Clint Buhler/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

[doubeleive]

all you care about is saving face on a social platform, get it straight

the copy n paste thing is old aready, real old

[Dustin850]

I just bought a 2023 Silverado LT and I’ve been having a plethora of issues with the radio since day 1 I drove it off the dealership lot!!! Any fixes please help

[Ngs428]

2023 RST Center Screen Goes Black and Restarts While Driving

 

Everyday..  The screen goes black, then displays “System Starting…”.  

I get an audio dropout before this happens.  Audio dropouts are common, but only some result in this restart.  

I have been using apple carplay, FM radio, anything when the issue is happening.

 

Lots of issues reported here with no real resolution.  Sad that I even have to deal with the frequent (every couple minutes) audio dropouts but the screen restart is a whole new level. 
 

Any fix that worked?

[Doe Johnathan]

2023 Silverado, 2 months old, and already having all the issues described in this thread: Random reboots, freezing, faulty updates. It rebooted twice during a 5 minute phone call. For a $60K brand new vehicle that has been in production a few years, not having and/or implementing a solution is unacceptable. 

[64BAwagon]

There are a million things that could be faulty. Your dealer tech needs to do some diagnosis and contact the technical services available to them. Its hard to find service depts that handle electronics properly. You may want to start with dealing only with the service manager. I think part of the problem is that the dealer model for diagnostic time discourages techs from really digging in to issues and doing the hard work.