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My new 2014...I'm so sick right now.

cbsaf

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cbsaf Enthusiast

cbsaf

Posted
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Alright, so they just called to tell me it is done and offered that premium stuff for free. They said they contacted their regional manager and sent him pictures. I plan on calling the regional manager to verify before I even go pick it up.

diannabill Enthusiast

diannabill

Posted
Posted

Man are they getting off easy!

 

But I hope they ended up doing a good job and you're happy with it.

nards444 Senior Enthusiast

nards444

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I wouldnt go as far as thinking my truck is ruined and my life, kind of steep. They have to grind and scrape the paint as it is. Worst case is they did a bad lining job. Get it out of there get your money and have somebody else take care of it. Move on with life, sucks being a new truck and we want everything to go right. But to think a truck is ruined, is to far.

gtstricky Enthusiast

gtstricky

Posted
Posted

Yup. That sucks. That is also the reason I do not like eating in restaraunts where you can see the kitchen. I find myself watching everyone wondering if they washed their hands after they left the bathroom. Some things are better behind closed doors.

 

If it is not perfect looking I would raise hell. If it is, I would ask for an extended warrenty (not even sure what the standard one is) in writing. I would ask for it free and settle on half price but that is the typer of person I am. I am sure there are many that would not pay $1 if it took that long.

 

Good luck and enjoy the new ride.

 

(PS I get my Line-X next Friday)

2017SierraSLT Senior Enthusiast

2017SierraSLT

Posted
Posted

I am happy with my BedTred, and after seeing the lack of quality, and horror stories such as this one with the spray ins, will never look back...

Retired Bob Enthusiast

Retired Bob

Posted
Posted

I need to agree with what others have said - once Line-X gets it done properly it should be as good as any other spray job. You need to figure these people have probably seen this problem before and fixed it the way they fixed yours - grind it off. But probably the other people never saw the redos and when they picked up their truck they were pleased. I bet they did not damage the bed and once the spray is on the bed, it's on for good. Sure you will feel bad and have an upset stomach for a couple of weeks but if you look at your new bed spray liner and it looks okay (do not use a magnifying glass to look for any small microscopic imperfection) then you just need to wait for a couple of weeks and you probably will begin to forget about the 2 botched jobs and only like the final job - things happen. I called their corp office before I had my sprayed because I was getting an upset stomach wondering if I was doing the right thing and concerned with what could go wrong, etc. The folks I spoke with were friendly and helpful and I bet they can make you feel better again if you start off the conversation in a non-Confrontational way - something like "Hi John, I just had my brand new truck sprayed at xxxxxxx. Unfortunately there were problems (explain the problems without placing blame - just the facts). My stomach is so upset I don't know what to do - I feel like my new truck has been ruined." I think they will work with you. And, as you said - you did get some upgrades for free. In 6 months you will be having a beer with some friends and after they tell you how sharp your truck looks, you will be able to tell your tale without getting any upset stomach feelings - you might even complement the spray guys for the way they took care of the problem and made it right.

 

Edit - corrected spelling error (we all make mistakes :-)

TJay74 Senior Enthusiast

TJay74

Posted
Posted

All of you saying this is why you get a bed rug or drop in liner really don't know what you are talking about. I've had two trucks done, watched them both times. They have to grind/scuff the surface to get the liner to bond. Then they clean the entire surface and then spray the liner in. If you have to have repairs or anything taken out they have to grind the liner out. There is a chemical they can spray on the liner to soften it.

 

I didn't do the new truck as the bed is pristine and I wont ever haul anything that will scratch the bed, prev two trucks I had them coated to cover all of the scrapes and dents.

pm26 Senior Enthusiast

pm26

Posted
Posted

I have always used a heavy rubber mat and a tailgate bedliner piece to protect my truck bed. Works very well unless you throw concrete blocks into the bed or something like that.

cbsaf Enthusiast

cbsaf

Posted
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Posted

Alright, well I went an picked it up this morning. It turned into this afternoon. I had to wait 2 more hours. The bedliner looks fine but it is not the same as my last 2 Line-X liners.

 

The driver's side is very thick. The whole thing is twice as thick as a normal Line-X but the driver's side may be closer to 3 times as thick. It is so thick the tailgate is hard to close and you must push inward to open the tailgate without overstressing the plastic tailgate latch handle. I had to add a thin coat of vaseline to keep the tailgate from sticking to the bed and I am keeping it closed to hopefully compress it as it cures over the next 24 hours. Light is visible through the tailgate seam everywhere except that driver's side.

 

There are scratches and scrapes in the area the tailgate latches catch the bolt to hold the tailgate shut on both sides. Not a big deal but whatever. On my last truck the tailgate was sprayed and then the top edge of tailgate plastic covered the Line-X so you could not see where it ended. On this one the end of the Line-X is visible. The drain holes that are normally in the front of the bed are completely sealed. Rain will have to spill out the back. I might go look at a new truck to get an idea how big the holes are suppossed to be and get a bit a littler smaller and drill through just the Line-X.

 

The one thing that stands out the most is they put on an emblem under the Line-X that is sprayed over but they never put the yellow warranty tag on. I still love Line-X but I will be hard pressed to use this installer again. In the end it is just a truck and there is no need to stress about it.

MikeNH Senior Enthusiast

MikeNH

Posted
Posted

That is a mess, you should've refused delivery. None of what you're describing is acceptable. And the lack of a warranty tag is concerning. Don't walk away from this.

gSwift Enthusiast

gSwift

Posted
Posted

I dropped my truck off after being clay barred and polished and Line-X got over spray all over the entire truck. Apparently they have recently installed a new HVAC unit and has been pulling the over-spray into the shop or something. Anyways, I live in Huntsville, AL which is where Line-X cooperate is, so after a couple of days of going back and forth, they finally refunded my money. Unfortunately I had to turn right back around and have the truck re-clay barred and re-polished

2017SierraSLT Senior Enthusiast

2017SierraSLT

Posted
Posted

All of you saying this is why you get a bed rug or drop in liner really don't know what you are talking about.

 

I bet I do.......

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