2015 Silverado Radio Display Malfunction

[vinnyr27]

Hi all, got in my truck one day a few weeks ago and the radio display was malfunctioning. The screen cuts off halfway so you cannot see the station, artist, song title, etc. I tried disconnecting and reconnecting the battery, maybe I didn't leave it unhooked long enough but that didn't work. Anybody else seen something like this or know how to fix it? I'll attach a photo. 

 

**the picture is upside down, don't know how to fix it, I apologize**

 

Thanks 

[wforrest08]

try this 

 

 

[GMCustomerService]

On 10/24/2018 at 4:22 PM, vinnyr27 said:

Hi all, got in my truck one day a few weeks ago and the radio display was malfunctioning. The screen cuts off halfway so you cannot see the station, artist, song title, etc. I tried disconnecting and reconnecting the battery, maybe I didn't leave it unhooked long enough but that didn't work. Anybody else seen something like this or know how to fix it? I'll attach a photo. 

 

**the picture is upside down, don't know how to fix it, I apologize**

 

Thanks 

 

On 10/24/2018 at 4:22 PM, vinnyr27 said:

Hi all, got in my truck one day a few weeks ago and the radio display was malfunctioning. The screen cuts off halfway so you cannot see the station, artist, song title, etc. I tried disconnecting and reconnecting the battery, maybe I didn't leave it unhooked long enough but that didn't work. Anybody else seen something like this or know how to fix it? I'll attach a photo. 

 

**the picture is upside down, don't know how to fix it, I apologize**

 

Thanks 

Hi, Vinny. I’m sorry to hear this happening with your vehicle. Have you reached out to your servicing GM dealership about your infotainment concern? As they are our technical experts in the field, they will be in the best position to diagnose your vehicle. If this is something that you would be interested in, please send us a private message.

 

Anthony J.

[vinnyr27]

On 10/24/2018 at 10:23 PM, wforrest08 said:

try this 

 

 

Wow this fixed it, thanks. I am a little surprised it was that simple. Thank you 

[vinnyr27]

3 hours ago, GMCustomerService said:

 

Hi, Vinny. I’m sorry to hear this happening with your vehicle. Have you reached out to your servicing GM dealership about your infotainment concern? As they are our technical experts in the field, they will be in the best position to diagnose your vehicle. If this is something that you would be interested in, please send us a private message.

 

Anthony J.

Hi Anthony, thank you for reaching out. I fixed the radio and it turned out to be a super simple procedure to fix it. 

[GMCustomerService]

I'm happy to hear that, Vinny! Please do not hesitate to reach back out to us if you have any questions regarding your Silverado.  Have a wonderful weekend.

 

Anthony J.

 

 

 

[vinnyr27]

8 hours ago, GMCustomerService said:

I'm happy to hear that, Vinny! Please do not hesitate to reach back out to us if you have any questions regarding your Silverado.  Have a wonderful weekend.

 

Anthony J.

 

 

 

Thank you, Anthony, you too!