Rear window leak

PSUFAN · January 3, 2020

UPDATE: I stated earlier that I had a small leak so I put a small towel on the back of the seat to keep the drips from reaching the floor. Raining pretty hard here in Memphis so I went to check on the towel and it is soaked!! I guess I will be keeping extra towels in my truck as my appointment with the dealer is a week away. What a disappointment. Also, someone asked about my previous post what I meant by a "collapsed dash" on my previous "new" Silverado (less then 3k miles). I was driving down the road and the dashboard on the passenger side fell. Literally just fell. The glove box was pointing towards the floor. The dealer kept the truck for 30 days but couldn't fix it. Therefore, they bought it back and sold me this leaking version that I have now. I'm ready to sell at a loss just to get out of a Chevrolet. I miss my Avalanche I had in the early 2000's. Never an issue with it.

PtownVdub · January 3, 2020

3 hours ago, Centrebaseball said:

Both

something isn’t adding up. I just got off the phone with a senior person at GM that told me all back windows are not just back ordered - they actually have some sort of hold on them from shipping. From TAC I believe is what was said. Waiting on mine since Nov 29 or something. At this point I don’t even know.

I agree. Up until this point, the service advisor kept telling me the glass was on back order. Then today I got the call that it was fixed. I wasn’t able to pick up the truck tonight so I won’t have any more information until tomorrow. However, my window frame had a visible crack inside the cab so it will be pretty easy to verify if in fact the glass was replaced. I am prepared for the worst but hoping for the best tomorrow.

Lions3663 · January 3, 2020

On 3/31/2019 at 4:40 AM, Rocz3cqg said:

Since I am going to start this journey, I thought of keeping some notes of contacts, users etc

Contacts
   Chevy Customer Care
       Email [email protected] or https://www.chevrolet.com/contact/email-us
       Chat https://www.chevrolet.com/contact/chat
       Twitter @chevycustcare
       Phone 1 800 222 1020

Executive VP and President of the Americas

Barry Engle [Replaced Alan Batey] Email:[email protected]

Global Manufacturing GM

Gerald Johnson

Correction Procedure [GM Bulletin 18-NA-383]

This Bulletin applies to Vehicles built before Oct 1 2018. We did have a user report Headliner Damage

with a Build Date of 1/27/2019.

Contact the Dealership

If the Headliner was damaged due to water, the front windshield must be removed for headliner re-installation

Allows the Headliner to be inserted thru the windshield for installation

If the window must be removed, the rear seats will be removed for the process.
Inspect seating and carpet for dampness and mold and have them replaced. Seats might be a stretch.

Inspect the paint around the window to insure it is not damaged or chipped

Inspect Trim in the back around the window to ensure no damage

Take pics of the outside and inside for future reference and compare to the "after the work"

So the Dealership will attempt the following 3 procedures.

  Contact Chevy Customer Care and lodge a complaint to get it on the record. Use Chat to keep a record of the convo.

If need be, send email to a higher up GM Exec which in turn will cause the GM Executive Service Rep to make contact some how.

Fish_Guru reached out to the VP at GM and did get a response back. I did the same when I needed a front bumper. So they do

followup on complaints. But ensure you follow contacting the Dealership, Chevy Customer Care, state your problem and be

COURTESY.

1 Pull down Headliner to allow removal of Spoiler. place new sealant on the top edge of the window and check leaks after everything is back together or
2 Inspect Window for Sealant crack and clean the old sealant off the window and body and reapply sealant and install window or
3 Inspect Window for upper rail cracking and obtain a new window and reapply sealant and install window

Try to have all the parts needed on hand and a plan of attack to minimize how many times [once hopefully] they have to perform surgery on the vehicle

Know your Auto Lemon Laws for your State [Example Michigan]

The law applies to privately owned passenger vehicles and those leased after January 1, 2000, used for personal, family or household purposes.
       Some business-type vehicles may also be covered. The law does not apply to larger trucks, motor homes, motorcycles, or off-road vehicles.

       A defective vehicle is one in which the same problem has not been repaired after four attempts, or a vehicle that is out of service 30 days or more for repairs.
       The first report of the defect must be made within one year from the date of delivery to the original purchaser or lessee or during the term of the
       manufacturer's warranty, whichever period is shorter.

       If the vehicle you purchase is defective, you may be entitled under state law to replacement of it or a refund of the cost of the lease.
       To obtain replacement or refund, you must first report the defect in writing to the manufacturer and you may be required to first arbitrate the dispute.

       In order to protect your rights under Michigan's Lemon Law, follow these steps:

Keep copies of all correspondence to and from the manufacturer and the dealer.
Keep copies of all work orders for repairs on the vehicle, including the date(s) the work was performed and the mileage on the vehicle at the time of the repair(s).
     Follow all requirements of the warranty, including any requirement that the repairs must be done by an authorized dealer specified by the manufacturer.



Members with Leaking problems
   Kyleb Denali       2/19
   Fish_guru HC 12/18       Window resealed, Spoiler sealant applied, Window replaced
   SLC TB
   Demon TB 11/18       Window resealed, Window replaced
   JKD Denali       11/18       Window resealed, Window replaced
   TommyboyATL   Denali       12/18
   MTSound TB 12/18       Window replaced
   HotRdLy 12/18       Inspecting a vehicle at a Dealership
   RPH HC 12/18    Window replaced
   O Town Denali   Denali 1/19
   Dzen AT4 2/19
   The Silverado 3/19
   Anthony2558 TB 3/19       Glass Shattered, Window replaced
   Smoked TB 3/19 Window sealed but not fixed, Going for round 2
   Steve841

rocz3cqg HC 3/19 Window Caulked

White94rx LT 3/19 Window Caulked

ShamrockShooter TB 3/19 Headliner Damaged [Being inspected by GM Rep 4/3] Window Caulked

Luke Litten

Corey Helgemo 4/19 Headliner Damaged

Miguel Antonio Quioc David 3/19 Build Date 1/27/2019 Headliner Damaged

Connor Lee TB 4/19

Jeremy Balok RST 4/19

George Litourneau

Scott Daniel

Richard Fuentes Denali

M3Master 4/19 Sealed but still leaked, Window replaced

Eppieguy HC 4/19

Ktapper TB   4/19 Replaced the Window

RedhotRST RST 3/19

Bowtie2007 Sierra 4/19

Chris Arruda

Daniel Glauser

KevinTM LT 4/19

JosephWS2019 LT Z71 5/19

18-NA-383.docx 1.21 MB · 42 downloads

I tried to email GM customer service but the email address didn't work. Is there an updated email?

bamorris2 · January 3, 2020

UPDATE: I stated earlier that I had a small leak so I put a small towel on the back of the seat to keep the drips from reaching the floor. Raining pretty hard here in Memphis so I went to check on the towel and it is soaked!! I guess I will be keeping extra towels in my truck as my appointment with the dealer is a week away. What a disappointment. Also, someone asked about my previous post what I meant by a "collapsed dash" on my previous "new" Silverado (less then 3k miles). I was driving down the road and the dashboard on the passenger side fell. Literally just fell. The glove box was pointing towards the floor. The dealer kept the truck for 30 days but couldn't fix it. Therefore, they bought it back and sold me this leaking version that I have now. I'm ready to sell at a loss just to get out of a Chevrolet. I miss my Avalanche I had in the early 2000's. Never an issue with it.

After big issues with two in a row, I don’t think anyone could blame you for jumping to another brand.

Rocz3cqg · January 3, 2020

10 hours ago, Lions3663 said:

I tried to email GM customer service but the email address didn't work. Is there an updated email?

I would call Customer Care at 1 800 222 1020 or email at https://www.chevrolet.com/contact/email-us. The GMexpert email may not work since it is an old address.

Customer Service probably will not be much help but it would start your documentation period. Your best bet is to have the dealership put you in contact with the Field or

Service Rep for your GM Region.

Porterhouse · January 3, 2020

Just dropped mine off. Was told I didn't have an appointment and they didn't give out loaner trucks. They called Enterprise and I'm in a 2019 custom Silverado. No sliding rear window, no headliner stains, no leaks. Said they would be in touch...I'm gonna need to get a new headliner out of this at least

Jamie73 · January 3, 2020

Drove my truck this morning in the rain for the first time since I found out the rear window was where my water problem was. The truck was in a steady rain sitting in a parking for a couple of hours. When I got home I checked the towels I had stuffed up there. Towel on the drivers side was soaked, full size towel, the towel on the passenger side was dry but I did have a little bit of water on the inside of the window. No wonder my truck smelled like sour carpet off and on the past couple of months.

ShamrockShooter · January 3, 2020

We'll add me to the list of those waiting for a rear window to become available.

Sent from my Pixel 4 using Tapatalk

mistaare · January 3, 2020

40 minutes ago, ShamrockShooter said:

We'll add me to the list of those waiting for a rear window to become available.

Sent from my Pixel 4 using Tapatalk

What year/make/model?

Billet Bowtie · January 3, 2020

I am waiting on a replacement window also. Had it checked out about two weeks ago. 2019 High Country 10-18 build date.

Rfg14silverado · January 3, 2020

19 hours ago, Centrebaseball said:

Both

something isn’t adding up. I just got off the phone with a senior person at GM that told me all back windows are not just back ordered - they actually have some sort of hold on them from shipping. From TAC I believe is what was said. Waiting on mine since Nov 29 or something. At this point I don’t even know.

That’s interesting I wonder if the “ hold on them shipping” is gm deciding to no longer install these flawed windows

eppieguy · January 3, 2020

2 hours ago, mistaare said:

What year/make/model?

...

Edited January 3, 2020 by eppieguy

Centrebaseball · January 3, 2020

4 minutes ago, Rfg14silverado said:

That’s interesting I wonder if the “ hold on them shipping” is gm deciding to no longer install these flawed windows

Had a follow up call today. Sounds like they put in for a replacement window with a certain part number, that then changed to a new part number, and finally it’s on a third part number as ‘replacement part’ for my truck. However, there is no price listed or date listed on availability and basically at a stall point. So I wonder if something has changed somewhere on the engineering side or the supply side and just waiting for a redesign of the window? Not sure. My service guy seemed very confused on the fact that a price wasn’t even available. Said that was highly unusual.