Anyone lost brakes besides me.

srqG8 · January 10, 2020

Has everyone who has experienced this reported it to NHTSA?

https://www-odi.nhtsa.dot.gov/VehicleComplaint/

DenaliDonkey · January 10, 2020

According to my dealership, GM is reporting there is no fix on the horizon anytime soon and to keep me in the loaner for the foreseeable future. My dealership has been great trying to accommodate me, but it’s beyond frustrating. I have teenagers that need the leg room of my crew cab. The loaner’s extended cab just isn’t passing muster.

I filed the report with the NHTSA a couple weeks ago. My family is a loyal GM family, but we’re ready to start breaking rank if this isn’t rectified soon!

Shawn O'Leary · January 10, 2020

I also filed a NHTSA complain but, in addition, sent a detailed email to several automotive reporters with links to the various threads here discussing the brake and forward camera updates and how they - ironically - bring about the very issues the updates were meant to avoid. Will see if that generates any media coverage/scrutiny of GM.

JAshworth03 · January 10, 2020

1 hour ago, DenaliDonkey said:

According to my dealership, GM is reporting there is no fix on the horizon anytime soon and to keep me in the loaner for the foreseeable future. My dealership has been great trying to accommodate me, but it’s beyond frustrating. I have teenagers that need the leg room of my crew cab. The loaner’s extended cab just isn’t passing muster.

I filed the report with the NHTSA a couple weeks ago. My family is a loyal GM family, but we’re ready to start breaking rank if this isn’t rectified soon!

Extended Cab Silverado - try a Chevy Trax on for size... that was my last loaner.

DenaliDonkey · January 10, 2020

Oh I had the Trex and the Equinox over the past few weeks as well. I’m 6’3” so the Trex was the equivalent of being back in the womb. I’d prefer to take out the front seat and drive from the back.

Joshua Gregg · January 10, 2020

Am I the only one who wasnt given a loaner and told to keep driving it ?

Shawn O'Leary · January 10, 2020

3 minutes ago, Joshua Gregg said:

Am I the only one who wasnt given a loaner and told to keep driving it ?

I was given back my truck and told not to use the app.

Denali2019junk · January 10, 2020

Glad I found this series of conversations. Own a 2019 Sierra Denali brought my truck in for a simple oil change they said hey have some recalls to preform we will do those at the same time. It has been a nightmare ever since. The truck has about 20,000 miles on it and owned for a year absolutely no issues with it until they performed the recalls. I picked it up after oil change and recalls completed drove about an hour. I was driving about 70 mph on a busy road and dashboard lit up like a Christmas tree - all the same indications that everyone else is noting, I had no brakes, completely press all the way down to the floor, no way of stopping:

Brake System Failure 62 MPH top speed

Service ESC

Service Steering Assist

Service Assist is Reduced Drive with Care

Luckily I coasted onto an off ramp able to reduce speed without hitting anyone. Shut the truck off and restarted and it worked. Drove straight back to dealership left it there. They called the next day indicated something with the front camera was reading that I had been in a collision and it was malfunctioning. Waited three weeks for the “part” to replace the front camera, they tested and drove the vehicle, called us for pick up. Picked up the vehicle this week, dealership indicated all in working condition. Drove the truck again for approximately one hour and same thing happened, no brakes, flashing dash and also this time the truck shut off numerous times. Needless to say not happy called the dealership once again. Truck back to the dealership, they replaced the main wire harness, called said it was good to go, they drove it and tested it all ready! Picked up the truck yesterday drove for about another hour. On my way home with my children in the car the same error codes lit up the dash and I had no brakes once again, I am beyond appalled at this point. The dealership has no clue how to fix it, I am concerned for the safety of myself and my family when driving this overpriced vehicle and further more I never had one issue until they messed with it. The truck is sitting back at the dealership with no end in sight as I am reading all the threads available. My advice DO NOT perform the recall update if you want your truck in working condition unless you already have experienced issues.

Edited January 10, 2020 by Denali2019junk

Mhugg226 · January 10, 2020

Stopped by the dealer this morning. They have a bulletin that came out yesterday saying to not use the app as apparently that can trigger these issues. Leaving It with them for the week while I’m away on vacation...If these issues persist I’ll be looking for my 3rd new truck in as many years, and it will not be a GM. Truck only has 18000 KM on it...I’ve had it in for some warranty work on a monthly basis it seems. This is getting old.

Jeff and his Silverado · January 10, 2020

I'm with you Mhugg226. I was also told about the app., not to use it. I've had my Silverado 1500 for about a month, since then they've replaced the temperature control knobs. I bought the truck, the next day hopped in, started it, and the temp control knobs didn't work, you'd turn the dial, but the temp didn't change. well that sucked.. The dealer told me I can use the info screen to adjust temp. Also, the back gate wouldn't click shut. also, my gear shift lever hangs like a loose noodle, measured play is over an inch. so sloppy. I can go on. and on. actually I still love the truck and I could have lived with all these issues. but I cannot live with or continue to own this vehicle when the brakes keep failing and the truck careens out onto the street in front of my house.

Jeff and his Silverado · January 10, 2020

I need to answer denail2019junk. It is important for all reading this post to know that as with Mr. denail2019junk, my brake failures did not start occurring until they "addressed the recall". after that, look out. I'd suggest to al other gm truck owners to forego the recall, or at least ask gm before getting it "addressed".

RadCopperND · January 10, 2020

I was given back my truck and told not to use the app.

Has it happened again since? Both times my 2019 LTZ did it, was when i used my phone to start the truck. Never had an issue with my app starting the truck until the dealing performed the brake recall. Been driving a loaner truck for 3 weeks!

Edited January 10, 2020 by RadCopperND
Adding more info

JAshworth03 · January 10, 2020

39 minutes ago, RadCopperND said:

Has it happened again since? Both times my 2019 LTZ did it, was when i used my phone to start the truck. Never had an issue with my app starting the truck until the dealing performed the brake recall. Been driving a loaner truck for 3 weeks!

I think I would be okay not using the app if they could pinpoint that as the problem, but only for a certain amount of time, and I would of course expect credit back for not being able to use the functionality I pay for.

Bottom line - Chevy needs to get this fixed in a hurry. Saying don't use a feature of the $67K truck you bought because it could cause you to lose all braking control is 100% inexcusable.

I'm starting to get curious. Are we in a minority here, or are there thousands others out there that just don't know about this forum and are having this issue?

Colossus · January 10, 2020

5 hours ago, DenaliDonkey said:

Oh I had the Trex and the Equinox over the past few weeks as well. I’m 6’3” so the Trex was the equivalent of being back in the womb. I’d prefer to take out the front seat and drive from the back.

Have you tried the new Blazer?

Jeff and his Silverado · January 10, 2020

To answer JAshworth03 , my dealership said there was one other owner with the brake issue. I'm sorry, I don't believe him. I am not trusting of anything I am told at an auto dealership, be it while buying a new car or whilst it's in service. Just a lot of bad experiences, they lie.