Jump to content

Radio keeps rebooting

Todd Richert
 Share

Recommended Posts

BowtieSquatch Enthusiast

BowtieSquatch

Posted
Posted

Its a bug on the Apple car play. Its all in the programming and GM is well aware of it according to my dealership. Android car play doesn't have these issues.  

The trucks radio will not reset if you don't have you phone plugged in and run in bluetooth, but the moment you multitask with it connected (Apple music / Phone call) it will crash and do another reset. 

 

I doubt GM will fix the bug honestly.  

  • Replies 93
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

geebee
geebee

Same problem on 2023 GMC 2500HD. With posts going back 3years you would think they would have an idea what's wrong. My 2018 never did it.

Scott Dobbs
Scott Dobbs

@GMCustomerService  This is absolutely ridiculous that this issue is happening period!  I have a 2022 Trail Boss and no matter what music provider  /  medium is being used it constantly has dead spots

64BAwagon
64BAwagon

There are a million things that could be faulty. Your dealer tech needs to do some diagnosis and contact the technical services available to them. Its hard to find service depts that handle electronic

TooMuchJoy0513 Enthusiast

TooMuchJoy0513

Posted
Posted

Sorry to say my issue has returned. I'm so sick of going back and forth with the dealer. Any luck with that Lemon Law?

Thinking about putting a "LEMONADE STAND" sign in the back of it and parking it out side the dealer. I know its just a radio. But for 40+ thousand you'd think if nothing else the radio would work. 

 

  • 3 weeks later...
Hollywood1 New Member

Hollywood1

Posted
Posted

I bought a 2020 Silverado Custom in Feb of 2020. It came off the production line in Jan 2020. I have had the same issues with the Apple car play and the infotainment system goes black and resets. I have taking to three different dealerships for repair over the course of almost one year now. It has been taken in over 12 times and multiple items replaced including the screen twice. I have talked to GM headquarters to the point the we’re going to send a Technician to look at my truck. After determining that “my phone” was the reason behind the issue. They decided to not send them. This is a massive load of crap. I used 3 different iPhones and all different IOS. The phones all worked fine in my wife’s 2019 VW Tiguan but not my truck. They have determined that they will not do anything to try to fix this issue and claim that it is an Apple issue. Since I am an active duty service member serving in the army I am going to see what the legal system in the military can do about it.

ErinB New Member

ErinB

Posted
Posted

Having the same issue - 2017 Silverado HC. Mine will have days of being just fine, and days of rebooting every few minutes (literally - and I have an hour commute each way). Had it in to the dealer and they had no idea of what to do. It’s enough to drive me crazy. 

  • 2 weeks later...
Another Truck Guy New Member

Another Truck Guy

Posted
Posted

My 2019 Silverado LT Crew is doing the same thing. I've taken it to the dealer twice with the 2nd trip, they kept it for 2 weeks while I had the pleasure of driving a Trax for that time (?).  They finally replaced the radio on their own dime (GM claims it's my iphone 12), which I'm grateful they did.  It worked great for about a week and now it's back at it. Not as often, but at least 3 times a week.  I'm so frustrated since this is my work office and it's embarrassing while talking to clients.  I'm ready for another truck....

BetaX Enthusiast

BetaX

Posted
Posted
On 2/3/2021 at 6:18 PM, BetaX said:

2019 GMC Sierra is doing this as well...This thread gives me a ton of confidence of this being fixed...

Dropped the truck of Thursday evening and picked it up this afternoon. 

 

They did a software update... GM bulletin  #20-NA-097.

 

Made it half way home and the screen crapped out and restarted during a carplay phone call. 

 

Turned back around and left it for them to re-diagnose next week. 

BetaX Enthusiast

BetaX

Posted
Posted
On 2/6/2021 at 5:40 PM, BetaX said:

Dropped the truck of Thursday evening and picked it up this afternoon. 

 

They did a software update... GM bulletin  #20-NA-097.

 

Made it half way home and the screen crapped out and restarted during a carplay phone call. 

 

Turned back around and left it for them to re-diagnose next week. 

Positive news. They replaced the radio on my truck and i was able to pick it up today.

Unlike last time where i only made it 1/2 of the way home, today i was able to make it 2/3 of the way! 

 

My volume also goes in and out now as well while on the phone so that was a nice new surprise. 

BetaX Enthusiast

BetaX

Posted
Posted
On 2/11/2021 at 6:12 PM, BetaX said:

Positive news. They replaced the radio on my truck and i was able to pick it up today.

Unlike last time where i only made it 1/2 of the way home, today i was able to make it 2/3 of the way! 

 

My volume also goes in and out now as well while on the phone so that was a nice new surprise. 

Truck is back at the dealership as of this morning. 

Volume wasn't working properly with music now. Make an adjustment and there was a huge lag where it would gradually change based on the previous knob turn.  

Was able to get a video of the issues that i need to send over to them before Monday. With 2500 miles left on my warranty, i'm going to keep giving it to them until it's fixed. 

  • 2 weeks later...
BetaX Enthusiast

BetaX

Posted
Posted
On 2/13/2021 at 10:50 AM, BetaX said:

Truck is back at the dealership as of this morning. 

Volume wasn't working properly with music now. Make an adjustment and there was a huge lag where it would gradually change based on the previous knob turn.  

Was able to get a video of the issues that i need to send over to them before Monday. With 2500 miles left on my warranty, i'm going to keep giving it to them until it's fixed. 

Got a call today from the dealer to come pick up the truck again (3rd time). 

Forgot to ask what they did while they had since i last posted until i got there. According to the adviser i spoke to, they drove the truck 100 miles and couldn't replicate the issue. I take the fact they gave it back without any fixes they have given up...

 

Prior to the pick up, i ensured i deleted all vehicles tied to my carplay on my phone and did the latest update that popped up here recently.  It did not crash on the ~45 minute drive home, which is positive but think it's just luck. Truck will likely sit until we head west on Saturday for a race so won't get a good long test on it until then. 

 

They are supposedly going to be extending my warranty on this particular issue, waiting on the email from GM to say how much it's extended.

 

If it arises again, will be bringing it to another dealership. 

  • 2 weeks later...
TooMuchJoy0513 Enthusiast

TooMuchJoy0513

Posted
Posted

Today it just cuts in and out of CarPlay. Every few minutes.  I honestly gave up on the dealership. I spent more time there than actually using it. 6months later ( you can read my posts for how many times and what they “fixed” ) and still a POS! I heard today the 2021 has wireless CarPlay but who cares, if you can’t even get the wired version working. 6MONTHS. Incredible. I’m wondering if I can upgrade the whole system? No one wants the expense but the headache it’s giving me is horrible. 

BetaX Enthusiast

BetaX

Posted
Posted (edited)

I pick up my truck for the 4th time today from the dealer.

This time just like the last time, they did nothing other than put miles on it.

Social media team said they would coordinate and get others involved, and apparently went no where. 

 

I've wasted 8 hours driving to/from the dealer.

Shared a video of the issue that i took on my way to drop it off before attempt #3 that showed all of the issues, and yet they "can't replicate it" so no issue fixed. I was asked a couple times to come in during normal business hours to chauffeur someone around to let it replicate. Not taking time off work to waste even more time than i already have on this issue.

 

For those having this issue, I have reached out to a lemon lawyer after attempt # 3 and they have stated this is a valid claim if you're looking to ditch your truck and be reimbursed. 

 

I'm currently in talks with a few dealers about trading my truck in on a F150.  

Trade in is almost what i paid for it new (before taxes) so another option if others are looking to do similar.

Edited by BetaX

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • garagerog
      Low fuel pressure after installing new fuel pump

      By garagerog · Posted

      Replace the fuel pump with an OEM AC-Delco.
    • Gilkey96
      Low fuel pressure after installing new fuel pump

      By Gilkey96 · Posted

      Hello, first time posting here. I have an 03 Chevy 1500HD with the 6 liter gas engine. The truck ran fine until the fuel pump died on me and had to get it towed. Replaced the fuel pump with a precision pump from O’rileys and changed the fuel filter while I was there. The truck will run and drive now but it wants to idle around 500 rpm when in drive and it tries to stall if you touch the gas. It drives fine though, just doesn’t want to idle. Put a fuel pressure gauge on the rail and only have 50 psi. I guess these trucks should have 55-62 psi to run right. I thought the regulator might be the issue because when I would unplug the vacuum hose it jumped to 56 psi. Replaced the regulator and no change. The only thing I can think of is that I was sold a faulty fuel pump. Any help would be appreciated because I’d rather not have to take the bed off again if I don’t have too. Thank you!
    • diyer2
      AFM Experience

      By diyer2 · Posted

      I've been wrenching on GM trucks for 17 years. And I need to get something off my chest because it's been weighing on me for a long time. After all that time, all those motors, all those people standing in my bay, I've figured out there are really only two kinds of owners. The ones who already know about this. And the ones who are about to find out the hard way. A guy came into my shop a few weeks back in a 2018 Silverado 5.3. Sharp guy, maybe 35. Knew his truck cold. He'd been on the forums, read the threads, done his homework. He only rolled in so I could double-check a little module he'd already plugged in himself. Wanted a second set of eyes on it. Ten minutes, in and out, drove off happy. Two days later, a completely different story walked through the same door. Older fella this time, in a 2016 Sierra. Gorgeous truck, clearly babied, not a scratch on it. Wedding ring. Looked like a guy who took care of his stuff. He was in because his engine had started knocking on the way to work. And by the time I got the valve cover off, I already knew it was too late. Lifter collapsed. Cylinder 5. Camshaft chewed up. The whole top end shot. Same kind of truck. Same motor. Same roads, probably the same dealer. The only thing separating those two men was information. I've been at this since 2008, and I've worked on everything GM puts out. Silverados. Sierras. Tahoes. Yukons. Suburbans. Escalades. The 5.3 and the 6.2. Doesn't matter which badge is on the tailgate. They all carry the same problem. So here's the information one of those guys had and the other one didn't. It's called Active Fuel Management. AFM. GM started building it into their V6s and V8s back in 2007 to squeeze out a little better mileage on the highway. Maybe a mile or two a gallon. All to hit government fuel economy numbers. The way it works, the motor quietly shuts down half its cylinders when you're just cruising along. And the little lifters that pull that off have a tiny pin inside them that's constantly clicking in and out. Lock, unlock, lock, unlock. Hundreds of times a drive. Thousands of times a week. Eventually one of those pins wears through. The lifter drops. And it starts grinding the camshaft down like a chisel on butter. And what nobody tells you is that the shudder you feel around 40 or 50 mph? That's the system cycling. Every single time. Here's what really gets me. The pre-2007 trucks, the ones without AFM, they're bulletproof. I've got customers still daily driving them with 260,000 miles on the odometer. Not a problem in the world. GM took a perfectly good motor that would have lasted a lifetime and bolted this system onto it. And it is wrecking engines that should have run forever. The guys who hang around the forums already know all of this. So do the techs. They handled this years ago. They didn't sit around waiting for the dealership to mail them a warning letter, because that letter is never coming. It's the guys who figured somebody would've told them who end up on my lift. And I want to be clear, because this part matters. Maintenance has nothing to do with it. I've torn down motors with barely 30,000 miles on the clock. I pulled apart a Tahoe last summer with 24,000 on it. Practically a brand new truck. Owner had it less than a year. Spotless oil. Best synthetic money can buy, changed early every time. Made no difference. I've seen guys with full dealer records, every interval stamped. Made no difference. The oil changes were never the problem. The pin was. And no amount of babying that truck stops that pin from cycling every single time you drive. That's the part that eats at me. These are good motors. Take the AFM out of the equation and a 5.3 or a 6.2 will run 300,000 miles and never blink. So a few years ago I started telling every single owner who comes through my doors the exact same thing the smart guys already knew. Get yourself a FullForce disabler. It plugs right into the port under your dash. Couple of seconds and you're done. It just tells the computer to leave every cylinder running, full time. No more cycling. No more beating those lifters back and forth every time you turn the key. It doesn't reprogram anything. Doesn't touch your tune. And unplug it before a dealer visit and there's absolutely zero trace it was ever installed. I've had customers come back at 40,000, 60,000, 80,000 miles after I put one in. Zero issues. The trucks run smoother. And the lifters aren't getting beaten to death every single drive. I won't sit here and tell you it's magic. A lifter that's already damaged is a lifter that's already damaged, and this won't un-ring that bell. But it takes away the one thing causing all that wear in the first place. That's the whole game. You don't need a five-thousand-dollar delete. You don't need an expensive tune. You don't need to tear anything apart. You just need to stop the cycling. I'm not writing this for any company. I'm writing it because I'm tired of watching the guys who didn't know pay four and five figures for it. I'm tired of being the guy who has to break the news. I'm tired of knowing that the guys who did know fixed the whole thing for the price of a tank of gas, and the only difference was that somebody told them first. If you drive a Silverado, Sierra, Tahoe, Yukon, Suburban, or Escalade from 2007 or newer with a V6 or V8, you've got AFM. You've got those lifters, and they're cycling every single time you drive. So be the guy who already knew. Not the one I'm scraping metal out of next month. EDIT: A bunch of folks asked, so here it is. The one I put my faith in is FullForce. This is where to find it: https://www.tryfullforce.com/products/fullforce™-afm-dfm-disabler They back it with a 60-day guarantee too. I've handed out more than I can count and not one's ever come back to me. Not one. See less
    • Atlas
      Wow I'm in a pickle. (Broke down truck) and a story.

      By Atlas · Posted

      Thanks for following along. I'm not author material, my tenses are all over the place and an editor would have a heck of a time cleaning up after me. Reading and writing is still a fun pastime though.   My new scanner came in yesterday, wow, where the heck has this thing been?! It connects right up to the Blazer, there's all kinds of bidirectional tests like EGR activation and percentage, toggle the fuel pump relay, EVAP purge valve, IAC control, AC relay, reset the transmission's adaptive learning, toggle shift solenoids and TCC lockup, and I can reset fuel trims with the click of a button...all things I could have used over the last 60 days!   It's also telling me there is a stored code in the ABS module for front left wheel sensor open and something about the brake switch. The ABS dash light works. It illuminates normally during the self-test at key on/ start and that's it. I cleared the codes and will see if they set when I take it out later. That, and I'm going to get (hopefully) real data on timing and cam ******. The PID's are there.   I connected the tool to my truck...holy smokes. Newer vehicles make early OBDII vehicles look like 8-bit, pixelated, early Nintendo stuff. This? This is like wearing 3D virtual reality goggles playing one of those elaborate, cinematic video games with seasons and plots in comparison. There are SO MANY modules and SO MANY tests and SO MUCH data. There's a scanner sequence for filling the coolant...   End of the day, it's a tool with way more power than I need, but the versatility to do old and new is there (and I need an adapter to connect it to my OBDI Camaro). It will allow me to do the first pass of diagnosis when out-of-warranty vehicles need help, and it will enable more DIY maintenance like brake system bleeding, ABS bleed, etc. I probably over-bought here, but, mission is accomplished.   Enjoy your Sunday...I need to shut this machine down and go get ready for the week ahead.
    • MORSNO
      Which 2027 engine will you choose?

      By MORSNO · Posted

      Not that I've read, after all the issues they've had in the past I'm pretty sure they learned their lesson. 

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...