Shake or Vibration Issues

[14silverado4.3]

I have a 2014 suburban rental. Shimmies and vibrates just like the truck

[pm26]

I have a 2014 suburban rental. Shimmies and vibrates just like the truck

Which is ridiculous because Suburbans traditionally have had softer ride than trucks. This shoots a big hole into the theory that excessive suspension stiffness is the root cause of vibration. Just because a vehicle has stiff suspension does not mean it should shimmy and vibrate. Take a new Dodge Ram 3500 4x4 dually regular cab diesel truck for a test ride and see what I mean by stiff suspension. You will feel every strip and imperfection in the road when driving an empty truck like this. However, I bet you will not experience the type of vibraiton issues described in this thread.

Edited November 19, 2014 by pm26

[14silverado4.3]

This surprised me also. I was excited to drive one. I have v6 in the truck and of course sub is a v8. The AFM transition causes vibrations. Lots of shimmy and vibes throughout the driving speeds. I drove on highways and back roads did not seem to matter. I can feel the ring and pinion backlash issue, with the 1 second on and 1 second off vibration, like rumble strips. I would be pissed if I bought $70000 of this vehicle

[shakey]

I have a question for those of you who have gone through this crap. I have an appointment to take my shakey 1500 to the dealer next month to have a "field service engineer" do an "inspection of the vehicle"

I told tem and the BBB Autoline that I would NEVER go back to the dealer in my area. Backstabbing lying BOOBS!....So i,m gonna drive 1 1/2 hours to the dealer I bought it from for this appointment. My truck will vibrate alittle one time and then shake like hell when it wants too....I can just invision it deciding to slightly shake when this guy drives it and shake like crazy on my ride home after he says "normal, no problem found".

I don,t want to be negative about it but who has,nt had a time when they can,t get a problem to present itself when they want it to? If this guy says al is fine then where do things go from there? I,m sick of GM. and this crappy truck. If they say it,s fine and I say still meesed up where it it go from there?

Truth is I have been looking online at the Dodge sport r/t, trucks and the Toyotas too. I have boight a load of new GM stuff and some toyotas through the years too. I,m a little gun shy on buying another "American/Mexican truck. I don,t think I ever had to take a Toyota back to the dealer...Besides they are just as American as the others. I WOULD NEVER NEVER EVER accept trade in assistance as a solution to this problem. I will die before I buy another GM product of any kind. They have jerked me around enough.

Don,t let th same dog bite you twice!.

Anyway I was wondering if someone knows what happens next if they go the all is well route after the "inspection". Hope someone has some experience with that senario..

Thanks and still shaking in NC.

[Enforcer]

 

Call came today that the truck was once again ready

 

Get there and take her for a spin and the exact same issue

 

Rode with the service director, He'll call me back

 

 

Waiting on a Pinion Assembly to arrive.

[Silverado-Hareek]

Which is ridiculous because Suburbans traditionally have had softer ride than trucks. This shoots a big hole into the theory that excessive suspension stiffness is the root cause of vibration. Just because a vehicle has stiff suspension does not mean it should shimmy and vibrate. Take a new Dodge Ram 3500 4x4 dually regular cab diesel truck for a test ride and see what I mean by stiff suspension. You will feel every strip and imperfection in the road when driving an empty truck like this. However, I bet you will not experience the type of vibraiton issues described in this thread.

 

No one said stiff suspension was the root cause of all of the vibrations. It was stated that stiff suspension is responsible for the vibration some of us are experiencing, but not everyone. Other's are likely experiencing a vibration in the driveline which is the case for this suburban apparently. I'd start with the ring and pinion on the suburban. The stiff suspension causes what I personally consider to be the slight steering wheel vibration at high speeds and the cause of the truck feeling every single nook and cranny in the road. People not used to that feeling, myself included, think the truck is vibrating. As I've proven by weighing it down with a big load of firewood, my problem was most likely related to the tires and stiff suspension and Idon't have an issue with my driveline. The people posting these youtube videos of severe vibrations probably have an issue in the driveline.

[keakar]

I have a question for those of you who have gone through this crap. I have an appointment to take my shakey 1500 to the dealer next month to have a "field service engineer" do an "inspection of the vehicle"

I told tem and the BBB Autoline that I would NEVER go back to the dealer in my area. Backstabbing lying BOOBS!....So i,m gonna drive 1 1/2 hours to the dealer I bought it from for this appointment. My truck will vibrate alittle one time and then shake like hell when it wants too....I can just invision it deciding to slightly shake when this guy drives it and shake like crazy on my ride home after he says "normal, no problem found".

I don,t want to be negative about it but who has,nt had a time when they can,t get a problem to present itself when they want it to? If this guy says al is fine then where do things go from there? I,m sick of GM. and this crappy truck. If they say it,s fine and I say still meesed up where it it go from there?

Truth is I have been looking online at the Dodge sport r/t, trucks and the Toyotas too. I have boight a load of new GM stuff and some toyotas through the years too. I,m a little gun shy on buying another "American/Mexican truck. I don,t think I ever had to take a Toyota back to the dealer...Besides they are just as American as the others. I WOULD NEVER NEVER EVER accept trade in assistance as a solution to this problem. I will die before I buy another GM product of any kind. They have jerked me around enough.

Don,t let th same dog bite you twice!.

Anyway I was wondering if someone knows what happens next if they go the all is well route after the "inspection". Hope someone has some experience with that senario..

Thanks and still shaking in NC.

a lawyer is your only way to resolve this, GM is no longer buying back trucks under any circumstance and all they will do is offer a full value trade-in on new truck.

 

get a lawyer, when they make GM buy the truck back the lawyer fee is paid by GM not you so it costs you nothing but it will take 6-8 months for it all to happen and they will deduct value for the mileage on the truck and any scratches in the bed or dents or dings from parking lots so don't use it if you have any other options. its not a huge deduction but it could be as much as $1,000 if you put around 10,000 miles on it, just figure 10 cents a mile but if its less then 5,000 miles I don't think they deduct anything at all.

Edited November 19, 2014 by keakar

[td33]

So I finally get my truck back today after being at dealer for 6 days. First of all I have to say the service manager was very professional and understanding about my concerns. We test drove truck and he agreed there was a vibration, most noticeable 65-75 mph. The first thing they did was road force balance the tires, he test drove it and the vibration was still there but not as noticeable. The GM rep then had them check the ring and pinion which was within tolerance. Upon further inspection they found excessive play in my passenger rear shock, GM rep told them replace all four shocks. They replaced the front shocks and truck was pulling to the right, had an alignment done fixed issue. This is making sense since I felt the vibration more sitting in the passenger seat on the test drive.

 

When I picked up truck service manager asked if I had my tires balanced before, I told him yes that I was trying to rule out a balance issue. He told me they didn't do a very good job they were all off. The place I brought it to didn't do a road force balance they told me that is only needed for older vehicles with worn out suspension systems, not going there again. My vibration is now gone I do not feel it in the seat anymore, my wife doesn't feel it either sitting on passenger side. What I will say is the goodyear SRA tires are junk and can't wait to get some new rubber on there along with Bilsteen shocks. I'm extremely relieved to have had this fixed, and really feel bad for the ones who haven't been so lucky. Good luck to everyone!!

[51G'sPaperweight]

td33 be happy you were fixed and happy in 6 days. My Sierra has now been in the shop for SIX WEEKS STRAIGHT for a 45-55 mph steering wheel shake. I have told them I won't take it back till it's fixed or bought back.

[GMCustomerService]

So I finally get my truck back today after being at dealer for 6 days. First of all I have to say the service manager was very professional and understanding about my concerns. We test drove truck and he agreed there was a vibration, most noticeable 65-75 mph. The first thing they did was road force balance the tires, he test drove it and the vibration was still there but not as noticeable. The GM rep then had them check the ring and pinion which was within tolerance. Upon further inspection they found excessive play in my passenger rear shock, GM rep told them replace all four shocks. They replaced the front shocks and truck was pulling to the right, had an alignment done fixed issue. This is making sense since I felt the vibration more sitting in the passenger seat on the test drive.

 

When I picked up truck service manager asked if I had my tires balanced before, I told him yes that I was trying to rule out a balance issue. He told me they didn't do a very good job they were all off. The place I brought it to didn't do a road force balance they told me that is only needed for older vehicles with worn out suspension systems, not going there again. My vibration is now gone I do not feel it in the seat anymore, my wife doesn't feel it either sitting on passenger side. What I will say is the goodyear SRA tires are junk and can't wait to get some new rubber on there along with Bilsteen shocks. I'm extremely relieved to have had this fixed, and really feel bad for the ones who haven't been so lucky. Good luck to everyone!!

 

Hey td33,

 

Great to hear the dealership was able to get this resolved for you quickly! Please feel free to reach out to us if you have any questions in the future. We're always happy to assist any way we can.

 

Sincerely,

 

Eddie A.

GM Customer Care

[Fishingbear]

 

Hey td33,

 

Great to hear the dealership was able to get this resolved for you quickly! Please feel free to reach out to us if you have any questions in the future. We're always happy to assist any way we can.

 

Sincerely,

 

Eddie A.

GM Customer Care

 

Hey Eddie,

 

How many complaints is GM receiving on a daily or weekly basis regarding vibration with the Sierras and Silverados?

 

Sincerely,

 

FishingBear

[pm26]

 

Hey Eddie,

 

How many complaints is GM receiving on a daily or weekly basis regarding vibration with the Sierras and Silverados?

 

Sincerely,

 

FishingBear

Do you honestly expect an answer?

[shakey]

Do you honestly expect an answer?

If you do get an answer it wil be along the lines of " we work hard to see to it that only the highest standards of quality and customer care are maintained here at gm. Customer satisfation is our #1 goal!"

[Enforcer]

Waiting on a Pinion Assembly to arrive.

 

Had not heard a peep in two day's, So I just happened to stop by

 

Seems the pinion deal did not go as planned and even more sadly the exact same stock unit sitting

on the hoist next to mine is a carbon copy of what my truck is experiencing.

 

The Service director and adviser were very detailed as to what has exactly been done up to this point

only by the blessings of GM Engineers

 

Since it has now been an entire week AFTER the second attempt to correct this issue,

To protect the Innocent ( mostly me ) I can honestly say the the dealer has exercised every

avenue allowed by General Motors and Chevrolet Motor Division. After all this is just a piece of

machinery developed, engineered, and sold by Chevrolet and for the amount of issues GM & Chevrolet

seem to be having on this ' vibration ' issue I do find it myself wondering, based on the information

I've received and the endless amount that is easily attainable on the internet, why my 08/2014 built

unit even has this issue

 

Unless an absolute miracle happens, I don not have a warm fuzzy feeling that I'll see my truck

for Thanksgiving in it's intended working order

[MarkPGMC]

I have a GMC 2014 1500, That shakes bad at 45-55mph. Then again at 65-70mpg. GM has looked at this truck 3 times. GM states this is normal for a Z71. Customer Service refuses to do anything for me on this truck. GM states "Vehicle Operating to Factory Specification". With 245 pages of this same issue from other GM customers. How is it Operating at Factory Specification? I have owned GM's for over 57 years and now they have turned their back on another life long customer, Who is looking to purchase another Brand after all these years. THANKS! GM/Customer Service for nothing.