Canyon first oil change GONE WRONG

[Thomcat]

Forget an extended warranty....that's only so good as the dealer is ready to diagnose, acknowledge and repair the problem.......and if it craps out 1,000 miles from home what good is the warranty which won't to pay for housing or transportation in the interim.........and you can whistle Dixie waiting for them to repair it while you and/or your family are inconvenienced. And what then if 5 years and 61K later, your dealer has gone out of business and everyone plays stupid about honoring a warranty claiming your received service of the vehicle,any existent damage resulting from wear and tear.

 

I once purposely ran an engine a mile or so after the oil pump crapped....no choice, had to get to a safe area where the only thing in danger of getting killed was the engine. Doesn't take long......Parkerization was gone from the OHC which was deeply scored as were the lifters, main bearings, and crank and the inner surface of the valve cover looked like it was encrusted with coral. Splash lubrication saved the cylinder walls, pistons and rings and the engine actually restarted once cooled. But, no way that I would ever trust that vehicle again...... bit the bullet and threw in a rebuilt engine just to get it in shape for a trade-in because the bottom line is there is no way to tell the actual extent of damage without stripping down the upper and lower ends of the engine. And even then what of possible damage the tranny?- I'm sure the engine overheated which means that the tranny cooler in the radiator may have caused the tranny to run too hot and cause damage.

 

My 2 cents is to ----- Tell GM to make right their mistake......Go for an immediate trade ASAP for another new one with an accommodation in price for consideration of their screw-up, even if it costs you more bucks.....Yes, it's not your fault and it's a rotten deal, but consider......you are not just spending extra bucks for a new undamaged truck......you are buying peace of mind for yourself and family every time you turn the key to start the vehicle and insurance against possible future aggravation, safety of yourself and family, and disruption of your life.

 

And as for taking your vehicle to service at that dealer or asking for free service and oil changes as future compensation should be a no starter.........it's like having a tattoo artist who gave you a lousy tattoo on your forearm to do another one on your back!

[MattFL]

Is there a neutral 3rd party dealer you can take it to for internal inspection? They can check out the cams and stick a bore scope into the spark plug holes. If there is no damage there then the last big thing to check would be the big end rod bearings. I'm not sure how much labor all that would be, but it might be worth $1k in labor to get it settled so you can sleep at night. If it's damaged then show the pictures to the original dealer and give them a chance to replace anything damaged, or buy the truck back. If they won't then take the pictures to a lawyer.

[Silverado Steve]

Not true. The GMPP plan pays for a rental car, lodging and meals if you are traveling. Now if the OPs truck is under warranty, the dealer is supposed to provide a loaner car while the vehicle is being serviced for more than 24 hours. The benefit of the GMPP is you don't have to finagle with the dealer to get a loaner, just rent a car and GMPP picks up the bill. A 7yr/100K mile warranty should aptly cover the time in which the OP will see if there's permanent mechanical damage to the engine. I hope this works out, but I don't see the OP getting a new truck out of this, let alone a new engine without any observable damage at this point. Again I would fight for a no deductible warranty at a minimum, if he gets more that's gravy.

 

Forget an extended warranty....that's only so good as the dealer is ready to diagnose, acknowledge and repair the problem.......and if it craps out 1,000 miles from home what good is the warranty which won't to pay for housing or transportation in the interim.........and you can whistle Dixie waiting for them to repair it while you and/or your family are inconvenienced. And what then if 5 years and 61K later, your dealer has gone out of business and everyone plays stupid about honoring a warranty claiming your received service of the vehicle,any existent damage resulting from wear and tear.

 

I once purposely ran an engine a mile or so after the oil pump crapped....no choice, had to get to a safe area where the only thing in danger of getting killed was the engine. Doesn't take long......Parkerization was gone from the OHC which was deeply scored as were the lifters, main bearings, and crank and the inner surface of the valve cover looked like it was encrusted with coral. Splash lubrication saved the cylinder walls, pistons and rings and the engine actually restarted once cooled. But, no way that I would ever trust that vehicle again...... bit the bullet and threw in a rebuilt engine just to get it in shape for a trade-in because the bottom line is there is no way to tell the actual extent of damage without stripping down the upper and lower ends of the engine. And even then what of possible damage the tranny?- I'm sure the engine overheated which means that the tranny cooler in the radiator may have caused the tranny to run too hot and cause damage.

 

My 2 cents is to ----- Tell GM to make right their mistake......Go for an immediate trade ASAP for another new one with an accommodation in price for consideration of their screw-up, even if it costs you more bucks.....Yes, it's not your fault and it's a rotten deal, but consider......you are not just spending extra bucks for a new undamaged truck......you are buying peace of mind for yourself and family every time you turn the key to start the vehicle and insurance against possible future aggravation, safety of yourself and family, and disruption of your life.

 

And as for taking your vehicle to service at that dealer or asking for free service and oil changes as future compensation should be a no starter.........it's like having a tattoo artist who gave you a lousy tattoo on your forearm to do another one on your back!

[06pirate]

Get a lawyer.

 

Get the lawyer to get you a new vehicle.

 

Nothing less.

[pm26]

Most modern engines have an engine saving system (limp mode) that will not allow the engine to be operated normally if the oil pressure drops or coolant temperature goes over certain threshold. The engine "knock" you experienced could have been nothing more than the engine computer severely retarding the engine timing to save the engine, resulting in misfiring. Is this an overhead cam engine? If yes, then it is more susceptible to damage due to oil starvation than a pushrod engine. However, it is entirely possible that no engine damage occurred at all due to the limp mode activating in time.

 

Your best bet is to keep the case open and drive the truck or at least 3k miles, carefully monitoring the engine sounds, performance, oil use, and fuel economy. Then have oil analysis done to see if there are metallic particles in t he oil which could indicate engine damage.

[Ibmikey]

Since you are asking for advice or direction I think pm26 has the most sound remarks of all those who commented. I would advise the dealer in writing (certified delivery to the responsible person) of your intentions and provide them with an oil sample at the time of analysis if they request same.

It is terribly unfortunate that this incident has taken a new vehicle experience and turned it into a nightmare, I, however, would continue to have all engine service done at the same dealership and request a copy of all current information regarding this incident for your personal records.