2019 Silverado Backup Camera Problems

ChrisM73 · December 10, 2019

4 hours ago, AMPRG said:

Take it back to the dealer for software update.

Did that. Nothing different on my end. Did it work for you?

Nick Craine · December 11, 2019

so o have a 2019 silverado 1500 LT and am having this same issue I have had the issue since day 1 aswell. Dealer replaced the camera still have the issue. Dealer advised me GM is working on a fix and to contact them to ensure even if i am out of warrenty it would be fixed. GM has given me the run around no answer nothing assuring me they will fix it when one becomes avilable to the point my issue was escalated after speaking several times to the senior advisor 2 days ago I recive a email stateing they cant reach me at my contact number proived... the same number i have spoken to them on multiple times so i called and left a voicemail with my number again haven't heard a word. From the start GM has given me the run around i owned a 2015 camaro. And now currently own a 2019 silverado and a 2018 traverse and im done with GM after this im so pissed they have been giving me the run around for over a month and no resolution they actually deny and claim there are no bullito on the issue even when i give them the bulliton id the dealer gave me they actually told me he isn't supposed to have given me that. So GM has lost a customer after this oh and now today my Brakes say service brake system. 16,500 miles on my truck and nothing but problems **** you GM I'm hiring a attorney and filing for a lemon law

BLUE TRAIL BOSS · December 12, 2019

good luck on the lemon law i went to see an attorney he said would take 2 years to settle the case.. told him forget it i would trade the truck in before that.....i am have the same issue with the camera, but i have a intermittent miss fire that comes and goes had truck 8 months only 4500 miles on it. its been at the dealer for 2 weeks now cause they need it to happen while they have it so god only knows when ill get it back.. GM is no help ..

Darrin89 · December 14, 2019

Just got a 2019 RST and having the issue. Strange thing is it didn't happen when I test drove it. Kinda bizzare.

Fermy · December 23, 2019

I was told that gm is working on the update and that it will be fixed in the update.. mine had also been from day one

Thejet07 · December 23, 2019

Don’t hold your breathe. I’ve had like three updates that were all supposed to fix it

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Streetz · January 4, 2020

Hey guys, wanted to share that mine 2019 LT with 8in screen has a poor grainy camera, even flickers like a 80s tv. I am considering looking into the wiring to see if it can be tapped into using an aftermarket camera.

vonrokker · January 4, 2020

Has anyone upgraded to the HD Camera? Is it even any different?

TEDZ · January 13, 2020

Having the same problem with my truck too. Sucks to have purchased a brand new truck that comes with issues. Also sucks to have GM say that because you didn't spend more on a higher package, your camera/screen is gonna suck, sorry, not sorry. However, besides that, I do love the truck.

tanner709 · January 14, 2020

Got the service camera system message last week.

Horrible picture, grainy at all times, and it flickers with the touch of the brake or any other power draw.

Still "working" though.

2019SilvRST · January 17, 2020

Same result. Truck to dealer w/ screen going out in reverse and lines while braking. Radio replaced but did not resolve. Dealer contacted GM, stated they recognize the issue and do not currently have a fix. Just piling on my experience.

Edited January 17, 2020 by 2019SilvRST

2019SilvRST · January 17, 2020

2 points of contact:

https://www-odi.nhtsa.dot.gov/VehicleComplaint/ (thanks OP)

https://www.chevrolet.com/contact/email-us

VinceD · January 25, 2020

I have a 2018 Sierra Duramax with SLT package and I get blue screen with “service rear camera” on screen. Happens often and always when truck is cold first thing in the morning. I’ll be call GM and NHTSA

JST · February 1, 2020

OK I have a 2019 Chevy Z71 RST model I purchased and took home December 27th 2019 with 176 miles on the truck. At night time sure enough, I pet the truck in revers to back in my driveway and I have this HORRIBLE grainey / Pixelated display and on one occasion the camera cut out and went back to the normal display screen. I took it to the dealer on January 27th 2020 with 865 miles on the truck. They had the truck for three days to inform me that they could not reproduce the problem and that they compared it to other similar vehicles and it is operating as normal. They also told me that I DO NOT HAVE THE HD Camera. (I though the RST had an HD Camera) They also told me there was no FACTORY HD Camera I could add to my truck. Because the rear camera's picture quality is so BAD it is useless and when I went to just turn off the screen so I couls see out the mirrors with out the interfearance of the bright screen light, it appears that Chevy neglected to provide the ability to turn OFF the screen...... It's hard to believe that Chevy does not have access to the same camera technologey as other vehicle manaufactures or a too cheap to provide all of thier vehicles with a quality camera in light and dark conditions, especialy in a $46,000 truck. I want this issue resolved!