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Denali Owners - Does Your Instrument Cluster Reset Frequently?

TxTruckMan

By TxTruckMan
in Troubleshooting & Recalls

Denali Instrument Cluster  

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Truck13 Enthusiast

Truck13

Posted
Posted

I just brought mine in again (second time for this) and they told me that they have no record of any other reports either. I had them file an official report so that I have a case number assigned to it.

 

At this point there is no solution. Not the end of the world, but certainly a pain in the a$$. They told me to bring it in the next time it happens. I explained that there is no way to know when it will happen and that it could be weeks.

 

Oh well. Hopefully others will file a report as well and get them to look into this.

  • Replies 45
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Hookd21 New Member

Hookd21

Posted
Posted

My Sierra does the same thing, haven't talked with the dealer yet. Going in next week for its first service

  • 2 weeks later...
TigerTW0014 Enthusiast

TigerTW0014

Posted
Posted

I know this is an old thread but I'm having the same thing on my LT, mpg best's reset for no apparent reason. Anyone found the cause or a solution? After thinking back I believe I did remote start it, I'll have to do a few tests to check.

  • 2 weeks later...
Isriam Enthusiast

Isriam

Posted
Posted

so i keep my cruise off and had no issues with this. this weekend i drove with cruise on and mine reset on me twice. i believe it would be considered small reset where the blank page shows up again. ive turned cruise off and have not reset since my trip this weekend.

Power-Surge Enthusiast

Power-Surge

Posted
Posted

so i keep my cruise off and had no issues with this. this weekend i drove with cruise on and mine reset on me twice. i believe it would be considered small reset where the blank page shows up again. ive turned cruise off and have not reset since my trip this weekend.

 

I have not been able to pin it on the cruise control. Used the cruise control on Monday. It did a small reset on Wednesday. However, on Wednesday I used the OnStar app on my phone to start the truck, and it reset. Maybe just a coincidence I feel...?

Rewillia Enthusiast

Rewillia

Posted
Posted

To date, have not encountered the problem of a reset instrument cluster on my '14 S-Den, that said, I had it since Dec-13 (7-mos) and only driven about 4K miles.

Power-Surge Enthusiast

Power-Surge

Posted
Posted

To date, have not encountered the problem of a reset instrument cluster on my '14 S-Den, that said, I had it since Dec-13 (7-mos) and only driven about 4K miles.

Do you have a phone hooked up via Bluetooth?

Rewillia Enthusiast

Rewillia

Posted
Posted

Do you have a phone hooked up via Bluetooth?

yes, i do, use an I-phone, streaming Pandora as well as hands-free phone use through the command unit. no issues at all. when phone rings, it overrides audio and once calls are dropped audio resumes...as well have a 32GB Ipod thats connected via USB, again no issues with either the cluster or command screen apps such as onboard nav, OnStar, etc etc.

 

please no futher questions...I certainly don't want to jinx myself as regard my not having issues other appear to be having :nonod:

Rewillia Enthusiast

Rewillia

Posted
Posted

could it be that the cluster/command system problems are due to terrestrial or other encroaching signals from unknown sources?....may be reasonable to ask/poll others who are experiencing the lock ups or resets if they are experiencing such in dense urban environments, remote locations, etc., such as radar interference.

Isriam Enthusiast

Isriam

Posted
Posted

now that you mention it, i did onstar start the truck twice over the weekend as well as unlock the doors. i'm going to try and see if its onstar remote app causing it.

gmissed Enthusiast

gmissed

Posted
Posted

could it be that the cluster/command system problems are due to terrestrial or other encroaching signals from unknown sources?....may be reasonable to ask/poll others who are experiencing the lock ups or resets if they are experiencing such in dense urban environments, remote locations, etc., such as radar interference.

I've had it happen in both areas. In a large city and at my cottage where there there is spotty cell phone reception.

Power-Surge Enthusiast

Power-Surge

Posted
Posted

yes, i do, use an I-phone, streaming Pandora as well as hands-free phone use through the command unit. no issues at all. when phone rings, it overrides audio and once calls are dropped audio resumes...as well have a 32GB Ipod thats connected via USB, again no issues with either the cluster or command screen apps such as onboard nav, OnStar, etc etc.

 

please no futher questions...I certainly don't want to jinx myself as regard my not having issues other appear to be having :nonod:

 

Haha! No more questions for you! The GM dealer told me that my phone is NOT supported by GM. Meaning -- my Samsung Galaxy S4 is not on the list of GM approved devices to be used in the vehicle. Imagine that?

 

So when I do have it linked up in the truck, it seems to rain havoc on my intrument cluster. When I don't have it paired with the truck, the resets are much less frequent.

Bigdc862 Enthusiast

Bigdc862

Posted
Posted

I have over 3000 miles now and have not seen any issues with this. Haven't used cruise control yet and pair an iphone for phone and music.

  • 2 weeks later...
2happyhicks Enthusiast

2happyhicks

Posted
Posted

Hey..I found a problem I DONT have... anyways..my wife and I have had several phones hooked up to ours and we use cruise all the time, and ours has never reset in almost 13k miles.. Its not a Denali, but sounds like it might be accross the board..

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