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2019 Trail Boss Infotainment issues

tommy2wheels
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tommy2wheels Enthusiast

tommy2wheels

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Got a call from the dealership this am, said GM engineer was there yesterday and today, worked on my truck and sent the test results to China? Waiting on them to respond back with what they should do. 

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michael betz
michael betz

I see we are getting no where. Time 4 a class action lawsuit perhaps? 

tommy2wheels
tommy2wheels

This is interesting, haven't heard or seen that before. I also don't have On-Star so I'm really screwed if that's it

tommy2wheels
tommy2wheels

So far so good, work log said the cable had a pinched wire and that was causing more resistance, dropping voltage between radio and display. I'll update next week if all continues to go well, if not I

afterburner82 Enthusiast

afterburner82

Posted
Posted
7 hours ago, tommy2wheels said:

Got a call from the dealership this am, said GM engineer was there yesterday and today, worked on my truck and sent the test results to China? Waiting on them to respond back with what they should do. 

Our trucks apparently are the source of the corona virus...

Agustin Blanco Enthusiast

Agustin Blanco

Posted
Posted
On 2/22/2020 at 5:47 AM, Agustin Blanco said:

2020-custom trailboss 

Bought truck on feb 14; new. 280 miles in. 

Feb 16 system crashed while connected with apple play/ Waze app running. 

Feb 18 system crashed twice. Approx 9 am

And 11am. Both time apple play and waze app running. 

Wondered if the problem was the waze app. Started running only Apple Map

App. No problem until Friday feb 21. 

 

Feb 21 - 6:45 pm. Turn on truck with remote start. Get into truck, infotainment screen is black. Turn off Truck and Back on, screen still black. Tried same few times no change. Drive back home park for 15 min. Turn truck back on and it is working

 

Waiting for dealer To give a loaner so I can drop the truck to get looked at. 
 

has anyone had the problem finally fixed?

The dealer said they will replace the infotainment system and usb plug.

tommy2wheels Enthusiast

tommy2wheels

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11 hours ago, Agustin Blanco said:

The dealer said they will replace the infotainment system and usb plug.

I've had mine replaced twice, it fixed it for a couple hours up to 4-5 days and then went back to same problems.

tommy2wheels Enthusiast

tommy2wheels

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Got a call from dealer yesterday, they admitted the problem, China said there are many cases of this and they are working on a software update to fix it but have no timeline for it. So I guess its another waiting game, pretty sure after all the crap we all have been through a class action is plausible? 

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DanPFW Enthusiast

DanPFW

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do you have any traceable information we can provide our local dealerships so they don't go through the same exercise? 

tommy2wheels Enthusiast

tommy2wheels

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7 minutes ago, DanPFW said:

do you have any traceable information we can provide our local dealerships so they don't go through the same exercise? 

 

8 minutes ago, DanPFW said:

do you have any traceable information we can provide our local dealerships so they don't go through the same exercise? 

They didn't give me a case number, I provided all they gave me. They might be able to relate it by going through chevy TAC? That would be my best guess. 

tommy2wheels Enthusiast

tommy2wheels

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Also since they messed with and had mine so long, its really a sh*t show now. The thing won't send text messages ever, the screens flop around and change to other things, half the screen will work with touch, the other side just doesn't recognize or ack that I have touched it. Phone will drop while talking, sends it to phone, then it goes to BlueTooth then back to infotainment only to repeat this cycle every 3-5 mins. I seriously hope this gets worked on, fixed and then available to all of us. Its frustrating we have to deal with a sub par product that we were sold at full price.

EagleRising Enthusiast

EagleRising

Posted
Posted

So update on mine, well I guess GM says infotainment and USB replacement[emoji848][emoji2357]

Sounds like that's what several of you have already gotten and still doesn't fix it.

So we will see, sounds like they are just part changing versus really getting to the bottom of this.

Sent from my SM-G975U using Tapatalk

Agustin Blanco Enthusiast

Agustin Blanco

Posted
Posted
On 2/22/2020 at 5:47 AM, Agustin Blanco said:

2020-custom trailboss 

Bought truck on feb 14; new. 280 miles in. 

Feb 16 system crashed while connected with apple play/ Waze app running. 

Feb 18 system crashed twice. Approx 9 am

And 11am. Both time apple play and waze app running. 

Wondered if the problem was the waze app. Started running only Apple Map

App. No problem until Friday feb 21. 

 

Feb 21 - 6:45 pm. Turn on truck with remote start. Get into truck, infotainment screen is black. Turn off Truck and Back on, screen still black. Tried same few times no change. Drive back home park for 15 min. Turn truck back on and it is working

 

Waiting for dealer To give a loaner so I can drop the truck to get looked at. 
 

has anyone had the problem finally fixed?

Got the tuck back today. The report said that they also found a problem with the ground cable (on top of changing the radio and usb plug). Will let you know how it goes. So far so good. 

Agustin Blanco Enthusiast

Agustin Blanco

Posted
Posted
On 3/4/2020 at 8:10 PM, Agustin Blanco said:

Got the tuck back today. The report said that they also found a problem with the ground cable (on top of changing the radio and usb plug). Will let you know how it goes. So far so good. 

Last night the system crashed again. I was running waze app, clicked on a link from a text to go to a certain place and the apple Maps app was launched. I don’t know it the crash could have been caused by the 2 MAP apps trying to run at the same time. Now I delete alternative map apps from the phone and will run only the Apple Maps app to see if the problem continues. 

  • 2 weeks later...
Agustin Blanco Enthusiast

Agustin Blanco

Posted
Posted
On 3/6/2020 at 8:19 AM, Agustin Blanco said:

Last night the system crashed again. I was running waze app, clicked on a link from a text to go to a certain place and the apple Maps app was launched. I don’t know it the crash could have been caused by the 2 MAP apps trying to run at the same time. Now I delete alternative map apps from the phone and will run only the Apple Maps app to see if the problem continues. 

Another update. Not happy:

March 11. 7:16 am. System crashed. Had only maps running. Phone didn’t crash only infotainment system. I filmed. 

 

March 14th. 5:50pm. CarPlay stopped working. Even with new Apple cable it doesn’t recognize phone and apple CarPlay doesn’t work. 

 

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