OK GM, Fix the darn Bluetooth!!

firefighter907 · March 21, 2020

This is pissing me off. I've never been able to get my contacts to load to my truck infotainment system. 2019 truck, 2019 phone... You would think it would not be rocket science. Flash forward to yesterday, so we have completed outfitting a new 2020 2500 diesel WT (with the plain jane WT radio). The chief said all the officers can pair their phones to the truck if they wish. What do you know? It takes just a few seconds to pair and completely download my contacts to this bare bones radio. WTF GM??? Issue an update or whatever to my radio so I can use my flipping phone!!!

mafd2 · March 21, 2020

No issues connecting with my '19 RST. Our dept. Just got a '20 Silverado SSV with no issues either. IDK what the problem could be.

eppieguy · March 21, 2020

No issues connecting my contacts from my iPhone to my 19 High Country, think it’s time for a dealer visit.

firefighter907 · March 21, 2020

I guess I should have mentioned I have a Samsung S10+. This is not an unheard of phone....

Jay P · March 21, 2020

I have no issues with my 2019 Denali connecting to my iPhone 11 pro or my Samsung S10E. I agree it's time for a dealer visit.

Jay

SILVER SLED · March 21, 2020

Just throwing this out there, but have you made the truck forget the phone (your device) and make the phone forget the truck then try and repair your phone? It has helped in some cases similar to yours. Have you tried pairing another phone To your truck?

Edited March 21, 2020 by SILVER SLED

firefighter907 · March 22, 2020

1 hour ago, SILVER SLED said:

Just throwing this out there, but have you made the truck forget the phone (your device) and make the phone forget the truck then try and repair your phone? It has helped in some cases similar to yours. Have you tried pairing another phone To your truck?

I tried that when I first got the truck back in November. I'll give it another try tomorrow. I haven't tried pairing any other phones to the truck.

Vicarod · March 22, 2020

You need a new radio.

That's the only fix I am aware of.

firefighter907 · March 22, 2020

Called GM "Connection" hotline. Worse than useless, didn't know if there was an update or not even when offered VIN of my truck. Typical crap you hear from any call in help line. At least she didn't ask " Is the (insert name of tech object) plugged in?". I did do a forget and pair again on both the truck as well as the phone with no success. I'm not sure the local dealer is going to have a full service staff with all that is going on right now. I've lived with the limitation for 4 months, I guess another month or so isn't going to kill me.

Stay safe, stay away from crowds. Flatten the curve and stop hoarding TP!!

mafd2 · March 22, 2020

What software version are you running?

firefighter907 · March 22, 2020

1 hour ago, mafd2 said:

What software version are you running?

V807 Updated on Jan 24, 2020

Vicarod · March 22, 2020

John Roman · November 5, 2024

Has anyone got an answer on the blu tooth issue. Worked fine for 8 months then stopped. The add a phone button is greyed out. Tried radio reset,Tried hard restart. Cleared phone from truck an truck from phone will not reconnect. Silverado 2021 rst. Not like blu tooth hasn't been around for a while . I got kids toys that been here for 10 years an blu tooth still works. Why buy a $60,000 dollar truck if this is what ya get.