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2014+ owners having issues with their truck?

TX14Z71

By TX14Z71
in Troubleshooting & Recalls

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GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hey Lexzom,

 

I'm sorry you have a creaking noise with your new Sierra. Your loyalty is certainly valued and we want you to continue having a positive experience with the brand. I'd be happy to reach out to your GMC dealership and look into this further for you. Please send a private message with your personal contact information, VIN, mileage, and your dealership. Looking forward to hearing from you.


Sincerely,

Eddie A.
GM Customer Care
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lexzom New Member

lexzom

Posted
Posted

 

Hey Lexzom,

 

I'm sorry you have a creaking noise with your new Sierra. Your loyalty is certainly valued and we want you to continue having a positive experience with the brand. I'd be happy to reach out to your GMC dealership and look into this further for you. Please send a private message with your personal contact information, VIN, mileage, and your dealership. Looking forward to hearing from you.

Sincerely,

Eddie A.

GM Customer Care

 

 

Hi Eddie,

 

I don't want to bring any undue focus on the dealership. They are good in customer service overall. I'll do that if it comes to it.

 

Can you provide me the service bulletin that user "JoKen" mentions above?

JoKen Enthusiast

JoKen

Posted
Posted

Lexzom, I do not have the bulletin number,but can obtain it tomorrow. It only applies to the leaf springs,the shocks are believed to be the source of my noise,but the tech thought he should address the bulletin as well to be safe. I also share your feelings on brand loyalty having a grandfather and father that drove GMC trucks which heavily influenced my decision in driving them. I've purchased an 07,08 and 12, and had great experiences with them, however my 14 has been a huge letdown. Someone definitely dropped the ball on this generation of truck.

strike1st Enthusiast

strike1st

Posted
Posted

Lexzom, I do not have the bulletin number,but can obtain it tomorrow. It only applies to the leaf springs,the shocks are believed to be the source of my noise,but the tech thought he should address the bulletin as well to be safe. I also share your feelings on brand loyalty having a grandfather and father that drove GMC trucks which heavily influenced my decision in driving them. I've purchased an 07,08 and 12, and had great experiences with them, however my 14 has been a huge letdown. Someone definitely dropped the ball on this generation of truck.

 

AMEN. GM guy all my life...I truly wish I'd of bought a Ford this time. But like everyone says at least it LOOKS good. Like that's supposed to make up for it.

DenaliLama Enthusiast

DenaliLama

Posted
Posted

Just picked up '14 Denali today after considering the '14 F-150. I have followed this forum for issues with the new model. I have only put on 150 miles and do not notice any vibrations, nor do I think the lights are poor - I actually think they are better than most. These were the two biggest concerns I after had researching the new models. However, I am not sure I like the 6 speed. I have owned a 5.7L 90's truck and now a '04 Tahoe with the 5.3 and both were 4 speeds. After driving the 6 speed, I am glad I did not wait for the '15 6.2L 8 speed...especially with the GM fuel programming.

f8l vnm Senior Enthusiast

f8l vnm

Posted
Posted

my new 14 slt sierra has already been in service 2 times for a sunroof rattle, I got the truck less then a month ago. . I'm about 1k miles.

Took a 350 mile round trip this weekend with the wife and we were stuck in a lot stop and go traffic on the freeway and the transmission was starting to do what most have experienced. The lazy can't find gears was bad and the clunks here and there were so noticeable she even noticed it.

Another random thing it's starting to do now is sometimes rev up in drive but seems like it's not even in drive when it it's. And then it kicks in a jolts you. I mentioned it to my service guy last time and off course I got the " it's learning " talk. Now I'm fine with that but it just seems like there is more then just computer being messed up. Could it be the transmission is already slipping ? I know crazy right.

Any way my Bluetooth doesn't always sink , and have started to notice a little shimmer around 40 mph , not to mention the noise of air creaking through the closed windows above anything 70mhp (maybe just a aligning of window and strip?) .. So I think a 3 time to service in less then a month will be necessary ..I'll be patient and I'm hopeful these issues will be addressed but I'am a little bummed to say the least.

strike1st Enthusiast

strike1st

Posted
Posted

my new 14 slt sierra has already been in service 2 times for a sunroof rattle, I got the truck less then a month ago. . I'm about 1k miles.

Took a 350 mile round trip this weekend with the wife and we were stuck in a lot stop and go traffic on the freeway and the transmission was starting to do what most have experienced. The lazy can't find gears was bad and the clunks here and there were so noticeable she even noticed it.

Another random thing it's starting to do now is sometimes rev up in drive but seems like it's not even in drive when it it's. And then it kicks in a jolts you. I mentioned it to my service guy last time and off course I got the " it's learning " talk. Now I'm fine with that but it just seems like there is more then just computer being messed up. Could it be the transmission is already slipping ? I know crazy right.

Any way my Bluetooth doesn't always sink , and have started to notice a little shimmer around 40 mph , not to mention the noise of air creaking through the closed windows above anything 70mhp (maybe just a aligning of window and strip?) .. So I think a 3 time to service in less then a month will be necessary ..I'll be patient and I'm hopeful these issues will be addressed but I'am a little bummed to say the least.

 

 

The second day I owned my truck and starter number 3 was being installed. The dealership gave me free and installed the free the matching molded GM mud flaps / guards.

 

At least my dealership is standout even though GM is well...GM.

  • 2 months later...
giantrules Enthusiast

giantrules

Posted
Posted

Well my first issue has surfaced....

 

I was using auto 4x4 after a snow and now it won't disengage...it feels like it is in 4x4 high...service 4x4 warning on my display. Off to the dealership...it sucks because I have to wait for a week to get in and driving around the city in 4x4 sucks.

 

anybody else have this issue?

CaptainCanuck Enthusiast

CaptainCanuck

Posted
Posted

Well my first issue has surfaced....

 

I was using auto 4x4 after a snow and now it won't disengage...it feels like it is in 4x4 high...service 4x4 warning on my display. Off to the dealership...it sucks because I have to wait for a week to get in and driving around the city in 4x4 sucks.

 

anybody else have this issue?

Yes and there is a tsb for it, but no fix yet. In cold weather the TCCM will code in cold weather if left in auto/4x4 and started. Dealer told me to switch to 2 wheel drive before parking it and switch back to auto/4x4 after startup.
jadale2003 New Member

jadale2003

Posted
Posted

I'm having a problem and freaking out!!! I have never bought a new truck, took my time after two years of looking my brother bought a new sierra Texas Z71 4x4, I feel in love with this thing. The search was on! I purchased A 2014 Denali 4x4 with all the bells and whistles in the 5.3 including sunroof and Video pack. Yesterday I got ready to put in power wire for sub amp. I pulled up the carpet edge and found the very bottom floor matting for sound barrier that faces metal floorboard soaking wet. Its rained but it's been over a week now I hope it's not the windshield leaking. Any thoughts to help claim my nerves, can't get to the shop till Monday.

MikeNH Senior Enthusiast

MikeNH

Posted
Posted

Please play nice everyone. That means not calling people names and it also means not antagonizing other members by coming in here to gloat about how problem-free your truck is.

patriot Enthusiast

patriot

Posted
Posted

It's a good idea to give the dealer(s) a chance to correct the issue before slamming them on a public forum.

A carrot works much better than a stick.

mjj Enthusiast

mjj

Posted
Posted

I've had my 2014 Silverado for about a month now. 1100 miles on it and no problems so far. Curious if anyone has found a commonality of where the trucks were assembled and the issues being reported. From my understanding the crew cabs are assembled in Mexico, the regular and double cabs in Fort Wayne, IN and the heavy duty trucks in Flint, MI.

JToups386 Enthusiast

JToups386

Posted
Posted

I picked my truck up the other week after the transmission recall for neutral shift. I noticed a few piculiar things with the navi. The toll road is no longer showing up on my routes. I'll bring this up at the next oil change.

How's the navi system updated? Dealer only or over wireless signal? Any charge for the updates?

 

You should receive a map update solicitation letter from GM. It's an absolute rip off. They want $200 to purchase the 2015 map updates, but were advertising a special deal at $160, as if that's considered a deal. Therefore they apparently expect all of us to pay an extra $160 to $200 per year for annual updates. I wouldn't even consider it. There are not enough road changes each year to warrant this. Personally I won't update mine but maybe every 3 to 5 years. Anything else that's not on the truck NAV system can easily be acquired using a smart phone map function on the rare occasions your intended location doesn't already exist in the GM maps. If GM offered the update at $25 per year, they'd see enough volume to far exceed what they'll earn charging $200 annually. Another example of GM corporate greed and being totally out of touch with reality. Every time I think I can't hate GM more, they find more ways to fuel that fire.

Anyway, you can get the maps updated via a DVD or USB. Here's the link. http://gmnavdisc.navigation.com/en_US/GMNA/USD

grscott Enthusiast

grscott

Posted
Posted

 

You should receive a map update solicitation letter from GM. It's an absolute rip off. They want $200 to purchase the 2015 map updates, but were advertising a special deal at $160, as if that's considered a deal. Therefore they apparently expect all of us to pay an extra $160 to $200 per year for annual updates. I wouldn't even consider it. There are not enough road changes each year to warrant this. Personally I won't update mine but maybe every 3 to 5 years. Anything else that's not on the truck NAV system can easily be acquired using a smart phone map function on the rare occasions your intended location doesn't already exist in the GM maps. If GM offered the update at $25 per year, they'd see enough volume to far exceed what they'll earn charging $200 annually. Another example of GM corporate greed and being totally out of touch with reality. Every time I think I can't hate GM more, they find more ways to fuel that fire.

Anyway, you can get the maps updated via a DVD or USB. Here's the link. http://gmnavdisc.navigation.com/en_US/GMNA/USD

Not only the above, but you will be paying $160 to $200 for a defective data base. The ETAs for much of anything but a short trip to the local grocery store will be way off.

 

I posted the following (in red) way back in the summer, but I seem to be the only one who finds it important, and Chevy doesn't find it important at all, since they informed me they were aware of the problem but didn't have a fix for it and were "closing my case".

 

I have a new 2014 Silverado 1500 with the MyLink navigation system. For years I have used a Garmin GPS and am very familiar with its operation. Is anyone else experiencing gross errors in the time of travel depected by the Chevy navigation system?

 

I have compared times using the Chevy system, Garmin,Google and MapQuest, with consistent route parameters (fastest, use toll roads, use highways....etc), and find that, especially with longer distance routings (50 miles and up), travel times computed by the Chevy system are badly off.

 

For example:

Approx. 60 mile trip, Garmin - 1 hr 5 min, MapQuest - 1 hr 8 min, Google - 1 hr 4 min, Chevy - 1 hr 30 min

Approx. 120 mile trip, Garmin - 2 hr 0 min, MapQuest - 2 hr 2 min, Google - 2 hr 1 min, Chevy - 2 hr 54 min

Approx. 1120 mile trip, Garmin - 13 hr 19 min, MapQuest - 13 hr 44 min, Google - 13 hr 3 min, Chevy - 17 hr 10 min

Anyone else noting these differences?

 

So, $160 to $200 to update a nav data base that can't get right one of the most basic reasons for having a nav system......approximately when one will arrive at the destination?

 

I don't think so, either!

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