issue The Interior "Snap, Crackle, Pop" Thread

Hootbro · January 10, 2014

My truck has now been at the shop for a week. They are trying to find the rattle in the dash. Sounds like it's coming around where the 2 dash pieces meet around the little sensor bulb. Spoke with service today and they now have the dash disassembled and removed for the THIRD time trying to locate it. They feel they may have found it, hopefully they say. They have tried all sorts of foam and rubber shims and are now bringing in some little microphones to try to isolate the rattle. They certainly hear it and agree that something is causing this bad rattle /knock sound. 2 techs and the shop foreman are working on it with no success yet. Disappointed I will now have a truck that has had the dash and interior disassembled 3 times before it even hits 3,000 miles. I think try should just keep it and give me another. Advice anyone?

They are not going to give you a new truck for a dash rattle issue.

Tim99GT · January 10, 2014

My truck has now been at the shop for a week. They are trying to find the rattle in the dash. Sounds like it's coming around where the 2 dash pieces meet around the little sensor bulb. Spoke with service today and they now have the dash disassembled and removed for the THIRD time trying to locate it. They feel they may have found it, hopefully they say. They have tried all sorts of foam and rubber shims and are now bringing in some little microphones to try to isolate the rattle. They certainly hear it and agree that something is causing this bad rattle /knock sound. 2 techs and the shop foreman are working on it with no success yet. Disappointed I will now have a truck that has had the dash and interior disassembled 3 times before it even hits 3,000 miles. I think try should just keep it and give me another. Advice anyone?

Let me know what they find. I have the same damn rattle every now and again. I notice that when it starts happening i can place my hand on the top of the dash and it stops. Seems like its not secure enough in that area or something

BRHockeyfan · January 14, 2014

Well, we are in week 2 of the repair. Spoke to the general manager of the dealership and the service manager. Service manager was not aware of the situation. I am now promised a "speedy resolution" to the problem. They are going to assign it to someone to work on it full time until resolved. They cannot find the loose part that is banging so badly. Disappointed that they can't find the issue after 3 tear downs and over a week in the shop.

20L8TSierra24 · January 14, 2014

I wonder how many clips are broken after 3 times...

MotoMedic · January 14, 2014

Well, we are in week 2 of the repair. Spoke to the general manager of the dealership and the service manager. Service manager was not aware of the situation. I am now promised a "speedy resolution" to the problem. They are going to assign it to someone to work on it full time until resolved. They cannot find the loose part that is banging so badly. Disappointed that they can't find the issue after 3 tear downs and over a week in the shop.

That's crazy. Sorry to hear they can't fix.

BRHockeyfan · January 14, 2014

Ok, here is the latest. They call and say... "Hooray, we found the rattling noise and you'll never guess what it is". It isn't even in the dash. It's a rod holding down the battery that is loose and rubbing against the firewall. My response was... I thought you looked for that sort of issue last Tuesday before going deep into the dash. They said they missed it, sorry.

I assured them I would be looking at and going over the reconstruction of my dash with a very fine tooth comb. I don't want any scratches, scuffs or broke clips or loose stuff. My OCD will be in high gear when I pick it up tomorrow and they know it. Let's hope it's the last time it sees the shop for a while. BTW I told them about the radio knobs not lighting up and they have ordered the part to change. Let's see how that goes!

rudapa · January 14, 2014

I have no squeaks, squawks, or rattles - thank God cause I hate them. I do every now and then experience the windshield hit by a rock sound and I've always wondered because I didn't think there was a rock.

BRHockeyfan · January 15, 2014

Dash re-assembled. Said I can pick up in the am. But, now they are back-peddling on the radio knob illumination issue. Said none of the trucks that they saw light up. If those that have had theirs repaired by the dealer would share their repair paperwork from the dealer so I can show them they have agreed to order a new radio control piece. Black out your private info is cool.

PM me and let me know. Any help is appreciated

I'll let y'all know how the re-assembled dash is tomorrow

arkenzo · January 15, 2014

I get the same sound every once and a while, I believe it's caused by the heat or cold or plastic or metal clips or a combination of all.

20L8TSierra24 · January 15, 2014

Dash re-assembled. Said I can pick up in the am. But, now they are back-peddling on the radio knob illumination issue. Said none of the trucks that they saw light up. If those that have had theirs repaired by the dealer would share their repair paperwork from the dealer so I can show them they have agreed to order a new radio control piece. Black out your private info is cool.

PM me and let me know. Any help is appreciated

I'll let y'all know how the re-assembled dash is tomorrow

Email sent with copy of work order. Glad I can help

brentadams646 · January 15, 2014

Email sent with copy of work order. Glad I can help

Can you message or post this up, I'm taking my truck in for rattling headliner, recall and would love to have this done as well.. THANKS

20L8TSierra24 · January 15, 2014

I'm not going to post it up but pm me your email and I'll send the pic with all the warranty info and parts my dealer ordered to fix it

BRHockeyfan · January 16, 2014

Picked up truck yesterday. Dash rattle gone. Did a good job putting it back together.

Inquired about the radio knob lights repair. Service manager said gm technical support told him to verify in another truck that they should light up. He did and they did not. So he tried to tell me that the radio knobs did not light up. I presented him with the work order that I got from a guy on here. He said he would have to verify that I had the same radio for the one that was repaired. I had a civilize conversation with him, and encouraged him to go find his newest truck on the lot and compare it to that one. He called a few hours later and left a message. He checked one built 12/13 and it did light up. He admitted mine was broke and said many in the lot are defective and is going to order mine control unit and report the issue to gm. At least he admitted the issue and is going to fix mine.

20L8TSierra24 · January 17, 2014

I'm glad that you're getting it fixed!

BRHockeyfan · January 24, 2014

Good news! I got my truck back today and they changed the radio control unit and all the lights work. They admitted the problem after finding a truck that was made in Dec/13 and seeing the lights working. Nice warranty repair. Also, the display for the back-up camera is clearer on this unit than the first. Pleased with the repair and clearer display.