Radio Reception Issues

[glcbn]

The HD will turn back on after the next key cycle.

 

TJay, I saved all my stations after turning HD off, and it's never been on since. Been over a month now since the module update. I keep checking to make sure too. It definitely stays off.

[TJay74]

Then they have changed the programming from what I got in mine. From the factory before all of this escalated it only stayed off until you changed the channel or preset. then when I got mine it stayed off until the key cycle, now it seems they finally got it right with it staying off all of the time.

 

Sad though still, they just need to fix the signal reception and then the HD would be fine.

[2014MallCrawler]

There is a drastic difference between HD radio and standard.. PISSES me off it cuts out that bad. Doesnt cut out like that in our other cars...

[publicalias]

I had a new module installed this week, but the software version did not change. Sierra SLE

 

Software: 23427523

Gracenote: 23427515

 

For those that have had both the module and software updates, what software version do you have installed?

 

 

 

Sent from my Nexus 5 using Tapatalk

[diggman08]

i had the software update, but no module. Its stays HD a little better but still not good.. and when no in HD it sounds like @#@@$, i cant believe how crappy it sounds outside of HD.

 

since the 2015 dont have HD, do they sound like crap all time in FM? or did they beef up the FM reception to sound as good as HD.? which would be better then 2014 setup obviously

[chuckl1218]

I had a new module installed this week, but the software version did not change. Sierra SLE

Software: 23427523

Gracenote: 23427515

For those that have had both the module and software updates, what software version do you have installed?

Sent from my Nexus 5 using Tapatalk

I had HW module replaced and SW updated.

Software: 23443768

Gracenote: 23443783

[glcbn]

How do you find what software version you have?

[publicalias]

How do you find what software version you have?

 

Press Home, Settings, scroll all the way to the bottom, press Software Information.

 

Sent from my Nexus 5 using Tapatalk

[f8l vnm]

Press Home, Settings, scroll all the way to the bottom, press Software Information.

Sent from my Nexus 5 using Tapatalk

Sorry for the noob question but what site is this? I didn't see it on the in star app. Would this be a direct gm site ? Thanks in advance , unfortunately after disabling the hd radio, the standard radio sounds terrible.

[publicalias]

Sorry for the noob question but what site is this? I didn't see it on the in star app. Would this be a direct gm site ? Thanks in advance , unfortunately after disabling the hd radio, the standard radio sounds terrible.

This is on the infotainment system in your truck.

 

Sent from my Nexus 5 using Tapatalk

[glcbn]

I had a new module installed this week, but the software version did not change. Sierra SLE

 

Software: 23427523

Gracenote: 23427515

 

For those that have had both the module and software updates, what software version do you have installed?

 

 

 

Sent from my Nexus 5 using Tapatalk

 

 

I had HW module replaced and SW updated.

Software: 23443768

Gracenote: 23443783

 

Well,I'm guessin' here,but seems there won't be any two the same.

I had both the software and hardware update.

 

Software: 22966611

Gracenote: 23203138

[publicalias]

Step 1 find the end model p/n. No you cannot get these numbers without a proper scan tool.

Hardware Part Numbers requiring Replacement AND Software Update

13588218

13588214

13588217

13588213

13588209

13588218

13588214

13588217

13588213

13588209

13588218

13588214

13588217

13588213

13588209

13590774

13590770

13590773

13590769

13590765

13591778

13591774

13591777

13591677

13591673

13591983

13591979

13591982

13591996

13591992

13592706

13592702

13592705

13592719

13592715

 

Hardware Part Numbers requiring ONLY Software Update

13592795

13592791

13592794

13592808

13592804

23238028

23238026

23238027

23264112

23264111

23264110

23264109

Step 2. "Before updating software, check the tuner build version. The “Audio Soft Version” label should be 000478 or lower. If version 000478 is already installed, DO NOT reprogram. Software corruption can occur."

Fairly straight forward. Don't understand the confusion. No available correlation between build date and p/n. Could be one but not apparent though.

Well, I finally checked the "Audio Soft Version" and found it to be 000478.

 

Based on tbarns's info, "Before updating software, check the tuner build version. The “Audio Soft Version” label should be 000478 or lower." Or do I not need the update, " If version 000478 is already installed, DO NOT reprogram. Software corruption can occur."

 

 

 

Sent from my Nexus 5 using Tapatalk

[diggman08]

and how do you check the audio soft version to check this.

[publicalias]

Press Home/Power/Menu. This takes you to Development Screens. Press Tuner. Press Traceability Info.

 

Sent from my Nexus 5 using Tapatalk

[BRuss0426]

OK finally heard back from the Chief Engineer today. He said they are still working with the infotainment vendor on the algorithm that the radio uses to handle the multipath issues and HD switching. Said they will be calling me on a conference call in the next week or so to go over some things.

 

Good that they are still working on it, frustrating though that after how many years of pre-production and now a year after launch and the vendor still doesn't have the issue sorted out. I told him I still think there is a reception issue (weakness) based on my non-scientific test of seeing how far my truck and my wifes 2011 Lincoln MKX can hold stations. Her car consistently holds the stations 10-15 miles longer than my truck.

 

I guess we will see where this goes from here.

Hi Todd! Did you ever get included on that conference call that? What was the outcome?