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Radio Reception Issues

ace ventura

By ace ventura
in Troubleshooting & Recalls

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chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

I wonder if that means you can get the XM trial for free again..lol

So, this is very interesting Todd...YES!

I checked my XM Radio ID# on channel 0...it has indeed changed, but everything is working...checked my online XM account...still has old Radio ID#...tried to "replace radio" online and got error message that radio is in use by another account...called SiriusXM...agent said that my new Radio ID# is indeed under a trial/demo program and he cannot merge it into my account until after the demo expires August 20, 2015! He advised me to cancel my current account, receive a refund of unused service and call back once the demo expires. WOW!

I cancelled the old account and now we'll see...hmmm

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glcbn Enthusiast

glcbn

Posted
Posted

So, this is very interesting Todd...YES!

I checked my XM Radio ID# on channel 0...it has indeed changed, but everything is working...checked my online XM account...still has old Radio ID#...tried to "replace radio" online and got error message that radio is in use by another account...called SiriusXM...agent said that my new Radio ID# is indeed under a trial/demo program and he cannot merge it into my account until after the demo expires August 20, 2015! He advised me to cancel my current account, receive a refund of unused service and call back once the demo expires. WOW!

I cancelled the old account and now we'll see...hmmm

 

I'm going to have to check mine also. Probably going to deal with the same situation.

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

Finally got the fm module replaced two days ago. Yesterday my xm quit working. Had xm reflash 5 times. So I have been using the HD till it goes back to the dealer again. It holds HD a little better but it still goes in and out sometimes.

You might want to check channel 0 to see if there is a new radio with a new ID. As Tom (tbare54) said, it may have been in demo mode and needs to be merged into your account...

glcbn Enthusiast

glcbn

Posted
Posted

XM's website shows my radio ID did indeed change. On 5/22/2014 I paid for a subscription (old radio). As of today (new radio), it shows that I have a 1 year special offer good until 5/22/2105, and a 1 year plan START date of 5/22/2015!

 

I'm thinking I'm good to go. :)

 

 

 

Crooks Enthusiast

Crooks

Posted
Posted

For all that have there radio replaced and new software. Your xm radio has a new id because it is a different radio, it will work for a day or two and then it will mysteriously quit working. You'll have to call XM and give them the new radio id number and ad it to your account.

 

They will re-provision your radio to your account and it should work just fine.

Where can I find the new radio id number

glcbn Enthusiast

glcbn

Posted
Posted

XM channel 0 shows your number. You would also see it in your online XM account.

  • 3 weeks later...
jeffsig Enthusiast

jeffsig

Posted
Posted

Mine did the same thing, then it reverted to my paid subscription after a couple of days.

glcbn Enthusiast

glcbn

Posted
Posted

Mine did the same thing, then it reverted to my paid subscription after a couple of days.

 

If you are referring to my most recent post, it still shows my account having a promo until 5/22/'15, then my paid subscription taking over from their 'till 5/22/'16. :)

  • 3 weeks later...
TJay74 Senior Enthusiast

TJay74

Posted
Posted

I received an email fro the engineer, he advised me that they are in the final stages of getting this new firmware validated and setup. He said it will take a bit and could be Q2 before it is ready, the flash process has no room for error and if it is interrupted it will corrupt the radio module which will then have to be replaced.

glcbn Enthusiast

glcbn

Posted
Posted

Thanks for the update TJay! :thumbs:

jm77 Enthusiast

jm77

Posted
Posted

I have a 2014 Silverado LTZ with bad HD radio. Have my truck at the dealer for other things and complained about the radio. They said they can't find PI1288a. Is it a TSB? Why wouldn't they be able to find it, looks like others have had success by referencing that number? Can anyone help?

  • 2 weeks later...
TheElementalCashew Enthusiast

TheElementalCashew

Posted
Posted

I took my Silverado I'm for an oil change today, and mentioned to them that I had issues with HD radio reception. Later on, I was handed PI5854C, normal characteristics, HD radio signal cuts in and out skips or drops out (Aug 7, 2014). I told them I thought there was a newer one, but they insisted there wasn't. What do I need to tell them to get the latest update?

My truck is one of the first, 5/13 build. I've had it since 7/13, it has 17,500 miles, and I'm sure that it qualifies for the hardware/software update that was mentioned earlier in the thread.

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