Radio Reception Issues

[Stex]

steig: I know it is a pain but would not do a buy back for FM trouble. They will get it fixed. Until then, XM, smartphone, ipod, cd etc...till fixed. Maybe post 332 can give you the update that appears to have fixed his...I am old school, listen to xm, cds and now slowly moving to downloaded tunes. Seldom listen to FM. Cannot stand the chatter and commercials anymore. Good luck on the fix.

[TJay74]

I refuse to pay for XM, if GM cant fix it properly then they can either buy the truck back or pay for a lifetime XM subscription. In OK under our Lemon laws we don't lose any money on a buy back, GM has to pay you for all accessories added to the vehicle. Part of the main reason GM tries really hard to get the issue resolved. Plus now from what a dealer buddy told me the dealer that processes the buyback is the one stuck with the vehicle, so the dealer is on the hook to try and get the truck fixed and not have to go thru a buy back as well.

[tutiii]

Related to Post 332: will there be an official recall or is it one of those things where u have to take it and then they update the truck.

[dmd277]

Just completed a survey for GM about their service and my truck, I told them that the audio system in the truck and FM reception was a 1 on a scale of 1 to 5 with 5 being the best, I also gave them a long statement about the number of contacts I had with GM and the trips to the dealer. I requested the someone in authority at GM contact me to discuss the problem.

[rocnrol]

It's one of those things where if you go in with the complaint of your screen blacking out, they should do the update. Bad news is my radio was crap again this morning.

[dmd277]

Does anyone know the order code for an 8 track tape deck with the current FM radio, I believe that it would be a perfect match, my 1975 vehicle(first car with FM) had better reception.

[steig]

Just heard from GM today, they are not going to do anything about my FM radio reception issue. They claim it is operating as normal, even though my dealer and a GM factory tech verfiied that there is a issue with the radio.

 

Very bad customer service.

Edited March 21, 2014 by steig

[TJay74]

here is the email I just sent to all of the appropriate GM executive staff, lets see if it helps. I helped one of the CEO's from my company with some issues on his 2012 Cadillac CTS a couple of years ago and was surprised to see that he had someone from GM upper lever management contact him with in 48 business hours and had his issue resolved in less than 2 weeks.

 

Hello all,

I am sorry I had to resort to emailing the executive team of GM but unfortunately going thru your dealers who have to work with GM's regional people and the GM tech people has gotten us no where.

I have a 2014 GMC Sierra that I had a dealer locate and shipped in for me to purchase. I bought this truck new (crew cab, All Terrain package with the 6.2l motor) with a sticker of $53k by using my GM employee discount (me being a former GM employee, my mother retired from GM, my father retired from GM - all of us from the OKC OK plant).

I am deeply rooted in GM and have only owned GM vehicles my entire life. My wife and I sold a 2008 Corvette and a 2010 Sierra crew cab All Terrain to consolidate down vehicles, with that I chose this fully loaded Sierra as my replacement in hopes it would last me for a long time.

Here is where my issue comes in. The radio reception is horrible in this truck. My previous Sierra (the above mentioned one) could make the 90 mile drive to my grand parents home from Norman OK to Cushing OK and would hold the major local radio stations for the entire trip. Never once would I lose a station, have it fade out or drop off.

Since I have been in this truck (12/1/2013) I lose local radio stations in the city of OKC (where most all of them are located at, 50,000w or higher output stations) for no reason. Dealers are blaming it on the HD system, antenna issues, ect ect... but I am losing even non HD stations as well. Stations will cut in and out, the sound will become muted and or distorted and then just as randomly as I starts it will end and the station will come back into reception.

I had the dealer look at it, they checked the obvious (antenna and connections) and said it is fine. There are well over 50 owners on a GM web board all complaining of this issue and all of us getting no where with GM. Dealer Techs, GM Techs and service advisors are saying the issue is there, but GM says this is normal and is doing nothing. Dealer is telling some of us that GM has not heard of this issue, but we all know that is not truthful. The company GM sourced the infotainment from even knows about the issue and wants to get it resolved but cant get GM on board to assist in finding a solution for this issue.

Please tell me this is not how GM is running it's business model these days??? With GM being in the news right now over recall issues GM needs to take issues like this seriously and find a fix and make it right for the consumer. Not all of us get a vehicle given to us as GM upper level management is given, so it is hard for me to take a $53k truck and just toss it aside because of quality control issues that GM refuses to look into and or find a resolution to fix it correctly.

Can someone please looks into this and get back in touch with me? As much as I love the truck, the radio reception is horrid to the point of making me want to start the lemon law process on this truck. There is no reason I should have to head down that road if we can just get GM on board to acknowledge there is a issue and find a fix for it.

Just for reference here is the web blog, GM has some CSR reps on this board so I am sure you should be able to get the login for the GM account to read the posts.

http://www.gm-trucks.com/forums/topic/156620-radio-reception-issues/

I want to end this in saying I really do want to have faith in GM doing right on this issue, so is anyone with GM willing to step up to the plate and prove me right?

[TJay74]

Looks like out of the 6 email addresses I used, only 3 kicked back. Seems I was able to email the CEO Mary Barra, Chuck Stevens, and Alan Batey. Hopefully this will go somewhere and help.

[steig]

Looks like out of the 6 email addresses I used, only 3 kicked back. Seems I was able to email the CEO Mary Barra, Chuck Stevens, and Alan Batey. Hopefully this will go somewhere and help.

Where did you find the email addresses of GM execs ?

[Bandit82ta]

I'm hoping you get a response to that email. I had my truck brought in as well and have had it for a week today. I love the truck other than the radio reception and hoping for a tad better mpg after break in. This radio is worse than any car I've owned or ridden in. The signal drops in town or outside and as stated by others go in and out in a 5 ft distance with no terrain, elevation or building change.

 

I'll be keeping an eye here and talking with service dept. soon.

[TJay74]

Ok, good news.

 

I was contacted by someone from upper level GM today that is in a position to assist with this concern. From my conversation with this person I am certain there is a fix ready to resolve the issue. We are going to try and get my truck into the dealer in the next week or so and check a couple of things. From there the GM tech people, the dealership and the person that contacted me are going to try and get the radio reception fixed.

 

I will keep you all updated as we go along this process, let me see where it goes and if it fixes the issue before anyone else contacts GM. The impression I got is this is a early build issue with the trucks, mine was made 11/2013. Once I know for sure it is fixed I will share the details with everyone to take to their dealer to try and get their systems fixed as well.

[TJay74]

Where did you find the email addresses of GM execs ?

 

Who the execs are is public knowledge, I knew the email format since myself, my mother and my father all worked for GM.

[steig]

 

Who the execs are is public knowledge, I knew the email format since myself, my mother and my father all worked for GM.

I can find the execs, but not their email.

[TJay74]

The email addresses are not public knowledge. I already knew the format so I just added in the people and went from there.