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Radio Reception Issues

ace ventura

By ace ventura
in Troubleshooting & Recalls

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stevev Enthusiast

stevev

Posted
Posted (edited)

^when you say new radio module, are you talking the HMI module behind the glove box?

 

I hope not the HMI module since some of us already swapped HMI modules for the navigation add-on and don't want to mess that up...

Edited by stevev
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TJay74
TJay74

*** UPDATE ***   Back from the dealer, engineers did as I thought and had a flashed module with them. Just had to wait on it to be installed and paired to my VIN and we were off on the road test.  

TJay74
TJay74

Ok, just got off of the phone with the Chief Engineer and 2 infotainment engineers. GM is waiting on the infotainment vendor to finish their side of the update, they have to tes the update out and are

bladz1454
bladz1454

NEW 2014 GMC Sierra has HORRIBLE Radio/HD Radio reception. There was a pretty long post about this before with a good amount of people on it. I've concluded they are pushing XM so hard that they mad

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TJay74 Senior Enthusiast

TJay74

Posted
Posted

I don't know, they just said radio module so I am not sure what all is tied in with that module.

WLC Enthusiast

WLC

Posted
Posted

Alright guys, play nice.

 

I got an email the other day and a call from GM today. The new radio module is headed to my dealership and should be there today or tomorrow morning. Now the only bad thing is I am out of town until after the new year so I wont be around to have the new module installed or to test it out so that I can let GM know if it is working or not. Even if I could get in tomorrow it wont give me enough time to check the new programming and validate if the multi-pathing issue has been resolved or not.

 

GM knows at this point from me that this needs to be the correct and proper fix. I now have 2 years of my time invested in it and while I can appreciate that there may be some hurdles to jump thru since they are at the mercy of the supplier I really think they (GM) should have lit a fire under the suppliers butt to get this fixed long ago. I advised the GM executive board today that if the fix does not work that GM can have my truck back via buyback and I will order a 2016 truck and then they will have their very own test truck here in Oklahoma to continue to use at their mercy.

 

This wouldn't be so bad if the manufactures didn't wrap everything into one item, now you can even swap the radio out to fix the issue via aftermarket. The truck has been awesome other than this nagging issue which is even more sad in my eyes.

What will the rest of us get if the fix doesn't work. We have sub par radios for two plus years and candles for headlights. Hoping for the best.
Jesse Davidson Enthusiast

Jesse Davidson

Posted
Posted

Maybe if GM spent a little less money on advertising, they could actually make a good vehicle again... seeing all of their commercials about how they are the best rated truck drive me insane. Fix my mother F*cking truck, then maybe I'll give them some credit

edktm Enthusiast

edktm

Posted
Posted

What will the rest of us get if the fix doesn't work. We have sub par radios for two plus years and candles for headlights. Hoping for the best.

 

 

I finally brought the truck in for the other recalls, They totally blew me off on the radio, stating this was normal...

 

Not good...

  • Like 1
WLC Enthusiast

WLC

Posted
Posted

My 1993 F-150 must be abnormal. It will bring in stations much better than the 2014's. Remember GMC's are professional grade! Go Bengals! Another GMC commercial. Engineered by GMC! Where did they go to school?Oh well. Upgrade is comming. Yea!

glcbn Enthusiast

glcbn

Posted
Posted (edited)

 

 

I finally brought the truck in for the other recalls, They totally blew me off on the radio, stating this was normal...

 

Not good...

 

Is yours a '14? You know (and they should know) there is a hardware/software fix. It seems it's a toss up though whether it makes a difference. Definitely made a positive difference on mine.

 

If nothing else, get customer service to help with this.

Edited by glc
chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

My 1993 F-150 must be abnormal. It will bring in stations much better than the 2014's. Remember GMC's are professional grade! Go Bengals! Another GMC commercial. Engineered by GMC! Where did they go to school?Oh well. Upgrade is comming. Yea!

My 2011 Silverado had much better reception than my 2014...the 2011 was NOT HD, but received better.

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

Is yours a '14? You know (and they should know) there is a hardware/software fix. It seems it's a toss up though whether it makes a difference. Definitely made a positive difference on mine.

 

If nothing else, get customer service to help with this.

There is a TSB listed in Sandys Blog that says the dealers are supposed to say that HD radios fade in and out as normal operation. What helped me is that I printed off a copy of the update TJAY posted. My dealer service manager attached it to my work order and the tech referred to it when he called the TAC...I don't think either of them would have known about it...my service manager also couldn't explain why the same stations that I received just fine in my 2011, kept fading on the Bose radio in my 2014...they are now much better after the updated hardware and software.

  • Like 1
Green 1364 Enthusiast

Green 1364

Posted
Posted

What type of hardware update did you get? Had mine in 4 times they never did a hardware update just software.

 

Thank you

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

What type of hardware update did you get? Had mine in 4 times they never did a hardware update just software.

 

Thank you

The dealer replaced my radio module and updated the software. According to the TSB, depending upon VIN and part numbers installed, some required hardware and software updates, while others were just software. Mine is an early build and required both. Still not perfect, but much better.

glcbn Enthusiast

glcbn

Posted
Posted

What type of hardware update did you get? Had mine in 4 times they never did a hardware update just software.

 

Thank you

 

 

The dealer replaced my radio module and updated the software. According to the TSB, depending upon VIN and part numbers installed, some required hardware and software updates, while others were just software. Mine is an early build and required both. Still not perfect, but much better.

 

I don't remember for sure, but fairly certain the pre '14 builds need the hardware and software, and '14 builds just the software.

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

I don't remember for sure, but fairly certain the pre '14 builds need the hardware and software, and '14 builds just the software.

 

My service manager said that it just depends on RPO and module par number because they used different runs between MX and Ft. Wayne, but that is a fair rule of thumb.

  • Like 1
WLC Enthusiast

WLC

Posted
Posted

We will waiting on a report from TJay74 and the info needed to get our reception problems fixed. Hope it is better than the headlight fix. Already spent a ton of $$$$ to get a truck safe to drive at night in the rain x2!

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