Radio Reception Issues

[Aznative]

Thanks for the great effort and timely updates.

 

Hopefully the fix will make it out her to Arizona and not by covered wagon in the next couple weeks

 

Everyone is talking about the FM signal which I have the same problems but I also have problems with several of our strong AM stations doing the same thing until I turn off the (HD signal) option on the touch screen, hoping the fix if it keeps the darn (HD signal) from coming back on each time you change channels will take care of the AM part also?

[TJay74]

From what the programming in my truck is doing now, once the HD is turned off it stays off.

[hillrider]

Had the truck in for the neutral shift issue and had a line placed on the ticket for radio reception. Dealer couldn't replicate problem (the're on a hill). Waiting for radio update.

[14SLTZ71]

Ok the chief engineer emailed me back this morning. They are finishing up the last part of the validation process. He said they are trying to have the update ready at the beginning of August.

Any new info?

[tbarn]

New software available as of July 25 for reception problem.

[chevy2tuff2006]

Can someone post a tsb number I think it is happening to me in a 6/14 build truck also. Also heard static through the radio upon opening the door is something wrong?

[jeffsig]

New software available as of July 25 for reception problem.

Can you post TSB. I have been waiting for this fix.

[dmd277]

GM is working with my dealer to schedule FM radio reception improvement. It should be this week, I will post info and results as soon as I get the truck back.

[chuckl1218]

GM is working with my dealer to schedule FM radio reception improvement. It should be this week, I will post info and results as soon as I get the truck back.

What steps did you take to get the ball rolling? Did you contact dealer and then GM? My dealer already knows about my FM reception issue, but I have not taken it further awaiting this fix. Thanks

[dmd277]

I contacted GM back in the winter, they will give you a person that will listen to your concerns and give you a 12 digit number that you will use to stay in contact. The person helping me was very nice and I believe she cared about my problem. Then she is in contact with the service manager at the dealer and the staff in technical support. She is going to contact me on Tuesday and I will post all of the details on this site when I have more info. The good news is a last there is a fix coming.

[tbarn]

Radio software fix is not a TSB but similar. PI1288. Don't get your hopes up too high. This will probably fix some radios but not others. After all, it's just software.

[TJay74]

Radio software fix is not a TSB but similar. PI1288. Don't get your hopes up too high. This will probably fix some radios but not others. After all, it's just software.

 

 

This is not correct, on the early builds it is a hardware replacement and then a software update. on the later builds it will be a software update only. If the truck was built before 12/2013 it will require the new radio module.

[tbarn]

TJay74, you may well be correct. But PI 1288 is a software only repair. It is the only officially released fix to date. If more is needed, hopefully it will come.

[TJay74]

I know for sure I am correct (not trying to come off cocky, that info is straight from the engineers) as the pre 12/2013 modules are not able to be flashed and have to be changed out then the new module flashed.

 

That was the first part of my trucks trouble shooting, replace my radio module and then flashed it before they went on to correct the programming for the multi path issue.

[glcbn]

Hoping this becomes a recall. Just talked to service manager and mentioned the PI 1288. He said if it's not a recall,a service tech needs to "duplicate" the problem. I didn't want to argue that this was a specific fix for the radio reception.

 

Oh, and he mentioned that I'm the first to bring the bad radio reception issue to his attention. Unbelievable to say the least!