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Radio Reception Issues

ace ventura

By ace ventura
in Troubleshooting & Recalls

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Aznative Enthusiast

Aznative

Posted
Posted

Thanks for the great effort and timely updates.

 

Hopefully the fix will make it out her to Arizona and not by covered wagon in the next couple weeks

 

Everyone is talking about the FM signal which I have the same problems but I also have problems with several of our strong AM stations doing the same thing until I turn off the (HD signal) option on the touch screen, hoping the fix if it keeps the darn (HD signal) from coming back on each time you change channels will take care of the AM part also?

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TJay74 Senior Enthusiast

TJay74

Posted
Posted

From what the programming in my truck is doing now, once the HD is turned off it stays off.

hillrider Enthusiast

hillrider

Posted
Posted

Had the truck in for the neutral shift issue and had a line placed on the ticket for radio reception. Dealer couldn't replicate problem (the're on a hill). Waiting for radio update.

14SLTZ71 Enthusiast

14SLTZ71

Posted
Posted

Ok the chief engineer emailed me back this morning. They are finishing up the last part of the validation process. He said they are trying to have the update ready at the beginning of August.

Any new info?

tbarn Senior Enthusiast

tbarn

Posted
Posted

New software available as of July 25 for reception problem.

chevy2tuff2006 Enthusiast

chevy2tuff2006

Posted
Posted

Can someone post a tsb number I think it is happening to me in a 6/14 build truck also. Also heard static through the radio upon opening the door is something wrong?

jeffsig Enthusiast

jeffsig

Posted
Posted

New software available as of July 25 for reception problem.

Can you post TSB. I have been waiting for this fix.

dmd277 Enthusiast

dmd277

Posted
Posted

GM is working with my dealer to schedule FM radio reception improvement. It should be this week, I will post info and results as soon as I get the truck back.

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

GM is working with my dealer to schedule FM radio reception improvement. It should be this week, I will post info and results as soon as I get the truck back.

What steps did you take to get the ball rolling? Did you contact dealer and then GM? My dealer already knows about my FM reception issue, but I have not taken it further awaiting this fix. Thanks

dmd277 Enthusiast

dmd277

Posted
Posted

I contacted GM back in the winter, they will give you a person that will listen to your concerns and give you a 12 digit number that you will use to stay in contact. The person helping me was very nice and I believe she cared about my problem. Then she is in contact with the service manager at the dealer and the staff in technical support. She is going to contact me on Tuesday and I will post all of the details on this site when I have more info. The good news is a last there is a fix coming.

tbarn Senior Enthusiast

tbarn

Posted
Posted

Radio software fix is not a TSB but similar. PI1288. Don't get your hopes up too high. This will probably fix some radios but not others. After all, it's just software.

TJay74 Senior Enthusiast

TJay74

Posted
Posted

Radio software fix is not a TSB but similar. PI1288. Don't get your hopes up too high. This will probably fix some radios but not others. After all, it's just software.

 

 

This is not correct, on the early builds it is a hardware replacement and then a software update. on the later builds it will be a software update only. If the truck was built before 12/2013 it will require the new radio module.

tbarn Senior Enthusiast

tbarn

Posted
Posted

TJay74, you may well be correct. But PI 1288 is a software only repair. It is the only officially released fix to date. If more is needed, hopefully it will come. :D

TJay74 Senior Enthusiast

TJay74

Posted
Posted

I know for sure I am correct (not trying to come off cocky, that info is straight from the engineers) as the pre 12/2013 modules are not able to be flashed and have to be changed out then the new module flashed.

 

That was the first part of my trucks trouble shooting, replace my radio module and then flashed it before they went on to correct the programming for the multi path issue.

glcbn Enthusiast

glcbn

Posted
Posted

Hoping this becomes a recall. Just talked to service manager and mentioned the PI 1288. He said if it's not a recall,a service tech needs to "duplicate" the problem. I didn't want to argue that this was a specific fix for the radio reception.

 

Oh, and he mentioned that I'm the first to bring the bad radio reception issue to his attention. :noway: Unbelievable to say the least!

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