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Radio Reception Issues

ace ventura

By ace ventura
in Troubleshooting & Recalls

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glcbn Enthusiast

glcbn

Posted
Posted

Well, that's 0 for 2 so far. Not enough to gauge anything by for sure. But it seems to jive with what TJay was stating. The module needs replaced on pre '14 build trucks. So why is this PI a software deal only! :shakehead:

 

Hopefully from the engineers to the dealers, some info has been miscommunicated. Until this one becomes more definitive, I'm sitting this one out.

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14SLTZ71 Enthusiast

14SLTZ71

Posted
Posted

Other than the navigation which I love the radio is a piece of crap anyway. It's very slow, you have to turn up the volume 1/3 of the way to even hear it and I've got the Bose system. My wife has the non-Bose system in her Traverse and it sounds better then mine.

The radio reception is just par for the course. I don't think a software update is going to give you better reception.

dmd277 Enthusiast

dmd277

Posted
Posted

Talked with GM rep today, they are going to consult with their engineers and get back in touch with me.

hillrider Enthusiast

hillrider

Posted
Posted

Had PI 1288 applied to the truck today.

Number of folders went from 5 to 3.

Skipping during poor HD reception eliminated.

Overall reception still bad. (uchanged)

I had been running with HD turned off and the reception was not good even then.

No change in overall quality.

Sorry guys

 

 

My bad - - number of folders (dots) is now down to two (2)

Fishingbear Enthusiast

Fishingbear

Posted
Posted

I believe this problem is only affecting the sierras and silverados. I took mine into the dealer for the radio problem and they gave me a Buick Enclave as a loaner. I had it over the weekend and went 150 miles one way out of town an it held the HD signal the whole time. I couldn't get more than 40 miles outside of town in my truck before it drops the HD signal and then goes to a very static filled analog signal. When I got my truck back the service manager said they couldn't find any problems with the radio or antenna. Apparently they disconnected and reconnected the components. I can now get 45 miles outside of town before I drop the HD signal. I hope they come up with a fix soon because I am not renewing my XM when my free trial expires.

glcbn Enthusiast

glcbn

Posted
Posted

 

I hope they come up with a fix soon because I am not renewing my XM when my free trial expires.

 

My XM reception has been fine from day 1. It's the rest of the radio that is crap.

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

I believe this problem is only affecting the sierras and silverados...

 

I rented a Buick Verano and everything worked flawlessly. Was very impressed with the radio. Drove over 300 miles and no issues with reception.

ace ventura Enthusiast

ace ventura

Posted
  • Author
Posted

This blows that the fix is not working. I'm sure a lot of us were hoping this would work and checking this thread a lot.

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

Hopefully dmd277 or hillrider will hear from Dealer after they contact the engineers. Since the TSB does not seem to cover early build radios (like I have), I am concerned about the bureaucracy requred to get it fixed since the engineers know there is a module replacement required for early builds, but this is not stated in the TSB. Is GM going to require all of us to write letters to get this resolved? I sure hope not.

14SLTZ71 Enthusiast

14SLTZ71

Posted
Posted

This blows that the fix is not working. I'm sure a lot of us were hoping this would work and checking this thread a lot.

Yes, it does.

steig Enthusiast

steig

Posted
Posted

This blows that the fix is not working. I'm sure a lot of us were hoping this would work and checking this thread a lot.

I agree

dmd277 Enthusiast

dmd277

Posted
Posted

Just received a call from GM. The person that had been so helpful to try to fix the radio issue(since January) is no longer handling my concern. Nothing against the new person but I believe that I am back to square one. The new person had no knowledge of my concern other then it was a radio issue. I have lost all hope of having the radio reception repaired.

BRuss0426 Enthusiast

BRuss0426

Posted
Posted

Ive been following this thread for a couple months now. What happened to all the progress that TJay74 was making with the engineers? Hopefully he can provide an update for us. Been a while since hes posted on this

glcbn Enthusiast

glcbn

Posted
Posted

Progress of TJay's efforts are in this thread. Have you read all the posts??

GM issued a service bulletin back on July 25th. It is PI 1288. It's a software update. Trouble is, seems it needed to be both a software and a mechanical update,as TJay posted that pre 2014 builds need the radio module replaced first,then the software update applied.

 

Those that have had the software update done,did NOT see any reception improvement. Hope GM gets this thing gets ironed out,and the proper procedure put into a new bulletin.

BRuss0426 Enthusiast

BRuss0426

Posted
Posted

Sorry, I should have been more clear in my previous post. I was wondering if TJay had sent an email back the engineers he has been working with to see when the mechanical update would be available, after it was noticed that the update was software only. I really hope he's able to help out those of us with a 2013 build date. Anyone with a 2014 build date had the software update done? Results?

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