Shake or Vibration Issues

[Fishingbear]

GM is offering me a new 2015 LTZ with 500 miles to replace my vibrating 2014 LT with 8000. My payment will stay the same.

 

Also, the new one does not have a bad vibration at this time. Should I agree to the trade?

 

GM made the same offer to me and I took it. I had over 14,000 miles on my 2014 and they could not fix the vibration. I had multiple tires, road force balances, new drive shaft replacement, and "tweaks" to my ring gear by a field service engineer (FSE) and none of it fixed the vibration. I had 5 trips to the dealer and a total of 25 days out of service before I filed a defect notice (lemon law) with the state of Florida and GM. GM didn't even attempt the final repair because they already knew they couldn't fix my truck. Since GM didn't want to have a lemon on the title they offered me full MSRP trade value on my 2014 plus additional money to cover the dealer fee, window tint, bed liner, title fees, and license plate fees. Initially they tried to get me to pay $4500 for "usage" based on the miles I had driven. I told them that $4500 was unacceptable based on all the trouble they put me through and that I was refusing their offer and pressing on with the lemon law process. They then waived the usage fee if I would agree to "trade assist" in lieu of the lemon law. I had to pay $300 out of pocket because the 2015 MSRP was $800 more (minus $500 for the tint and bedliner). I also got a new loan with another bank at a lower APR because the interest rates were better than when I purchased my 2014. The entire process took over 90 days after I filed the defect notice so you will need to be patient. Good luck! Two weeks after I got my 2015 I noticed my 2014 on their used lot as "certified pre-owned."

[14SLTZ71]

GM is offering me a new 2015 LTZ with 500 miles to replace my vibrating 2014 LT with 8000. My payment will stay the same.

 

Also, the new one does not have a bad vibration at this time. Should I agree to the trade?

what do you mean when you say "does not have a bad vibration"? Does it have a vibration or not? Or are they "good vibrations"? Lol

Edited March 19, 2015 by 14LTZZ71

[PMurray]

Wouldn't 5 thou be .005"?

[yojo]

It's so sad to see more and more trucks being added to the list

 

Just think of the people who have not taken the time to search this issue

out, like I did until the service manager stated " Don't believe everything you read

on the internet " I was a member here long before this issue came up on the '14

Silverado. and the best information I received was from this very site !

 

I strongly can not stress how very important it is to have a semi calm attitude with

your dealer, it was his persistence with GM that kept my name on the top of GM's

list and my nice but constant calling GM customer service to make them aware I was

in no way accept anything less then what was fair, my case took a bit longer because

of the items I added, and I gave GM six weeks to produce a truck that did not vibrate

or delay on the up shifts or have excessive injector noise.

 

It was a sad day for me when I finally realized that GM had no interest in keeping

me a GM customer. and I've moved on and I'm glad that I've been able to help

quite a few people with this issue.

 

This vibration issue is snow balling at a very extreme rate, and I see nothing good

coming from it until GM acknowledges their engineering mistake and takes care of

it's customers in the same good faith that people purchased the trucks to begin with.

 

All in all, ' What goes around will come around ' it's just a matter of time !

I was told by my "service manager" and 2 others from GM assistance not to believe what I read online,I replied to all of them by stating..You should be glad there wasn't a internet between 1980 and 1986 because with the crap that GM built back then there wouldn't be a GM today. I know because I was able to make a pretty nice living off of repairing them!

[Blacksilver14]

I have the same problem i took my truck back to the Dealer they lent me another truck for two days, i didn't feel Any issues with this truck. First they change the front tire. After a week the vibration continued can't even tell where was coming from... Steering wheel, tires, gas pedal etc... I called my service advisor again they lent a diferent truck and felt the same issue. After a week i was informed my truck was ready and the procedure was to replace the Four tires. I told my service advisor about the vibration on the loaner he told me the issue was the quality of the tires. Again after a month the vibration is back!!!! Planning to take my truck back soon

[pm26]

Maybe this will help:

 

 

 

https://rockwellautomation.custhelp.com/ci/fattach/get/11741/1193838370/redirect/1

[southern_sierra]

I was told by my "service manager" and 2 others from GM assistance not to believe what I read online,I replied to all of them by stating..You should be glad there wasn't a internet between 1980 and 1986 because with the crap that GM built back then there wouldn't be a GM today. I know because I was able to make a pretty nice living off of repairing them!

Wonder how the service manger and gm assistance would feel if they had spent $50,000 on a new truck. Would they just set back and enjoy the vibrations.

[Wrench589]

Wouldn't 5 thou be .005"?

Yes, "5 thou" is 0.005". While we're talking about it, I will add that you may also hear the term "mil". 1 mil is 1 thousandth of an inch, or 0.001". Don't confuse it with millimetres! A mil is NOT short for millimetre. (Mil is often used for film thickness, such as sheet plastic for example).

[Wrench589]

All in all, ' What goes around will come around ' it's just a matter of time !"

 

Very true statement. In fact, it already happened with GM. The consumer already spoke, and GM was out of business. Except, the government intervened in the evolutionary process of the free market, and propped GM back up. In some ways, I think us consumers would have been better served had the fed let GM go tits up, then all the GM senior management would have been canned, and after the receivers finished a better business would have emerged that likely would "get it". As it went, GM basically learned that no matter how crappy a job they do, no matter how poorly they treat their customers, they will prosper. It's like dealing with a spoiled child...if there are no consequences for their bad behaviour, how will they ever learn to behave properly?

 

And yes, I got the same crap at my dealership about not believing what you read on line. I actually could see fear in their eyes, to tell you the truth. The know the power of the internet, and how it can and will expose them for what they are. They are trying to hold on to their traditional techniques of denial (we've never heard of this problem before), but with owners able to easily and instantaneously connect online, those days are numbered. The more we put every move they make, every word they say, under the microscope and online, they more truthful they will learn to be and more importantly, their behaviour will begin to serve us, instead of the other way around as it is right now.

 

Let me tell you about an encounter with a retired GM regional service manager at a wedding, about 20 years ago. After chatting about cars for an hour or so over dinner, he finally said something like "you know, after years of doing this job, I finally came to the conclusion that there really are no problem cars, just problem customers!" This would have been through the 80's, when GM sent junk out the door. Imagine that was the attitude of senior GM management. Imagine how much of that same attitude lingers on inside the corporate hallways of big blue. Imagine how much of that attitude is woven into every TSB and GM "corporate standard" to this day. Bad habits are hard to break, especially when there are no consequences.

 

After the bailout, I swore I would never buy another GM product as long as I lived. I broke that promise when we bought this Denali, so I own this mistake. I knew better and I will have to live with that. But let's all hope test what goes around does in fact come around a second time!

 

In the meantime, let's keep the fires burning on what's going on with this platform. The more informed every owner is, the better he or she can deal with their vehicle and their dealership.

Edited March 20, 2015 by Wrench589

[Moxie326]

My 2014 gmc all terrain had a constant vibration but got worse after 20 min on turnpike,,could it be tires , transmission, torque converter. ??

[tlevine99]

2014 Rocky ridge vibraton / shaking . Gm saying. That I have to pay for the lift kit to be taken off so they can fix the problem . Rocky ridge saying its Chevys problem. Never by Chevy and or Rocky Ridge . Continuing to follow this complant to the end .

2014 Rocky ridge vibraton / shaking . Gm saying. That I have to pay for the lift kit to be taken off so they can fix the problem . Rocky ridge saying its Chevys problem. Never by Chevy and or Rocky Ridge . Continuing to follow this complant to the end .

[Moxie326]

Vibration is one of the new features that GM has introduced in the 2014 gmc line.

[Moxie326]

Only way to fix the vibration issues is to trade your truck .

[Wrench589]

I know I've brought this up before, but do any of you notice any difference in the vibration intensity between 2wd and 4wd auto? On our Denali, there is a distinct difference. In 2wd, there basically is no vibration. In 4wd auto, very noticeable vibration felt in the steering.

[tlevine99]

I would do it if your truck is like mine it's unbearable to drugs God for bid you put a trailer on it

Edited March 21, 2015 by tlevine99