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Radio Reception Issues

ace ventura

By ace ventura
in Troubleshooting & Recalls

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Algonkin Enthusiast

Algonkin

Posted
Posted (edited)

Well, I finally convinced my dealer to replace the radio...which they did and I have noticed a significant difference in the reception. They told me that they had an update on the model and that there was a bulletin out regarding this issue. I asked to see the bulletin but they didn't want to disclose it.

 

Anyway, I'm very satisfied now.

Edited by Algonkin
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TJay74
TJay74

*** UPDATE ***   Back from the dealer, engineers did as I thought and had a flashed module with them. Just had to wait on it to be installed and paired to my VIN and we were off on the road test.  

TJay74
TJay74

Ok, just got off of the phone with the Chief Engineer and 2 infotainment engineers. GM is waiting on the infotainment vendor to finish their side of the update, they have to tes the update out and are

bladz1454
bladz1454

NEW 2014 GMC Sierra has HORRIBLE Radio/HD Radio reception. There was a pretty long post about this before with a good amount of people on it. I've concluded they are pushing XM so hard that they mad

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TJay74 Senior Enthusiast

TJay74

Posted
Posted

Didn't want to disclose it, BS. I would speak with the service manager and ask him for the info. It is your vehicle and if asked they need to provide the service info to you. I would remind them if they don't want to share the info with you then when your GM survey comes in the mail you will make sure to mark the survey accordingly.

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glcbn Enthusiast

glcbn

Posted
Posted

I mentioned in an early November post that my reception hadn't changed after the hardware/software update. Well, for the heck of it, I enabled HD a few days ago, and surprisingly it is actually pretty good. Good enough that I'm leaving it enabled.

 

Maybe after the update, I already had a mindset that it was going to suck as usual. Well, I was wrong. Nice that there was something positive with the update.

TJay74 Senior Enthusiast

TJay74

Posted
Posted

I am still hopeful from the email I got from the Chief Engineer that another software update will come out that will fix the system fully. I have made some suggestions as well as to how the operation of the infotainment system works along with the HVAC and seats operate while under remote start.

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

Still bugs me that the darn radio won't consistently turn off either (in addition to reception as good as other GM vehicles I've rented). Sometimes it is on the clock screen when Imstart the truck, but mostly it is on the radio muted. It is just an irritant, but I can't understand why they put a radio in these trucks that isn't close to normal operation in any normal vehicle. Oh well....

pappas pit Enthusiast

pappas pit

Posted
Posted

I am still hopeful from the email I got from the Chief Engineer that another software update will come out that will fix the system fully. I have made some suggestions as well as to how the operation of the infotainment system works along with the HVAC and seats operate while under remote start.

any idea on a time frame for this fix. The radio is truly my only complaint about my truck. Well that and the poor service at the dealer.

TJay74 Senior Enthusiast

TJay74

Posted
Posted

Nope, last email was 11/14/2014 from him. Plan is to touch base with him again after the new year.

glcbn Enthusiast

glcbn

Posted
Posted

I am still hopeful from the email I got from the Chief Engineer that another software update will come out that will fix the system fully. I have made some suggestions as well as to how the operation of the infotainment system works along with the HVAC and seats operate while under remote start.

 

 

.........and much appreciation to you TJay! :thumbs: Without your input, I doubt any of this would have happened!

Crooks Enthusiast

Crooks

Posted
Posted

Finally got the fm module replaced two days ago. Yesterday my xm quit working. Had xm reflash 5 times. So I have been using the HD till it goes back to the dealer again. It holds HD a little better but it still goes in and out sometimes.

Algonkin Enthusiast

Algonkin

Posted
Posted

I mentioned in an early November post that my reception hadn't changed after the hardware/software update. Well, for the heck of it, I enabled HD a few days ago, and surprisingly it is actually pretty good. Good enough that I'm leaving it enabled.

 

Maybe after the update, I already had a mindset that it was going to suck as usual. Well, I was wrong. Nice that there was something positive with the update.

 

How did you switch to HD? I looked in the manual and it doesn't say much on it. Is this done on voice command only?

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

Enable auto switching in the radio settings and then when searching for stations it will pick up HD stations in addition to normal stations.

tbare54 Enthusiast

tbare54

Posted
Posted (edited)

For all that have there radio replaced and new software. Your xm radio has a new id because it is a different radio, it will work for a day or two and then it will mysteriously quit working. You'll have to call XM and give them the new radio id number and ad it to your account.

 

They will re-provision your radio to your account and it should work just fine.

Edited by tbare54
TJay74 Senior Enthusiast

TJay74

Posted
Posted

I wonder if that means you can get the XM trial for free again..lol

glcbn Enthusiast

glcbn

Posted
Posted

For all that have there radio replaced and new software. Your xm radio has a new id because it is a different radio, it will work for a day or two and then it will mysteriously quit working. You'll have to call XM and give them the new radio id number and ad it to your account.

 

They will re-provision your radio to your account and it should work just fine.

 

Hmmm! I didn't have to do anything.

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