Shake or Vibration Issues

Anon2015 · November 23, 2014

"We're very sorry for the multiple issues you've encountered with your 14 crew cab. Please feel free to send us a PM or an email to[email protected] if you'd like for us to look into these further for you. We're happy to assist any way we can."

Eddie A --- and just what authority do you (or your cubical mates) have to address this problem, swap the truck, refund the customer, compensate the customer, etc.? Answer - none. All you can do is delay, defer, redirect, and waste time.

td33 · November 23, 2014

So I finally get my truck back today after being at dealer for 6 days. First of all I have to say the service manager was very professional and understanding about my concerns. We test drove truck and he agreed there was a vibration, most noticeable 65-75 mph. The first thing they did was road force balance the tires, he test drove it and the vibration was still there but not as noticeable. The GM rep then had them check the ring and pinion which was within tolerance. Upon further inspection they found excessive play in my passenger rear shock, GM rep told them replace all four shocks. They replaced the front shocks and truck was pulling to the right, had an alignment done fixed issue. This is making sense since I felt the vibration more sitting in the passenger seat on the test drive.

When I picked up truck service manager asked if I had my tires balanced before, I told him yes that I was trying to rule out a balance issue. He told me they didn't do a very good job they were all off. The place I brought it to didn't do a road force balance they told me that is only needed for older vehicles with worn out suspension systems, not going there again. My vibration is now gone I do not feel it in the seat anymore, my wife doesn't feel it either sitting on passenger side. What I will say is the goodyear SRA tires are junk and can't wait to get some new rubber on there along with Bilsteen shocks. I'm extremely relieved to have had this fixed, and really feel bad for the ones who haven't been so lucky. Good luck to everyone!!

Wish I didn't post this, after second day of driving my truck I noticed the vibration has returned. Today I drove down expressway with three co-workers and asked if they felt vibration while driving at highway speeds, they all agreed that they felt a vibration or shake or whatever this problem is being called. I usually drive back roads when I pick them up, but decided to use highway to see what someone else's opinion was. They've been hearing me complaining for the last month about this and now believe me since they experienced it. I also had my wife with me today on highway and she also agrees it's vibrating again. I will be calling dealer again Monday wonder how long the wait will be this time. Very disappointed that GM can't come up with a fix for this.

Some have been saying it's tires and suspension. I know what tire and road noise is, this is something that comes and goes. When I was driving home today with wife I was able to get it to vibrate at 67 mph on cruise control for about 2 miles, very noticeable. IMO the transmission is not in sync with engine and or software that GM is running on these trucks, because it happens randomly at different speeds. If it was tires/suspension vibration or shake the problem would be there all the time. If GM is going to tell me this is normal , then I want my money back because the truck didn't do this when I bought it. If I was told that GM trucks vibrate and it's normal I wouldn't of bought this truck.

MarkPGMC · November 23, 2014

Sounds like to me some of you guys are getting your trucks fixed. I can not understand why GM is picking and choosing whose truck they work on. Seems like to me, GM would work to fix everyones truck. Instead people whose trucks are not being fixed are going to the BBB and/or getting a Lawyer. Being a life long GM customer, all I want is to have my truck fixed. But GM is refusing to fix my truck because they are stating this is Normal for a Z71. The guys that are getting your trucks fixed. How are you getting the dealership to help you with getting the problem solved? I can not get a dealership to help me get this fixed or even look at it and I have contacted GM's Customer Service with no help from them.

td33 · November 23, 2014

Mark , sorry to hear that your dealer won't look at your truck that's total BS! If you read my previous post it explains my first experience with the service manager. I forgot to mention when I picked up my truck a few days ago from being serviced, the truck drove like the day I bought it. What I mean is that the truck was hesitant from a stop and felt like I was towing something. So, my guess is the dealer re-flashed the computer on board, but it wasn't listed in the invoice on the service they did. I immediately recognized this and started to drive truck aggressive from a stop, that hesitation went away after a day of quick take offs. I will find out tomorrow how long of a wait it's going to be, the last time I waited 9 days for an appointment.

keakar · November 23, 2014

Sounds like to me some of you guys are getting your trucks fixed. I can not understand why GM is picking and choosing whose truck they work on. Seems like to me, GM would work to fix everyones truck. Instead people whose trucks are not being fixed are going to the BBB and/or getting a Lawyer. Being a life long GM customer, all I want is to have my truck fixed. But GM is refusing to fix my truck because they are stating this is Normal for a Z71. The guys that are getting your trucks fixed. How are you getting the dealership to help you with getting the problem solved? I can not get a dealership to help me get this fixed or even look at it and I have contacted GM's Customer Service with no help from them.

they just randomly pick vehicles to try "parts changing" just trying to get lucky because they don't know what is wrong with them and they know one out of five trucks have this problem so they would go bankrupt trying to fix them all. its cheaper to NOT try to fix them for most of us and pick a few random trucks here and there hoping to stumble upon a fix that works for them. if you are very sweet and polite the whole time you request it be fixed they are more likely to try at the dealership level to solve this. GM corp wants nothing to do with fixing your vehicle because no matter what happens it cost them money or it costs them more money so its a lose lose situation for them.

mikeinmobileal · November 23, 2014

Sounds like to me some of you guys are getting your trucks fixed. I can not understand why GM is picking and choosing whose truck they work on. Seems like to me, GM would work to fix everyones truck. Instead people whose trucks are not being fixed are going to the BBB and/or getting a Lawyer. Being a life long GM customer, all I want is to have my truck fixed. But GM is refusing to fix my truck because they are stating this is Normal for a Z71. The guys that are getting your trucks fixed. How are you getting the dealership to help you with getting the problem solved? I can not get a dealership to help me get this fixed or even look at it and I have contacted GM's Customer Service with no help from them.

Some people get lucky and have a dealership that agrees there is a prob with the truck and the dealership actually tries to fix it. Sometimes they hit on the right series of repairs and it works to fix the prob. Or, their delaership admits they cant fix it, tells GM and then there is GM trade assistance or a GM buy back offer.

Other people, like myself, have a dealership that refuses to admit there is a problem and will do nothing to help beyond balancing the tires. Then you call GM cust care (oxymoron) and they say they wont help either because the dealership says there isnt a problem with the truck. They tell you to take it for a second opinion at another dealer, but they wont help you do that either, and the second and third Chevy dealers tell you bluntly, "You didnt buy it from us, so we wont help you". Evidently GM allows them to do that without penalty.

Then you contact BBB Autoline and file a complaint and they talk to GM and suddenly, GM wants to help you, and the dealership wants to help you. Only, the dealership doesnt really want to help at all, so they just keep balancing tires and telling you "Its Fixed, Rides Like A Caddy". You drive over AGAIN to test drive it and its BS. Still vibrates. Then the dealer tells you that as far as their concerned, its fixed.

So, you hire a lawyer.

Anon2015 · November 23, 2014

"So, you hire a lawyer."

Yup. Preferrably one like mine ... one who owns (or controls) a greater than average share of GM stock as well as in Time Warner.

TR84 · November 24, 2014

I got my situation fixed by giving my Mexican

2014 1500 back on a trade assist and getting into an American made 2015 2500 duramax. Pressure them into a buy back they don't seem to care about fixing the 2014s. Just a big waste of time. No problems with the 2500 so far with 1800mi on the clock

20L8TSierra24 · November 24, 2014

I got my situation fixed by giving my Mexican

2014 1500 back on a trade assist and getting into an American made 2015 2500 duramax. Pressure them into a buy back they don't seem to care about fixing the 2014s. Just a big waste of time. No problems with the 2500 so far with 1800mi on the clock

I traded my first one in with "assistance" and my second has been great. The "Mexican" built truck you speak of has the same problems as many "American" built double and single cab vehicles... Yea I would prefer it made in the US but its not..

keakar · November 24, 2014

Some people get lucky and have a dealership that agrees there is a prob with the truck and the dealership actually tries to fix it. Sometimes they hit on the right series of repairs and it works to fix the prob. Or, their delaership admits they cant fix it, tells GM and then there is GM trade assistance or a GM buy back offer.

Other people, like myself, have a dealership that refuses to admit there is a problem and will do nothing to help beyond balancing the tires. Then you call GM cust care (oxymoron) and they say they wont help either because the dealership says there isnt a problem with the truck. They tell you to take it for a second opinion at another dealer, but they wont help you do that either, and the second and third Chevy dealers tell you bluntly, "You didnt buy it from us, so we wont help you". Evidently GM allows them to do that without penalty.

Then you contact BBB Autoline and file a complaint and they talk to GM and suddenly, GM wants to help you, and the dealership wants to help you. Only, the dealership doesnt really want to help at all, so they just keep balancing tires and telling you "Its Fixed, Rides Like A Caddy". You drive over AGAIN to test drive it and its BS. Still vibrates. Then the dealer tells you that as far as their concerned, its fixed.

So, you hire a lawyer.

well said