Shake or Vibration Issues

[2strokesmoke]

Document everythink! Also keep a running journal of your events and attempts to have it fixed.

Have a transmission shop, pay them.....to diagnose this issue for your records. Contact GM and inform them you still have an issue with your truck, if they do nothing, send a registered letter to them about your concerns again.

Then follow your states lemon laws if they refuse to cooperate or attempt to fix your vehical.

Be firm, punctuation, and calm keeping notes and documening events.

I feel for you, GM is ruining there future, and no one should be treated this way!

There is vibration issues with this truck, and it is being dealt with case by case so to protect the trucks image.

Keep it together and keep fighting.

[jcollin160]

Update on repairs. So far roadforce balanced all under 15, replaced partially seized front axle, replaced drive shaft and just went up today to pick it up from replacing ring and pinion. still have vibration. I took the service manager for a ride, he felt vibration. We took his personal 2014 for a ride, same vibration, he said he just got used to it. The 2014 loaner I have has same vibration. I went to another dealer and test drove another truck. told salesman about vibration problems so he went with me, he felt vibrations.

 

I currently have an open accelerated GM case with the resolution center and filed with the better business bureau for arbitration. I contacted the resolution center to let them know that the parts were put in and it still was not fixed. Their reply was that it looks like the vibration will considered part of the normal operation of the truck. my reply was Who in the right mind would buy a vehicle that the normal operation of the vehicle would have vibrations! Also if that was their stance, I wanted it in writing. time for some media involvement if that is going to be the case. They are to call me back on Monday with more information. I did make it a point to leave my truck at the dealer because it is still not fixed.

Edited July 31, 2014 by jcollin160

[wagattack]

Purchased my new 2014 GMC Sierra Denali July 7, 2014. During my test drive, did feel the vibration, but after I purchased it, drove off the lot going home on the freeway, the vibration started immediately around 65-80mph. In addition, I also felt every ripple in the road while on the freeway. Owned a lot of cars and trucks, never felt the ripples.

 

Once I got home I took my wife for ride, she was wondering why this new truck was vibrating her out of her seat. She thought the Denali was supposed to be the best. This made me even more angry.

 

I feel the same, I don't want to give me truck to the dealer without know what they are going to do to fix it.

 

GM - I was going to buy a Ford Raptor after test driving my friend's, but was excited about the EcoTech3 and always wanted a Denali, the 6.2L is AWESOME. I paid the extra money for the better ride, its not there. Oh yeah, what happened to putting better tires and the Bilsteins on these trucks???? I have an appointment with my Lawyer to discuss options based on all these threads.

[Boughtalemon]

To recap, my 2014 has the shake at 65 mph and up.

First service visit resulted in RF balancing. It made it a little better, not as severe, but still there.

Second service visit for shake was total dealer denial. No problems found, unable to duplicate.

I called GM.

Third service visit was for a loud bang/thump under the truck when accelerating from a stop. Dealer said unable to duplicate. No problems found. When I went to pick it up, I took the service manager for a ride to demonstrate the bang. He heard and felt it. Said it was normal.? WTF? He also would not ride far enough to demo the shake. Nearest smooth interstate to the dealer is 15 mi away. He said the shake was normal, bang/thump was normal and he was not going to do anyhting else for me about either one.

 

I spoke to my GM rep about all this. She said that since the service manager said it was fine, GM wouldnt help anymore with it.

 

Went to another local Chevy dealer and they wont get involved, although they did an around the block ride along and a GM tech confirmed that the bang/thump wasnt normal. They declined to ride along for a shake demo.

 

I have owned this shaking banging Silverado for about 3 weeks, it has less than 1k miles. Im not happy with all this at all. Its extremely frusrating to be repeatedly stonewalled like this.

 

This thread is huge. I didnt want to start another topic on the same problem here, so I did it on another site.

More info here; http://www.silveradosierra.com/uncategorized/2014-silverado-sierra-got-vibration-shake-at-highway-speed-t275290.html

 

I will update here too.

Sounds like you need a lawyer.

[Greenagekc]

This is all just crazy! I can't believe the number of issues and all of the run around from GM and the dealerships! I have taken mine in twice now for the vibration around 45, which is real bad in the steering wheel, as well as over 72 or so, which is felt in the seat and seems to come from the rear of the truck. First time they balanced tires, which helped slightly on the higher speed vibrations, but seemed to worsen the 45mph vibration! Second trip they road force balanced and it didn't change a thing. 3 were single digits and 1 was 13, so none were bad at all. The service manager drove 2 other trucks, 1 with me and they all had similar vibrations, so her conclusion was the tires caused it and it's normal! I could tell they weren't going to do anything else, so I contacted GM. After 1 week, I still had not received the call back I was promised so I called back and left a VM to which my assigned rep called me back within 24hrs. They now are sending me to a different dealer for another opinion. I've always had GM vehicles and I so want to love this truck, however I am really starting to wish I would have looked more seriously at the Dodge or Ford or Toyota!! Ugh!!!!!!

[Greenagekc]

And it has been over 24 hours and the second dealer still has not contacted me, although I was told they would be calling me to arrange the appointment!

Edited August 1, 2014 by Greenagekc

[Guest]

Be patient and keep fighting guys. Never lose your temper either. I've been dealing with this since march 17th. Today I went to my dealer and order a 2015 cc. The buyback lady says we r doing a substitute of collateral so nothing in my loan changes. It takes time just be persistent. I know its a pita call everyday several times a day if you have to!

[Mutau95]

Best of luck with the 2015 hopefully that solves the problem.

[Guest]

Best of luck with the 2015 hopefully that solves the problem.

We'll see. 6-8 weeks to build is what I'm told

[jcollin160]

Timfactor, who do you have the truck financed thru? GM or another bank? I am at the point of Lemon Law in PA. IF I can get another truck with the same options that doesn't vibrate then I would be happy. I wasn't sure how they do a buy back when you have a loan so you don't lose money.

[Guest]

Timfactor, who do you have the truck financed thru? GM or another bank? I am at the point of Lemon Law in PA. IF I can get another truck with the same options that doesn't vibrate then I would be happy. I wasn't sure how they do a buy back when you have a loan so you don't lose money.

I went through a different bank. Well I do lose a little money. I have to pay for taxes and tags again and a usage fee. Since my truck was back at Chevy on the second day I had it with less than 300 miles on it I have to pay 118.

[mikeinmobileal]

To recap, my 2014 has the shake at 65 mph and up.

First service visit resulted in RF balancing. It made it a little better, not as severe, but still there.

Second service visit for shake was total dealer denial. No problems found, unable to duplicate.

I called GM.

Third service visit was for a loud bang/thump under the truck when accelerating from a stop. Dealer said unable to duplicate. No problems found. When I went to pick it up, I took the service manager for a ride to demonstrate the bang. He heard and felt it. Said it was normal.? WTF? He also would not ride far enough to demo the shake. Nearest smooth interstate to the dealer is 15 mi away. He said the shake was normal, bang/thump was normal and he was not going to do anyhting else for me about either one.

 

I spoke to my GM rep about all this. She said that since the service manager said it was fine, GM wouldnt help anymore with it.

 

Went to another local Chevy dealer and they wont get involved, although they did an around the block ride along and a GM tech confirmed that the bang/thump wasnt normal. They declined to ride along for a shake demo.

 

I have owned this shaking banging Silverado for about 3 weeks, it has less than 1k miles. Im not happy with all this at all. Its extremely frusrating to be repeatedly stonewalled like this.

 

This thread is huge. I didnt want to start another topic on the same problem here, so I did it on another site.

More info here; http://www.silveradosierra.com/uncategorized/2014-silverado-sierra-got-vibration-shake-at-highway-speed-t275290.html

 

I will update here too.

 

Figured I had nothing to lose so I called my GM rep yesterday morning and gave her the contact info on the second opinion Chevy dealer, even though they said they wouldnt work on it, maybe they would tell her its broken. GM rep called me back later and said the second opinion dealer service manager now says my truck bang/thump/shudder is NORMAL. WTF?

The GM tech from there that rode with me was amazed that my selling dealer was telling me it was normal.

 

How do you get a buyback or trade assistance? Do you start demanding it or do you have to wait until they offer it? I want out from under this lemon.

[jcollin160]

timfactor, there shouldnt be any tax, you are trading even up. I can understand tags. that usage fee seems high for only 300 miles. Pa lemon law says $.10 per mile. I waited till 2600 miles, I hope there is no big fee if they do the same for me.

Edited August 1, 2014 by jcollin160

[Guest]

timfactor, there shouldnt be any tax, you are trading even up. I can understand tags. that usage fee seems high for only 300 miles. Pa lemon law says $.10 per mile. I waited till 2600 miles, I hope there is no big fee if they do the same for me.

I'm pretty sure GM said taxes and tags. I'll let you know in 6-8 weeks

[250honda]

I've had my 2014 cc sb 4x4 LTZ z71 5.3 for 3500 miles now and had not had any vibrations until now I drive the same hyway every day and now when driving 69-78 the passenger seat looks like it's throwing a tantrum or something . Crazy ,one day no vibration now feels like my f250 with a lift and 38 mudders on it going down the road ,I'm going to take to dealer this coming week and hope its a bad tire