Seat Movement Issues

Rob38jr · March 11, 2014

Does anyone have a copy of the PI 1138 bulletin or point me to where I can print it. I would like to take it into the dealership when I take my truck in for the third time to fix the seat movement problem? Which by the way they say is "normal".

Thanks

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SSLoki · March 12, 2014

4X4Sierra5.3,

Hello! I am sorry to learn that you are experiencing an issue with your vehicle regarding the seat moving. I am more than happy to look into this concern for you. Could you private message me referencing this thread and include your contact information, VIN, exact mileage, and preferred dealership?

Jennifer T.

GM Customer Care

I have taken my truck back twice and I am still having the same problem. The dealer told me they have done all they can do until they hear from GM to fix the problem.

SSLoki · March 12, 2014

I just complained about this on my new 2014 LTZ. Dealer ordered a part and it will be in tomorrow. The part number is 13587540 and is described as a frame. Has anyone had this part replaced, and if so did it work? They found the resolution very quick, so it must be a part recommended in some TSB.

I have had this replaced but after a few weeks the problem came back. I took it back in and they still can't fix the issue.

dlockwood26 · March 12, 2014

I just complained about this on my new 2014 LTZ. Dealer ordered a part and it will be in tomorrow. The part number is 13587540 and is described as a frame. Has anyone had this part replaced, and if so did it work? They found the resolution very quick, so it must be a part recommended in some TSB.

I have had this replaced but after a few weeks the problem came back. I took it back in and they still can't fix the issue.

Until they get a good fix I think I will live with mine moving and popping. The thing that drives me crazy is the inconvenience of taking it in and waiting three hours for it not to be fixed.

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pm26 · March 13, 2014

What part is it that they are supposedly replacing and it does not seem to fix the problem?

Edited March 13, 2014 by pm26

SSLoki · March 14, 2014

What part is it that they are supposedly replacing and it does not seem to fix the problem?

They told me the bottom seat cushion brackets and harness had to be replaced. But after driving it around for a few weeks it started to do it again. I took it back and they told me that if they hear back from GM they have done all that they could do. Here is an idea for them. How about replacing the seat all together with one that is one piece and not two.

pm26 · March 14, 2014

They told me the bottom seat cushion brackets and harness had to be replaced. But after driving it around for a few weeks it started to do it again. I took it back and they told me that if they hear back from GM they have done all that they could do. Here is an idea for them. How about replacing the seat all together with one that is one piece and not two.

Replacing the harness? How could this possibly contribute to seat movement?

SSLoki · March 14, 2014

Replacing the harness? How could this possibly contribute to seat movement?

That's what I said. But I guess the seat comes in 3 parts. The frame, the back and the bottom section of the seat. I was told that the seat and frame didn't fit correctly and it needed brackets. I would like to see the step by step process on how it all works together. But after taking it back the 2nd time I am still having the same issue.

pm26 · March 15, 2014

It is a mystery to me why GM would cut corners on seats in their highest profit vehicles. Heck, even the small Chevy Sonic I bought recently for 1/4 of the price you pay for these trucks, has decent seats without any inadvertent movement.

Edited March 15, 2014 by pm26

JPAD · March 17, 2014

I'm having the same problem you describes, a slight movement of the driver's power seat in every corner.

How can GM fix this? I own a 1500 Silverado with 7,000 Kms.

MTB · March 18, 2014

My seat still moves, it is not as pronounced and does not make as loud a noise as before but it is still doing it. I think I'm going to wait until it is really bad and noticeable then take it back in.

SSLoki · March 18, 2014

I have sent email to [email protected] but haven't heard back. There was a recall on the passenger seat not securing properly and that was fixed. I sure hope they fix this issue before something happens to us that causes an accident.

SSLoki · March 18, 2014

4X4Sierra5.3,

Hello! I am sorry to learn that you are experiencing an issue with your vehicle regarding the seat moving. I am more than happy to look into this concern for you. Could you private message me referencing this thread and include your contact information, VIN, exact mileage, and preferred dealership?

Jennifer T.

GM Customer Care

Has anyone found a fix to this.

pm26 · March 19, 2014

Has anyone found a fix to this.

Seems to me that a redesigned seat with a more robust frame is the fix.

Edited March 19, 2014 by pm26

grizzlyrafting · March 19, 2014

You gotta love the same old tiring response from Jennifer the GM rep.. "Sorry for hearing bla, bla, bla give us your mileage and vin number so I can dial a phone and make an appointment for you" like we are idiots and can't make our own appointment. What a joke, I've never seen her once answer a question or help a single person on this forum.. Why even bother?? Seriously...