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So I got a letter from GM about a recall for a double charge on the Bright wheels #192279360. Supposed to be a refund check for $795. Perfect the problem is after speaking with the dealer they claim that GM is supposed to mail us a check. I am under the impression that the dealer is supposed to cut a check for the money. Anyone get a refund yet if so how and from who.
GM is presently leaking information on their 2020 and 2021 trucks, specifically Sierras and Silverados.
Wow, they look beautiful ............ but the body work hides a truck full of problems.
I think they need to take a step back and reevaluate the crap they are throwing our way.
Their adds promote all kinds of wonderful technology both mechanical and electrical.
It all sounds so wonderful, in an idealistic way ... but it just doesn't all work as promised.
Our VERY EXPENSIVE trucks are nothing more than dolled up scrap metal.
Our engines are failing prematurely, brake systems continue to fail, ProTail Gates don't operate as promised and leak every time it rains.
Even simple things like a simple back up cameras fail to initiate on a regular basis.
Our computer screens exhibit either the blue screen of death or a totally black screen.
The servicing dealers scratch their heads as they don't have the answers we all need.
I spoke with the manager of the GMC dealer on Long Island where I purchased my Sierra SLT and his exact words were,
"GM is putting too much technology into these vehicles. Technology that is not proven, tested or properly supported. .....
( he went on to say ) They ( GM ) build them and we "try" to fix them. We don't know what to do or how to do it"
My own truck is 5 months old and I have not had one week of trouble free use.
I get calls from the GM Customer support line on a weekly basis asking what's happening and I tell them about my woes.
AND NOTHING HAPPENS.
I want my truck fixed once and for all, I want my warranty extended.
On no less than 5 occasions I have made appointments to have my Sierra serviced, only to drive 35 mile to my dealer and find out they don't have a technician available,
or I'm given some other lame excuse as to why they can't honor their appointment obligation.
What is the purpose of making an appointment weeks in advance if this continues.
How many of you are undergoing the same or similar experiences.
Please use this forum " Lipstick On A Pig" as your thread to vent.
This is in hopes that someone at GM may wake up and start to care.
Contributing Writer, GM-Trucks.com
General Motors has announced that NHTSA is mandating a safety recall for the following vehicles:
2014-2018 Chevrolet Silverado and GMC Sierra Pickups (1500 / 2500 / 3500) 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles 2015-2017 Cadillac Escalade
NHTSA reports that the amount of vacuum created by the vacuum pump may decrease over time. The group says that as the vacuum level drops, the brake assist decreases, and that this increasing braking effort, extending the distance required to stop the vehicle, thereby increasing the risk of a crash. This new recall covers 3.4 million vehicles.
The Problem: The brake pump uses engine oil to lubricate itself. If the pump becomes clogged with engine oil sludge the units ability to create vaccum is diminished over time. As a result, braking force and ability also drops. The issue is usually accompanied by a "Service Brake Assist" warning message in the dash.
The Fix: GM will reprogram the computer that controls the secondary brake assist pump. The secondary pump will now activate at lower speeds and different situations quicker to compensate for any lost output from the main pump. Since the pumps are not failing, GM has decided not to replace them.
GM's number for this recall is N192268490. In compliance with federal law, GM will notify owners, typically by snail mail. GM says that its dealers will reprogram the Electronic Brake Control Module. However, GM has not yet provided a notification schedule. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782.
If you own one of these vehicles and wish to check to see if your vehicle is included (or not) you can do so at this link immediately.
As with every safety recall, customers will not be charged by GM for the needed repairs or modifications.
NHTSA's public information on this issue indicates that many accidents have been reported to NHTSA including some with injuries. This recall is the result of a NHTSA investigation that lasted nearly a year. In its investigation report, NHTSA noted the following details about the problem:
Contributing Writer, GM-Trucks.com
NHTSA has reported that General Motors is recalling some 2016-2018 GMC Sierra 3500 and Chevrolet Silverado 3500 trucks with gasoline engines and dual fuel tanks. GM says that the fuel-level sensor in the front tank may stick in the low-level position, allowing the rear tank to overfill the front tank. If the front tank overfills, GM says that the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. This could cause leaking fuel, and increase the risk of a fire.
GM has notified owners by mail. Dealers will replace the rear-tank fuel-pump module, inspect the front tank and, if necessary, replace the front tank. GM's number for this recall is N182204190. The NHTSA Campaign Number is 19V088000. About 19,000 vehicles are included in this recall.
Check to see if your truck is on the list here.
Contributing Writer, GM-Trucks.com
General Motors made an unusual request today of GM-Trucks.com. Our contact at the Chevy Truck department asked us to report that GM is launching a new campaign to adjust the sensitivity of the airbags in the Chevy Colorado ZR2. This is a refreshing change from the industry standard practice of soft-pedaling recalls and product programs. Here is the unedited information we were asked to convey:
As you are aware, there have been reports of Colorado ZR2 owners whose roof-mounted side airbags deployed while off-roading. Upon learning of this issue, Chevrolet took immediate action to understand the root cause and create a solution. Today, we notified Chevrolet dealers of a customer-satisfaction initiative to recalibrate the thresholds for the roof-mounted side airbags for ZR2 owners. The updated calibration is available as of today, and will be installed free of charge the next time the customers takes their ZR2 to a Chevrolet dealer. There have been 11 reports of Colorado ZR2 owners whose roof-mounted side airbags deployed while off-roading. Chevrolet is working to reimburse those ZR2 customers for the cost of repair, provided the event data was available to confirm the incident. We are incredibly proud of the ZR2 and the off-road capability it offers, and are encouraged to see customers are using the truck as intended. If customers have questions, they should contact their local dealer or Chevrolet Customer Assistance at 800-833-2438
GM-Trucks.com readers may recall that in May we covered the news that owners were beginning to report that the airbags in their Colorado trucks were deploying while off-roading (and not in a crash). You can read the prior full report here and see more images. Our reporting leaned heavily on images and reports from GM-Truck.com member Joe F. Since Joe's information was made available, other owners have also reported the same problem. We will do our best to get new information from Joe F. and how he is reimbursed.
Our thanks to GM for asking us to be involved in disseminating this important product update program.
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