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Shake or Vibration Issues

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afireinside7444 Enthusiast

afireinside7444

Posted
Posted

Yeah i remember my first visit i made it clear i knew what was up. They said that this was the first theyve heard of it. Then after visit 2 they mentioned that a month before a guy lit them up on their service review for not fixing his vibes. So they played dumb and lied to me about never seeing or hearing of another..... this is why i hate Domestic automakers and their dealers. Deny lie deny lie deny. Until your out of warranty then oh yeah you issue is x or y and it will cost thousands to fix and will take a day. In warranty deny lie deny lie deny

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csckickass
csckickass

Well folks, I did it. After all the failed attempts at the Chevy dealer I traded it in for a 2015 Ram 1500 Larame. I have to agree with the other folks on here that have done the same thing, it was th

mafd2
mafd2

Apparently you and the other customer reps don't care. If you or GM would care y'all would put more effort in the matter. Just coming on the forum and stating the same repetitive posts and being a 3

DALaws
DALaws

Well I have some good news and bad news about my truck vibrations. Good news is that my truck has a significantly less vibration at speed. The bad news is my truck has significantly less vibration. Fo

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STAYBG Enthusiast

STAYBG

Posted
Posted

This whole situation upsets me so bad. If i was to bring a 95 chevy into the servie department for this same issue they would rape me in diagnostic time trying to figure it out. But since gm already paid there engineers there part on designing this rattle trap and they dont wanna pay all the warranty time then there gonna come up with this excuse of it being within spec and that theres no issue here?! Another thing that bothers me is how much did gm pay "car and driver" and other vehicle review company's to say that this truck didnt have any vibration issues and it was in the top 3 trucks.. Gm needs to make things right. Also i wanna know what it will take for all of us customers to put a class action suit against gm.. We need to make some major moves and not let gm get away with insulting us with lies and bullshit about vibrations in a $50k truck is normal.. Even the buy back program is crap. We shouldnt have to buy another truck or test drive a ton of trucks to find a non-vibrator if gm buys our truck back. We should be able to wipe our hands clean and go with another brand. Or they should pay the difference of our trade in..

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Jesse Davidson Enthusiast

Jesse Davidson

Posted
Posted

This whole situation upsets me so bad. If i was to bring a 95 chevy into the servie department for this same issue they would rape me in diagnostic time trying to figure it out. But since gm already paid there engineers there part on designing this rattle trap and they dont wanna pay all the warranty time then there gonna come up with this excuse of it being within spec and that theres no issue here?! Another thing that bothers me is how much did gm pay "car and driver" and other vehicle review company's to say that this truck didnt have any vibration issues and it was in the top 3 trucks.. Gm needs to make things right. Also i wanna know what it will take for all of us customers to put a class action suit against gm.. We need to make some major moves and not let gm get away with insulting us with lies and bullshit about vibrations in a $50k truck is normal.. Even the buy back program is crap. We shouldnt have to buy another truck or test drive a ton of trucks to find a non-vibrator if gm buys our truck back. We should be able to wipe our hands clean and go with another brand. Or they should pay the difference of our trade in..

I started that process a couple weeks ago. I live near Boston and contacted a firm who has already hired "experts" and has their top level class action partners looking at it. I pass information along as I find it, and speak with them 1-2 times per week. I spoke with them this past Friday and passed the apparent TSB from a few pages back along to them. They are currently still doing research, testing, and waiting on the report from their "experts" I suspect that I should have a better idea of where they stand and what we will be doing soon.

 

If anyone would like to be added to the contact list I am sending them, PM me your name, email, and phone number. Even if you've already gotten rid of your truck, we still can use your case, and possibly recover some of your loss (assuming they feel we can go for that, I still don't know)

 

Jesse

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LongrangeLauber Senior Enthusiast

LongrangeLauber

Posted
Posted

Went and test drove truck with service manager just now. Crazy how when you drive it and point it out they all of a sudden feel it lol. Said tire balance won't be covered under warranty so I told him I'll pay the price (90 after discount he gave me) and if it's still there I'm not paying it. Then he said if tires (s) are too far out then he'll do a prorate on the tire. Feel like they'll have my truck for a while and still not get it right. I've been looking at multiple different 2500s between GM and Ram already lol

Jesse Davidson Enthusiast

Jesse Davidson

Posted
Posted

Went and test drove truck with service manager just now. Crazy how when you drive it and point it out they all of a sudden feel it lol. Said tire balance won't be covered under warranty so I told him I'll pay the price (90 after discount he gave me) and if it's still there I'm not paying it. Then he said if tires (s) are too far out then he'll do a prorate on the tire. Feel like they'll have my truck for a while and still not get it right. I've been looking at multiple different 2500s between GM and Ram already lol

are you on the stock tires?

Jesse Davidson Enthusiast

Jesse Davidson

Posted
Posted

Yes

then anything done to stock parts to remedy the issues should be 100% covered under warranty, I wouldn't give them a penny to do what GM is supposed to pay them to do

  • Like 1
LongrangeLauber Senior Enthusiast

LongrangeLauber

Posted
Posted

then anything done to stock parts to remedy the issues should be 100% covered under warranty, I wouldn't give them a penny to do what GM is supposed to pay them to do

This. Service manager said tires have a 12 month/ 12k mile warranty. He did say if one is out of spec he may be able to prorate it. He definitely wants me to be happy he's just trying not to over stretch his bounds
Jesse Davidson Enthusiast

Jesse Davidson

Posted
Posted (edited)

the link doesn't work, but being that it is what GM is saying to do as a cure for the vibe, and seems to be their SOP, I wouldn't pay especially knowing many people have had the vibes come back even if it fixed it for a short time

Edited by Jesse D
Jesse Davidson Enthusiast

Jesse Davidson

Posted
Posted

This. Service manager said tires have a 12 month/ 12k mile warranty. He did say if one is out of spec he may be able to prorate it. He definitely wants me to be happy he's just trying not to over stretch his bounds

what are the tires, and how old are they?

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