Shake or Vibration Issues

CentralCAz71 · October 7, 2015

mine does the jerk/clunk when it shifts back up to 6th gear from 5th gear at approx 45mph

it does it everytime

I just bought a 2015 Chevy Silverado LTZ. It has 1100 miles on it and I am feeling the EXACT vibration in the steering wheel, pedals and floorboards that you are. My dealer said they have never heard of this issue before and recommended I let it "Break In" or "Learn" before I brought it in to get it diagnosed. I will wait until my first oil change before I get it diagnosed, but from what I have read here, this is an issue that GM has not resolved yet.

I also get the "Clunk" sound when the truck shifts when I am getting up to speed quickly, but I cannot replicate it everytime.

Bdkfl · October 8, 2015

Just an update - the loaner we got this time was a Sierra Elevation Edition V8 DC with 20's. This one has Continental tires and although the ride is rough (compared to our SLT) it's pretty smooth. Not sure if it's the truck itself or the tires? Funny that it came stock with a different brand. Anyone else get a GMC delivered with continentals? Asked another stranger with a GMC Sierra CC SLT exactly the same as ours and he says his rides like a car, beat ride ever - I'm boggled.

Jesse Davidson · October 8, 2015

I just bought a 2015 Chevy Silverado LTZ. It has 1100 miles on it and I am feeling the EXACT vibration in the steering wheel, pedals and floorboards that you are. My dealer said they have never heard of this issue before and recommended I let it "Break In" or "Learn" before I brought it in to get it diagnosed. I will wait until my first oil change before I get it diagnosed, but from what I have read here, this is an issue that GM has not resolved yet.

I also get the "Clunk" sound when the truck shifts when I am getting up to speed quickly, but I cannot replicate it everytime.

You only have to wait 500 Miles I believe it is. I started bringing mine in at just over 600. I now have 3000. and thats rising rapidly as I am using my truck for work purposes. atleast my work is paying my mileage

Bdkfl · October 8, 2015

Just picked up our truck, they changed one tire - I think GM is playing a sick joke. We didn't even have to get on the smoothest road, it's that bad. Called the SM after 5 min on the highway - made a Uturn and going to pick him up now. We asked "if we turn around, can you take a ride with us?" His response was "sure", kind of like darn it - he knew it wasn't fixed. At least this'll be our third service ticket opened in 2 weeks. After this, it's off to the BBB again.

Edit: He didn't even ask why we wanted him to come with. Hahaha that made us laugh ?

Edited October 8, 2015 by Bdkfl

afireinside7444 · October 8, 2015

So finally GM cust care called back about the GY SRA vs AT tires. Got a load of BS, im dumbfounded. Said the $150 AT tire upcharge was for the 18" rims because i have the all star package? And all RPO codes are appropriate and got was i an supposed to. My response then was I have a z71 and that automaticly has the z71 specific 18" rims. She pulled a duurrrr well thats what the district manager and the truck rep said is correct so we wont be swapping or refunding anything. Then i looked in my sticker and i paid $1890 for the all star with the 18s the z71 i believe includes the specific 18s and i paid $150 for AT tires that i dont have. She also said GY has SRAs listed as all season and all terrain so their all terrain. I explained that they can only be one or the other and got another duuuuur well it says AT so it is.

ziemer · October 8, 2015

Did he go for a ride?

Mine is back in for its 3rd time, and they are now putting new shocks at all 4 corners.

First trip was road force balance, second was 3 new tires, and now shocks.

Just picked up our truck, they changed one tire - I think GM is playing a sick joke. We didn't even have to get on the smoothest road, it's that bad. Called the SM after 5 min on the highway - made a Uturn and going to pick him up now. We asked "if we turn around, can you take a ride with us?" His response was "sure", kind of like darn it - he knew it wasn't fixed. At least this'll be our third service ticket opened in 2 weeks. After this, it's off to the BBB again.

Edit: He didn't even ask why we wanted him to come with. Hahaha that made us laugh

Edited October 8, 2015 by ziemer

Bdkfl · October 8, 2015

Did he go for a ride?

Mine is back in for its 3rd time, and they are now putting new shocks at all 4 corners.

First trip was road force balance, second was 3 new tires, and now shocks.

Yes he did! The ride was terrible, but he stayed very tight lipped. Its up being looked at again. Not sure if they're going to open another ticket though - darn! If it is not fixed after our third attempt we'll be filing with the BBB again. This truck is already a replacement for our first vibrator which was a Chevy. That's nice of them to try the shocks! They never tried doing that to ours!!!! Check the lemon law guidelines in your state - most are 3 repair attempts and you can file. If you are rally fed up go this route, they'll require one more attempt with an engineer and then you settle. Edited October 8, 2015 by Bdkfl

Bdkfl · October 8, 2015

So RF'd number up to 20 are acceptable! 20!?!?! WTH!?!? Ours were "within range" 18,12,15 and 16. We're on another ride with him and it still vibrates - surprise. So I say "well, it must not be the tires!!!!" He actually had the nerve to say he "didn't know what else it could be!!!! everything is in spec!" Although this is fun playing these games - it's much too tiring with only 12 more weeks until we welcome our new family member.

ziemer · October 8, 2015

That sucks. I'm also in Florida, and this is the 3rd attempt. I'm not too optimistic at this point. Would think shocks would only mask the real problem, so we'll see. I may have it back today, as the shocks were supposed to come in today.

Bdkfl · October 8, 2015

That sucks. I'm also in Florida, and this is the 3rd attempt. I'm not too optimistic at this point. Would think shocks would only mask the real problem, so we'll see. I may have it back today, as the shocks were supposed to come in today.

Good luck! Everytime we drop it off, I say it will not be fixed. It never is. We're taking back the loaner and he's going to keep it and hook up a PICO meter to it. I'll be interested to see what the numbers are......

Edited October 8, 2015 by Bdkfl

mikegmi2 · October 8, 2015

Yes he did! The ride was terrible, but he stayed very tight lipped. Its up being looked at again. Not sure if they're going to open another ticket though - darn! If it is not fixed after our third attempt we'll be filing with the BBB again. This truck is already a replacement for our first vibrator which was a Chevy. That's nice of them to try the shocks! They never tried doing that to ours!!!! Check the lemon law guidelines in your state - most are 3 repair attempts and you can file. If you are rally fed up go this route, they'll require one more attempt with an engineer and then you settle.

I wonder how many other people are doing this that aren't on this message board? I am in the same position you are...2nd truck is in shop right now for 3rd repair attempt...been in there for over a week.

I fully understand the situation with these trucks at this point (at least I think I do), so it makes sense to me that GM is doing what they are doing...but at what point do they actually redesign the trucks so they don't shake anymore? Are they insane?

It sounds like 2016 will have the same issues, so that means we will be doing this BBB song and dance for at least another year? People will be on their 3rd and 4th BBB case?

Tell you what GM...MSRP trade me into any new Tahoe of my choice and I will go away (Tahoes don't shake, right?). I don't want to deal with this garbage anymore than you do.

Yes he did! The ride was terrible, but he stayed very tight lipped. Its up being looked at again. Not sure if they're going to open another ticket though - darn! If it is not fixed after our third attempt we'll be filing with the BBB again. This truck is already a replacement for our first vibrator which was a Chevy. That's nice of them to try the shocks! They never tried doing that to ours!!!! Check the lemon law guidelines in your state - most are 3 repair attempts and you can file. If you are rally fed up go this route, they'll require one more attempt with an engineer and then you settle.

I wonder how many other people are doing this that aren't on this message board? I am in the same position you are...2nd truck is in shop right now for 3rd repair attempt...been in there for over a week.

I fully understand the situation with these trucks at this point (at least I think I do), so it makes sense to me that GM is doing what they are doing...but at what point do they actually redesign the trucks so they don't shake anymore? Are they insane?

It sounds like 2016 will have the same issues, so that means we will be doing this BBB song and dance for at least another year? People will be on their 3rd and 4th BBB case?

Tell you what GM...MSRP trade me into any new Tahoe of my choice and I will go away (Tahoes don't shake, right?). I don't want to deal with this garbage anymore than you do.

hotrodz37 · October 8, 2015

So RF'd number up to 20 are acceptable! 20!?!?! WTH!?!? Ours were "within range" 18,12,15 and 16. We're on another ride with him and it still vibrates - surprise. So I say "well, it must not be the tires!!!!" He actually had the nerve to say he "didn't know what else it could be!!!! everything is in spec!" Although this is fun playing these games - it's much too tiring with only 12 more weeks until we welcome our new family member.

Spec on these new trucks is 15lbs road force max limit. You need to find a new dealer. It's sad when the public knows more about gm specs than the service department does.

LongrangeLauber · October 8, 2015

I wonder how many other people are doing this that aren't on this message board? I am in the same position you are...2nd truck is in shop right now for 3rd repair attempt...been in there for over a week.

I fully understand the situation with these trucks at this point (at least I think I do), so it makes sense to me that GM is doing what they are doing...but at what point do they actually redesign the trucks so they don't shake anymore? Are they insane?

It sounds like 2016 will have the same issues, so that means we will be doing this BBB song and dance for at least another year? People will be on their 3rd and 4th BBB case?

Tell you what GM...MSRP trade me into any new Tahoe of my choice and I will go away (Tahoes don't shake, right?). I don't want to deal with this garbage anymore than you do.

I wonder how many other people are doing this that aren't on this message board? I am in the same position you are...2nd truck is in shop right now for 3rd repair attempt...been in there for over a week.

I fully understand the situation with these trucks at this point (at least I think I do), so it makes sense to me that GM is doing what they are doing...but at what point do they actually redesign the trucks so they don't shake anymore? Are they insane?

It sounds like 2016 will have the same issues, so that means we will be doing this BBB song and dance for at least another year? People will be on their 3rd and 4th BBB case?

Tell you what GM...MSRP trade me into any new Tahoe of my choice and I will go away (Tahoes don't shake, right?). I don't want to deal with this garbage anymore than you do.

Tahoes and all the SUVs have the same issues the trucks due PLUS they have a buffeting issue

Jesse Davidson · October 8, 2015

Just picked up our truck, they changed one tire - I think GM is playing a sick joke. We didn't even have to get on the smoothest road, it's that bad. Called the SM after 5 min on the highway - made a Uturn and going to pick him up now. We asked "if we turn around, can you take a ride with us?" His response was "sure", kind of like darn it - he knew it wasn't fixed. At least this'll be our third service ticket opened in 2 weeks. After this, it's off to the BBB again.

Edit: He didn't even ask why we wanted him to come with. Hahaha that made us laugh

hahaha and the cycle begins again... that sucks. atleast you'll get another new truck. When I file mine, I'm changing brands, I don't have the time to deal with this anymore.

So finally GM cust care called back about the GY SRA vs AT tires. Got a load of BS, im dumbfounded. Said the $150 AT tire upcharge was for the 18" rims because i have the all star package? And all RPO codes are appropriate and got was i an supposed to. My response then was I have a z71 and that automaticly has the z71 specific 18" rims. She pulled a duurrrr well thats what the district manager and the truck rep said is correct so we wont be swapping or refunding anything. Then i looked in my sticker and i paid $1890 for the all star with the 18s the z71 i believe includes the specific 18s and i paid $150 for AT tires that i dont have. She also said GY has SRAs listed as all season and all terrain so their all terrain. I explained that they can only be one or the other and got another duuuuur well it says AT so it is.

I got the same thing, except I paid $350 for my upgraded A/T tires, I told them that I will take them to small claims if necessary as the GY Wrangler SR-A is NOT an A/T tire, and I have 5 of the top tire retailers websites all proving it.

Yes he did! The ride was terrible, but he stayed very tight lipped. Its up being looked at again. Not sure if they're going to open another ticket though - darn! If it is not fixed after our third attempt we'll be filing with the BBB again. This truck is already a replacement for our first vibrator which was a Chevy. That's nice of them to try the shocks! They never tried doing that to ours!!!! Check the lemon law guidelines in your state - most are 3 repair attempts and you can file. If you are rally fed up go this route, they'll require one more attempt with an engineer and then you settle.

If I were you, I'd file under the BBB, not deal with the 4th repair attempt, then when they settle tell them what you want and accept nothing less than Full MSRP. Personally I am going to try to get more such as One OR More of the following: sales tax, first years excise tax, a trade assist compensation as I will no longer have a vehicle to trade and the new brand, and that they use GM Financial to repair the 2 credit scores on my loan to the point they were before the loan was taken for this truck. We as consumers do have more leverage than you may think. In Massachusetts, there is a consumer rights law under what is called MGL (Massachusetts General Law) 93A, which gives people the right to sue for double or triple the value of the damages (monetary in this case). If they want to play hard ball, Play hard ball back

I wonder how many other people are doing this that aren't on this message board? I am in the same position you are...2nd truck is in shop right now for 3rd repair attempt...been in there for over a week.

I fully understand the situation with these trucks at this point (at least I think I do), so it makes sense to me that GM is doing what they are doing...but at what point do they actually redesign the trucks so they don't shake anymore? Are they insane?

It sounds like 2016 will have the same issues, so that means we will be doing this BBB song and dance for at least another year? People will be on their 3rd and 4th BBB case?

Tell you what GM...MSRP trade me into any new Tahoe of my choice and I will go away (Tahoes don't shake, right?). I don't want to deal with this garbage anymore than you do.

There are a lot of people that have it and aren't on the forum, I ask just about everyone I see with a '14 or '15 GM and probably 50-60% have it and didn't know it was such a big problem.

From the understanding I have now, it does appear that the '16 will have the same issues

CentralCAz71 · October 8, 2015

Atleast you got a manager to ride with you lol

I went yesterday, the manager "left early" even after a GM rep called the dealer to tell them I was going after work to take the manager for a ride so that I can show him the shuddering and hard shifting.

Yes he did! The ride was terrible, but he stayed very tight lipped. Its up being looked at again. Not sure if they're going to open another ticket though - darn! If it is not fixed after our third attempt we'll be filing with the BBB again. This truck is already a replacement for our first vibrator which was a Chevy. That's nice of them to try the shocks! They never tried doing that to ours!!!! Check the lemon law guidelines in your state - most are 3 repair attempts and you can file. If you are rally fed up go this route, they'll require one more attempt with an engineer and then you settle.