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Seat Movement Issues

jdvaughn

By jdvaughn
in Troubleshooting & Recalls

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mzodarg Senior Enthusiast

mzodarg

Posted
Posted (edited)

Don't get your panties in a wad....

 

 

Very adult comment. Thanks for solidifying what I was thinking to begin with.

Edited by mzodarg
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hotrodz37
hotrodz37

So I was able to solve the seat movement issue as a few others with hose clamps. I bought 2 - 1" hose clamps, and 2 - 3/4" rubber clamps and slid the rubber off of those and onto the hose clamps. I bu

GMC-AT
GMC-AT

whatever... I'm sure 2013 Chevy was perfect and had no issue. I'm sure your 1996 Ford is also perfect and never had any issues ... The truth is that every car/truck, every year has it's issues. Th

tanner709
tanner709

Thanks for this.   Just re-quoting for all the new members because I spent about 20 minutes trying to find the fix, with pics.

Posted Images

b1gted Enthusiast

b1gted

Posted
Posted

Finally got my truck in to dealer for seat issue. They told me that the seat adjuster needs replaced. Said that the seat adjuster pivots are loose and will have to replace the entire adjuster. He told me that part is on back order because this issue has happened a lot and they are redesigning it. Said they would call when part was in.

 

usy3ytyz.jpg

  • Like 3
b1gted Enthusiast

b1gted

Posted
Posted

Do you have a power seat or manual seat?

 

Power

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

b1gted,

 

I am truly sorry to learn that you are continuing to experience an issue with your vehicle regarding your seat moving. I would like to look into this concern for you and see if we can try a different approach at this issue.

 

Sincerely,

 

Jennifer T.

GM Customer Care



b1gted Enthusiast

b1gted

Posted
Posted (edited)

b1gted,

 

I am truly sorry to learn that you are continuing to experience an issue with your vehicle regarding your seat moving. I would like to look into this concern for you and see if we can try a different approach at this issue.

 

Sincerely,

 

Jennifer T.

GM Customer Care

 

 

Jennifer you have been working with me in Private messages. You setup the appointment for me. Not sure what else can be done at this time. they ordered a "Seat Adjuster" they just have no idea when it will be available. The dealer did everything they could I believe at this time? What did you have in mind for a different approach at this issue?

Edited by b1gted
GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Jennifer you have been working with me in Private messages. You setup the appointment for me. Not sure what else can be done at this time. they ordered a "Seat Adjuster" they just have no idea when it will be available. The dealer did everything they could I believe at this time? What did you have in mind for a different approach at this issue?

b1gted,

 

Yes, I do remember assisting you. I would like to look into your case and follow up with the specialist that I forwarded your case to, to see what other options you may have regarding this issue.

 

Please let me know if I can assist you with this.

 

Sincerely,

 

Jennifer T.

GM Customer Care

b1gted Enthusiast

b1gted

Posted
Posted
Jennifer you have been working with me in Private messages. You setup the appointment for me. Not sure what else can be done at this time. they ordered a "Seat Adjuster" they just have no idea when it will be available. The dealer did everything they could I believe at this time? What did you have in mind for a different approach at this issue?

b1gted,

 

Yes, I do remember assisting you. I would like to look into your case and follow up with the specialist that I forwarded your case to, to see what other options you may have regarding this issue.

 

Please let me know if I can assist you with this.

 

Sincerely,

 

Jennifer T.

GM Customer Care

 

Sure. Please do.

b1gted Enthusiast

b1gted

Posted
Posted
b1gted,

 

Great! Let me look into this for you and I will private message you on Tuesday with an update.

 

Thank you for your patience,

 

Jennifer T.

GM Customer Care

 

 

 

Had not seen a private message from you, so was just wondering if you had checked into whatever you were going to do.

 

Haven't heard from you. Just wondering if you

jdvaughn Enthusiast

jdvaughn

Posted
  • Author
Posted

Finally got my truck in to dealer for seat issue. They told me that the seat adjuster needs replaced. Said that the seat adjuster pivots are loose and will have to replace the entire adjuster. He told me that part is on back order because this issue has happened a lot and they are redesigning it. Said they would call when part was in. usy3ytyz.jpg

 

Hey b1gted, Have you heard anything back from the dealer on part availability? This is the exact feeling I have. The rear of the seat bottom seams to click/pop from side to side and the seat also clicks when I first get in like it is loose. I have been meaning to get under the seat and take a look before I go in for my 2nd follow up appointment on this issue.

 

I am weary to believe they actually have a redesign already, but maybe it has been an more prominent issue that has been brought up to the dealer at a higher level than I thought. Let me know what you hear and if it leads to any success with the adjuster swap out. The truck didn't do this at first, so it seems like something wore out and just hoping it wont happen again (IE. need a redesign or fix of sorts). Thanks.

b1gted Enthusiast

b1gted

Posted
Posted

I am weary to believe they actually have a redesign also. Just letting everyone know what they told me at the dealer. The GM Customer care person is supposed to be following up on this and getting back to me. But, no, I haven't heard from her, or from the dealer about anything. They acted like they had no idea when the part would be available, just that the ordered it and would let me know when it is in.

 

You have same exact issue, Mine didn't do this when I first got truck in July of this year. It is consistantly getting worse month to month. At first it just did it every once in a while, now it does it when I first get in the truck and on every turn or bump that forced my body to lean side to side at all.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Had not seen a private message from you, so was just wondering if you had checked into whatever you were going to do. Haven't heard from you. Just wondering if you

 

Hey there,

 

I do apologize for the delay in responding. I have checked your case notes. Your agent is continuing to work with your dealership and I am reaching out to some of my internal resources to see if I can answer all your question regarding resolving your moving seat issue.

 

Thank you for your patience,

 

Jennifer T.

GM Customer Care

 

 

 

jdvaughn Enthusiast

jdvaughn

Posted
  • Author
Posted

Jennifer, Is there a way for you to get in touch with someone who can tell us what the lead time for these seat assemblies is? I have a meeting with my dealer tomorrow morning and I am guessing that is the situation I will be in...waiting for a seat to be found. As a customer who currently owns the vehicle, I believe I should get preference over vehicles going down the line, but unfortunately GM already has my money and the ones on the line only earn them more, so I am likely lowest on their list.

 

In my personal opinion this is a big miss with GM due to the fact that this part is 100% related to the customer's experience, not to mention something that is fundamental to every car on the road today, so what makes this one so difficult to do correctly?

 

I am sick of feeling like I am sitting on a snow tube on a cold winter day as I go around corners in this truck. At first it was once or twice, now all the time, so there is a definite wear out mode here. The rear of the bottom portion of the seat just seems to clunk from side to side. I took a look under the seat to see if there was any noticeable slop in the bracket without digging too far, but I cant seem to find it. I can feel it and hear it under the seat, but cant seem to pinpoint the direct area.

 

I love the truck, but this experience is making me wish I would have never got rid of my 2011 Ford F150 ecoboost (which was a new model year also for all of you people that tend to use that as an excuse).

  • Like 2
jdvaughn Enthusiast

jdvaughn

Posted
  • Author
Posted

b1gted, I went to have them look at the seat today and they are going to replace the entire seat bracket (similar to your situation). However, they said I could have a bracket installed by Tuesday/Wed of next week. I am not sure whether I should believe it or not that they will get the bracket in that time due to your prolonged waiting...

 

The service advisor was very limited in his words and none of them gave me screaming confidence that it will be here next week.

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