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Shake or Vibration Issues

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steelcity Enthusiast

steelcity

Posted
Posted

 

Hi severado,

 

I am deeply sorry to hear about this shaking concern and I can understand how this persistent concern would be frustrating. If you would like to have me reach out to the dealer on your behalf, I would be more than happy to do so. Please private message me your VIN, mileage, contact information, and the involved dealership.

 

Best,

 

Anthony Z.

GM Customer Care

Why not just get the engineers to fix this problem once and for all! It's only been going on for THREE YEARS!

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csckickass
csckickass

Well folks, I did it. After all the failed attempts at the Chevy dealer I traded it in for a 2015 Ram 1500 Larame. I have to agree with the other folks on here that have done the same thing, it was th

mafd2
mafd2

Apparently you and the other customer reps don't care. If you or GM would care y'all would put more effort in the matter. Just coming on the forum and stating the same repetitive posts and being a 3

DALaws
DALaws

Well I have some good news and bad news about my truck vibrations. Good news is that my truck has a significantly less vibration at speed. The bad news is my truck has significantly less vibration. Fo

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GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Wish chevy cared about my issue

 

Hello Thake618,

We value you as a customer and care about your concerns. Please private message me more details so I can better assist you.

Best,

Julianne M.

GM Customer Care

Jesse Davidson Enthusiast

Jesse Davidson

Posted
Posted

Why have these "reps" suddenly come back? Do they know something none of us do? Their presence really pisses me off more than anything since they are so useless to getting any resolution for our issues

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Alter Ego Trip Enthusiast

Alter Ego Trip

Posted
Posted (edited)

Why have these "reps" suddenly come back? Do they know something none of us do? Their presence really pisses me off more than anything since they are so useless to getting any resolution for our issues

LOL. Totally agree.

 

Start by showing us some cases where you solved the problem (and you actually know what you did that fixed it). Until then it's all lip service.

Edited by Alter Ego Trip
  • Like 3
abominable z71 Enthusiast

abominable z71

Posted
Posted

Why have these "reps" suddenly come back? Do they know something none of us do? Their presence really pisses me off more than anything since they are so useless to getting any resolution for our issues

I was wondering the same thing. Maybe there's a fix on the horizon, doubt it. My guess is they know enough 16 MY trucks are out on the road that owners of the shaky ones are going to start hitting the forum to complain, so the reps are back to offer "help" ease their mind knowing they bought a 50K dollar vibrating POS that GM cannot or will not fix.

  • Like 1
Jesse Davidson Enthusiast

Jesse Davidson

Posted
Posted

I was wondering the same thing. Maybe there's a fix on the horizon, doubt it. My guess is they know enough 16 MY trucks are out on the road that owners of the shaky ones are going to start hitting the forum to complain, so the reps are back to offer "help" ease their mind knowing they bought a 50K dollar vibrating POS that GM cannot or will not fix.

Doubtful there is a fix on the horizon...

 

In other news, Iv'e driven exactly 130 miles since picking my truck up yesterday afternoon and I can already feel the intensity of the vibration increasing.

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longhorn_cop Enthusiast

longhorn_cop

Posted
Posted (edited)

DONT BUY 1. Im at 23k miles and its shaken since a few hundred miles. Been in 3 times. Im looking to get into a ford. My first vehicle in 88 was a gmc. Never driven anything other than a gmc or chevy truck. Im done. GM dont give a sh**. Thats clear

 

 

Sent from my iPhone using Tapatalk

Edited by longhorn_cop
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LongrangeLauber Senior Enthusiast

LongrangeLauber

Posted
Posted

Does anyone know if the Denali's are experiencing the same vibration issues?

Yes. It's every trim package, cab style, bed length, suspension package, etc. There is no rhyme or no reason to it
KingstonMom1976 Enthusiast

KingstonMom1976

Posted
Posted

Why not just get the engineers to fix this problem once and for all! It's only been going on for THREE YEARS!

AMEN!!!! It's not the dealerships fault yet they are taking all the shit for it.

  • Like 2
Jesse Davidson Enthusiast

Jesse Davidson

Posted
Posted

AMEN!!!! It's not the dealerships fault yet they are taking all the shit for it.

Thats why everyone should be nice to their dealers, they can only do what GM will allow them to do

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KingstonMom1976 Enthusiast

KingstonMom1976

Posted
Posted

Why have these "reps" suddenly come back? Do they know something none of us do? Their presence really pisses me off more than anything since they are so useless to getting any resolution for our issues

Totally. All they do it turn you back to the dealership who get no reimbursement for the hours they put into diagnosing this "bad design"

KingstonMom1976 Enthusiast

KingstonMom1976

Posted
Posted

Thats why everyone should be nice to their dealers, they can only do what GM will allow them to do

I am very respectful to mine. Always have been. AND loyal...but I am done. I buy new every 3 years...done with GM after I can afford to get out of this one.

KingstonMom1976 Enthusiast

KingstonMom1976

Posted
Posted

Yes, I actually just picked my truck up from its Final Repair Attempt, and they replaced all 4 tires this time. I'm now at roughly 12,500 miles. I did first start bringing my truck in for this issues at 370 miles though, so no matter what it is, its on GM to fix.

 

Thats insane, find a new dealership, the place I purchased my truck was acting the same way when I first started bringing it in.

 

 

**UPDATE**

I picked my truck up from its final repair attempt, and I now have paperwork that contradicts what was said the last time i had it in about a month ago (This was after they replaced one tire)

 

Apr 14 2016 RFB numbers LF:14 RF:2 RR:16 LR:14

 

May 24 2016, all 4 tires suddenly have RFB numbers over 30

May 25 2016, replaced all 4 tires, no specific RFB numbers given, but I'm told they are all less than 10.

 

They tested the truck with the pico again, before the tire replacement, the number was back up to 22 (right at the GM threshold), from 16 after the last time 1 tire was replaced. after the replacement of all 4, the Pico number is way down to 7. I can say that the Vibration is very very reduced at this number, but still slightly present, The foreman says that 7 is the lowest hes been able to get any truck before. My guess is that as the tires break in, the vibration will start to return, and the new tires are merely masking it right now.

 

As for the Radio, all they did was check the connections, They did call GM TAC, but they didn't have any other solutions so nothing was done. although they did say this time that they couldn't replicate the problem that they could the previous times, and they are chalking it up to the broadcast signal.

 

I will officially be filing lemon law within the week.

Had the same results with picoscope...first time out she was registering 50....all within spec now....but same vibration still there...new tires will make it better again until they wear down...I know the deal...on my second set now. GM should be ashamed of themselves.

KingstonMom1976 Enthusiast

KingstonMom1976

Posted
Posted

 

Hello Thake618,

We value you as a customer and care about your concerns. Please private message me more details so I can better assist you.

Best,

Julianne M.

GM Customer Care

Fix the issue. Take ownership of it. Stop making the dealerships be the fall guy for your design flaws. That would be a start.

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