Rusting Frame

[bdbake01]

Soooo...they kinda painted the diff a bit???

[BIGDOGx]

I would of rather them of done nothing with all the over spray with the very little they did do. I cant see that work taking more then 2 minutes to accomplish, hell I bet it took them longer to put it on the lift then they did spraying over the rusted parts, because not a chance they did any prep of the area they sprayed.

Edited October 4, 2014 by BIGDOGx

[14SLTZ71]

Here is proof that GM still knows how to apply undercoating. So shame on them for pushing substandard trucks out to customers.

Edited October 4, 2014 by 15LTZZ71

[AdamC93]

Here is proof that GM still knows how to apply undercoating. So shame on them for pushing substandard trucks out to customers.

So is this aside from the "wax" that's on the frame? Because I was told that the trucks come from the manufacturer with an undercoat so I didn't need to get one?

[14SLTZ71]

So is this aside from the "wax" that's on the frame? Because I was told that the trucks come from the manufacturer with an undercoat so I didn't need to get one?

This is a 2014 silverado 2500 with factory undercoating applied properly.

Yes, your truck should have came from the factory with undercoat already applied.

[Silverado-Hareek]

This is a 2014 silverado 2500 with factory undercoating applied properly.

Yes, your truck should have came from the factory with undercoat already applied.

 

I'm convinced the 2500's and 3500's are built to a better standard than the 1500's. 1500 owners tend to be the average consumer with a 5-10 year new vehicle turnover rate. 2500 and 3500 owners tend to use their trucks for work and keep them for as long as possible. With that in mind, I think GM invests more time and energy making a quality build with the HD trucks knowing they'll be used harder and longer by fewer people.

[14SLTZ71]

 

I'm convinced the 2500's and 3500's are built to a better standard than the 1500's. 1500 owners tend to be the average consumer with a 5-10 year new vehicle turnover rate. 2500 and 3500 owners tend to use their trucks for work and keep them for as long as possible. With that in mind, I think GM invests more time and energy making a quality build with the HD trucks knowing they'll be used harder and longer by fewer people.

The part that I don't understand is that I have seen undercoating on 2014 1500's that look this good also. These trucks are so inconsistent its ridiculous.

[thorneb]

My truck has been in for the rust repair now for 9 days, if you count the weekend. I'm getting very worried that they don't know what they are doing. After repeated days of calling and getting no call back I finally got a return message saying it MIGHT be done by Thursday. So that makes it 8+ business days or about 10+ days total. I'm getting little to no information about what is being done or has been done.

 

It almost at the point that the dealer has had the vehicle in the service department more than I've had it.

 

I'm beginning to think "lemon law".

[bdbake01]

 

I'm convinced the 2500's and 3500's are built to a better standard than the 1500's. 1500 owners tend to be the average consumer with a 5-10 year new vehicle turnover rate. 2500 and 3500 owners tend to use their trucks for work and keep them for as long as possible. With that in mind, I think GM invests more time and energy making a quality build with the HD trucks knowing they'll be used harder and longer by fewer people.

Wishful thinking, but I can assure you that this isn't the case. Design wise, maybe, but not manufacturing itself. This is a QC problem.

[thorneb]

I am in seek of some feedback on how to proceed.

 

My car has been at the dealership for 10 days now for TSB #PI0564D. I just discovered that it has been sitting this entire time while the dealership I purchased it at has been internally fighting with the dealership that is doing the actual repair (the one with the body shop) over how the cost was to be handled. I was foolishly assuming they were doing a really thorough job. I further discovered the body shop rejected the vehicle saying it was too large to be handled and they sent it back to the main service shop where they just spot hit the rust areas with some spray undercoating.

 

Clearly the TSB was thrown out the window.

 

It also turns out the two dealerships are owned by the same person. Why would they be fighting with each other and why put me in the middle and inconvenience me?

 

I plan not to accept the way it was repaired, but what else should I do?

 

I started a case, directly with GM, but they said I had to get the repair paper work back before they could assign a specialist.

[2014 Sporty Shorty]

I kind of wish I didn't let the dealer rubber coat both my tucks just to see how bad this rust really is. They put a nice thick coat of it everywhere on both of my trucks so I can't complain, I just wish I could see it for myself.

I kind of wish I didn't let the dealer rubber coat both my tucks just to see how bad this rust really is. They put a nice thick coat of it everywhere on both of my trucks so I can't complain, I just wish I could see it for myself.

[TJMaine]

^^ So important he said it twice! kind of like a prayer.

[darkfox1]

Wishful thinking, but I can assure you that this isn't the case. Design wise, maybe, but not manufacturing itself. This is a QC problem.

 

That's what I'm starting to believe.. I have a little bit of rust around the rear of my leaf springs, not as bad as this, but it's still there. My truck's used sure but.. it was not towed with (it didn't have a towball or any towing package on it) so unless they just parked it 3/4 of the way in a lake for the last year the rust thats on it for a GA truck must mean that its a manufacturer issue.

 

I also had an issue with my tailgate dragging on the bed side because the bed was built out of spec (as best as we can tell.) I fixed it myself with a rubber hammer and a block of wood.

 

I just hope the important things have better QC. engine, transmission, tcase, brakes, fuel, etc.

[pm26]

The whole thing is very simple. Someone at GM put in a suggestion that they could save a bunch of money by deleting painting of frames after they are made. But raw carbon steel will rust quickly, especially if some of those frames are stacked outdoors at some supplier facility before shipped to the GM truck assembly plants. So they apply the wax spray or undercoating to rusty frames and it does not stick and peels off quickly. What you see is the rust that was already on the frame when the truck was assembled at the factory. I mentioned before that I bought a new differential cover from my Chevy dealer for my Silverado and the new cover was made of raw unpainted stamped steel and already had rust spots on it in the plastic bag. Imagine how quickly a frame will rust if unpainted and left outdoors for a while.

 

The sad thing is that GM most likely rewards those who put in all kinds of dubious suggestions to save money more than it rewards people who improve the design and quality.

Edited October 22, 2014 by pm26

[Retired Bob]

pm26, interesting comment. I use to work for a very large company where 'cost improvement' suggestions were strongly encouraged - and rewarded. As a supervisor of a department where the employes would rather work then make up suggestions, I had to 'think up' suggestion for my department. It is very easy to make up things on almost any subject - don't clean rust off frames before spraying wax and see if the customers complain, etc. It's the number of 'suggestions' that upper management could show illustrating that cost improvements were important to the company, rather then the quality of the suggestions. Quantity always won over quality - but occasionally there was a valid suggestion.