Shake or Vibration Issues

RageMonkey · October 6, 2014

I am only going to a 2015 (not sure if I would call it upgrading) because that's what I was offered and would be an idiot if I didn't do it because I'm not losing anything except time. If I wasn't offered this deal, mine would probably be sitting on a ford or ram lot as we speak waiting for an unsuspecting buyer, what a shame.

Oh for sure, if you actually have an offer then that's fine. My theory is I spent 30g+ on this truck (I'm young and there's plenty of trucks left in my future), but with this first experience being as crappy as it is... I'll move to another company and buy the rest of the trucks I have left in me for the 60 or so years I'm on this planet with another company. I know GM is looking into the issue, but the dealerships around here are ridiculous in dismissing the issue entirely. So to be honest, there's no reason in supporting this company if they can't help me out. Even if they did figure out the problem, there's no reason why I should jump through hoops to even get it looked at. The last dealership I went to took 3 hours to do a 15 minute oil change for crying out loud.

Edited October 6, 2014 by RageMonkey

KARNUT · October 6, 2014

That's a good point most of my working life when I bought a truck I had no time to even go in for an oil change. If it ran I drove it, did my own oil changes. I use to work out of my truck, it was my office. Only one truck didn't make it six months 94 Ram diesel, the rest went two years or three.

RageMonkey · October 6, 2014

My boss was pretty mad when I got back 2 hours beyond my 1 hour lunch break. Not much I could do. I actually just got off the phone with another dealership. They again will NOT even look at the issue with my tires/rims not being stock. I don't have the stock ones anymore since I live in an apartment and have no room for them. I offered getting them balanced the day before bringing it in, still not good enough. So I guess that's it. First and Last Gm Truck. Will NOT recommend another. My problem isn't with the truck, it's with the "customer service" you get when investing into the company. The truck could be fixed, lousy reputation and no trust, not so much.

Edited October 6, 2014 by RageMonkey

taps929 · October 6, 2014

Hmm. I live in maine where the speed limit is 70 mph with a 5 mph legal buffer, so can do 75 all day with no tickets. North of Bangor/Orono is posted 75 mph with the 5 buffer so 80 is top speed. Thats on I95. So they cant use that here either. Maybe they really are designed to vibrate at high speeds. The faster,these trucks go, to less fuel ecomony they get due to having the same aerodynamic styling as a chest freezer. Kia pays their cutomers for some models for every mile they drive because the cars could not due the mpg posted on the window sticker. Lol.

Edited October 6, 2014 by taps929

shakey · October 6, 2014

Hello again fellow gm enthuseist! 2014 sierra PROFESSIONAL GRADE.

After waiting 4 days for a call back from the "customer service dept" I use that term loosely....... I got the dust off Friday. A very nice lady (really) named Doris talked to me about my "vibratory transport unit". She was shocked and appalled at the lack of "proffessional grade" help I was recieving....What kind of help do Chevy owners get? She really was nice when I first talked to her and the next ie: last time I spoke with her I believe the "nice lady" had been redirected by management. She wished me good luck and told me to have a good weekend. Well bless her heart...............

It has taken me a while but now I,m getting pissed. I have a $40,000.00 turd in the garage that I can,t stand to drive. I,ve heard all or most of the dumb a excuses everyone else has. This morning I filed a lemon law complaint with the BBB.And per one of the earlier post sent a letter to Mary Barras email address. I know that tr84 got some sort of response a couple days after he sent an email but I,m not so sure it,s not just more "sorry you,re experiencing trouble nonsense".

I would like some help reguarding whether or not I should sign on with one of the lemon lawyers or give BBB. a chance 1st? They claim on there sites that the client pays nothing.... A lawyer would not lie would they? YES more sarcasm..... I,m a bad man........I would like to here from others going through the same steps. It would help to share info reguarding what to do and what NOT to do to get through this crap.

My truck is nearly a year old and has 5250 miles on it. The lugs nuts are worn out and the driveshaft has been replaced as well as the tires.

This may very well be the only source of help available! I watch for some suggestions. Thanks and good luck. Shakey----Max

shakey · October 6, 2014

I live in Florida were the speed limit is 70 mph. They gave me crap about driving over 70 mph and said they weren't obligated to fix it because I was "breaking the law." I asked them to provide me with a document stating that my truck was specifically designed and built to be driven only in Florida and not designed and built for interstate commerce. They never mentioned the speed limit again and the next phone call I got was to schedule the final repair attempt.

Fishing Bear

Can you tell me what "final repair attempt" means and who decides it is the final attemt. I,m going through the same crap and actually just filed with the BBB. today 10-06-2014. Would like to know if I or you need to sign on with a lemon law attorney or has GM. been trying not to "LEMON UP' the titles. Some where through these 216 pages I read that they would rather do buy backs BEFORE the title gets trashed. Any advice will be appreciated by me and all in the same " proffessional grade boat".

Signed shakey still shakey Hey! but shakey is the new 'NORMAL OPERATING AS DESIGNED'.

TR84 · October 6, 2014

Hello again fellow gm enthuseist! 2014 sierra PROFESSIONAL GRADE.

After waiting 4 days for a call back from the "customer service dept" I use that term loosely....... I got the dust off Friday. A very nice lady (really) named Doris talked to me about my "vibratory transport unit". She was shocked and appalled at the lack of "proffessional grade" help I was recieving....What kind of help do Chevy owners get? She really was nice when I first talked to her and the next ie: last time I spoke with her I believe the "nice lady" had been redirected by management. She wished me good luck and told me to have a good weekend. Well bless her heart...............

It has taken me a while but now I,m getting pissed. I have a $40,000.00 turd in the garage that I can,t stand to drive. I,ve heard all or most of the dumb a excuses everyone else has. This morning I filed a lemon law complaint with the BBB.And per one of the earlier post sent a letter to Mary Barras email address. I know that tr84 got some sort of response a couple days after he sent an email but I,m not so sure it,s not just more "sorry you,re experiencing trouble nonsense".

I would like some help reguarding whether or not I should sign on with one of the lemon lawyers or give BBB. a chance 1st? They claim on there sites that the client pays nothing.... A lawyer would not lie would they? YES more sarcasm..... I,m a bad man........I would like to here from others going through the same steps. It would help to share info reguarding what to do and what NOT to do to get through this crap.

My truck is nearly a year old and has 5250 miles on it. The lugs nuts are worn out and the driveshaft has been replaced as well as the tires.

This may very well be the only source of help available! I watch for some suggestions. Thanks and good luck. Shakey----Max

So here is my take on this whole thing. I have found that GM likes to spin me in circles and heres why. When I was first advised to call GM customer care and start a case number I was assigned a customer service manager.. Every time I would ask this person for an update she would have to call the dealer and talk to them and then give me a call back a day later.. The information I was given was the same information I would get if I called the dealer and asked my self. Over time I found this was pretty much useless.. This is when I decided to take things to the next step and Email Marry Barra. I sent a lengthy email about what I had been through with a time line of events and who I spoke to. A day or two later I received a call from an executive office manager and was told she was now assigned to my case by Marry Barra and she would be relay the info back to Mrs. Barra. Well over time I came to find out that she was pretty much the same type of customer service person as the last one.. Would have to call the dealer to find out what was going on then relay the message back to me a day later. After a few weeks of talking to her I found she had no authorization to make any decisions in my case she was simply following along to relay information. As things progressed and I now had been going back and forth with her, the general manager, the service manager, and the owner of the dealership I had came to the conclusion is that the District manager of after sales(DMA) is the one who clearly is the decider of my fate with this truck. Once I filed my BBB case the executive office rep stopped contacting me and the DMA took any offers off the table. At this point I was told that no one could talk to me anymore because it is now a legal case. I got a call from GMs resolution department (extremely rude by the way) and was offered what the state would have allowed for a trade in only if I would have won arbitration. I told them this was a worse deal than I had already been offered. Through talking with this person I had found out that he was receiving orders from the DMA her self after I was told by her she couldn't talk to me any more it was in the hands of someone else! WTF GM...

I filed my final attempt which is a requirement for the lemon law. They replaced all the tires and shocks and called it fixed even though it is not and is supposedly "within specs from 0-70mph". So now I have put my BBB case on hold and I am waiting to work with the DMA again to get into another truck because at this point I had decided it would be easier to take a 2015 2500 and call it a day because I would have went and probably bought one anyways after I got my money back. I really am over their games and If this doesn't get resolved quick I am going full force on a lemon law and I will buy another brand. This is their last chance to make this right. The lawyer I had sent my documents to for counsel is chomping at the bit for this case and wants me to pursue lemon law.

Now GM knows if they buy back a truck and give you your money back there going to lose their ass on the truck if its lemon titled so I believe they are trying to buy these trucks back under trade in assistance to prevent this. The reason I recommend everyone send an email to Mary Barra and the NHSTA is because we will not get any where if there is no pressure put on GM to fix these trucks. Marry Barra's mailbox should be full of our complaints so that she understands how wide spread the problem is and puts the pressure on the right people. If only one or two people here or there complain our problems will get dismissed as we are just complainers and they will still use the excuse "oh this is the first time I've heard of this problem."

My recommendation at this point is to try and work with the DMA if your willing to get into another GM vehicle. I my self will not take another 1500, 2014 or 2015, I don't trust the platform. I have however driven a few Duramax's and from what I understand is that it is the same frame, engine, and transmission that they have been using for the past 4-5 years so the kinks I'm assuming are worked out. The only thing that would make me nervous is the rest of the truck. Am I happy about being forced to spend another 5-6k to get a working truck? Hell no!! But at this point its this option for a proven drive train or to go through the hassle and time of going through arbitration, and possibly a law suit thats going to drag this on for another 3-4 months. I WILL go that route if they don't step up and make me happy as the customer service has been SHIT so far.

mafd2 · October 6, 2014

Well said TR24. I wish you the best on whatever happens.

14SLTZ71 · October 6, 2014

So here is my take on this whole thing. I have found that GM likes to spin me in circles and heres why. When I was first advised to call GM customer care and start a case number I was assigned a customer service manager.. Every time I would ask this person for an update she would have to call the dealer and talk to them and then give me a call back a day later.. The information I was given was the same information I would get if I called the dealer and asked my self. Over time I found this was pretty much useless.. This is when I decided to take things to the next step and Email Marry Barra. I sent a lengthy email about what I had been through with a time line of events and who I spoke to. A day or two later I received a call from an executive office manager and was told she was now assigned to my case by Marry Barra and she would be relay the info back to Mrs. Barra. Well over time I came to find out that she was pretty much the same type of customer service person as the last one.. Would have to call the dealer to find out what was going on then relay the message back to me a day later. After a few weeks of talking to her I found she had no authorization to make any decisions in my case she was simply following along to relay information. As things progressed and I now had been going back and forth with her, the general manager, the service manager, and the owner of the dealership I had came to the conclusion is that the District manager of after sales(DMA) is the one who clearly is the decider of my fate with this truck. Once I filed my BBB case the executive office rep stopped contacting me and the DMA took any offers off the table. At this point I was told that no one could talk to me anymore because it is now a legal case. I got a call from GMs resolution department (extremely rude by the way) and was offered what the state would have allowed for a trade in only if I would have won arbitration. I told them this was a worse deal than I had already been offered. Through talking with this person I had found out that he was receiving orders from the DMA her self after I was told by her she couldn't talk to me any more it was in the hands of someone else! WTF GM...

I filed my final attempt which is a requirement for the lemon law. They replaced all the tires and shocks and called it fixed even though it is not and is supposedly "within specs from 0-70mph". So now I have put my BBB case on hold and I am waiting to work with the DMA again to get into another truck because at this point I had decided it would be easier to take a 2015 2500 and call it a day because I would have went and probably bought one anyways after I got my money back. I really am over their games and If this doesn't get resolved quick I am going full force on a lemon law and I will buy another brand. This is their last chance to make this right. The lawyer I had sent my documents to for counsel is chomping at the bit for this case and wants me to pursue lemon law.

Now GM knows if they buy back a truck and give you your money back there going to lose their ass on the truck if its lemon titled so I believe they are trying to buy these trucks back under trade in assistance to prevent this. The reason I recommend everyone send an email to Mary Barra and the NHSTA is because we will not get any where if there is no pressure put on GM to fix these trucks. Marry Barra's mailbox should be full of our complaints so that she understands how wide spread the problem is and puts the pressure on the right people. If only one or two people here or there complain our problems will get dismissed as we are just complainers and they will still use the excuse "oh this is the first time I've heard of this problem."

My recommendation at this point is to try and work with the DMA if your willing to get into another GM vehicle. I my self will not take another 1500, 2014 or 2015, I don't trust the platform. I have however driven a few Duramax's and from what I understand is that it is the same frame, engine, and transmission that they have been using for the past 4-5 years so the kinks I'm assuming are worked out. The only thing that would make me nervous is the rest of the truck. Am I happy about being forced to spend another 5-6k to get a working truck? Hell no!! But at this point its this option for a proven drive train or to go through the hassle and time of going through arbitration, and possibly a law suit thats going to drag this on for another 3-4 months. I WILL go that route if they don't step up and make me happy as the customer service has been SHIT so far.

It gets a bit tricky because the DMA won't allow you to play both sides. If GM offers you a deal and you don't take it and then you decide to go BBB or lemon law and lose, you could end up with no deal.

Edit: I would have preferred a buyback but wasn't taking any chances so I took the trade-in assistance. I'm not a gambler.......

Edited October 6, 2014 by 15LTZZ71

TR84 · October 6, 2014

It gets a bit tricky because the DMA won't allow you to play both sides. If GM offers you a deal and you don't take it and then you decide to go BBB or lemon law and lose you could end up with no deal.

This is true. I started my BBB case and recently closed it so we will see what happens.. I do have the ability to open it back up within 60 days or start a new case if its longer and proceed if nothing can be agreed upon but I am going to give GM the benefit of the doubt one last time before I write them off forever.

skylineflyer · October 6, 2014

Can I have this Marry Barra email address please. I'm fed up. I've waited 1 week to get an approval for new tires. This is ridiculous.

TR84 · October 6, 2014

I think the three important people to contact are

Mary Barra [email protected]

the NHTSA http://www.nhtsa.gov

and your dealership District Manager of After sales who will only speak to the GM or Service manager.

Edited October 6, 2014 by TR84

14SLTZ71 · October 6, 2014

This is true. I started my BBB case and recently closed it so we will see what happens.. I do have the ability to open it back up within 60 days or start a new case if its longer and proceed if nothing can be agreed upon but I am going to give GM the benefit of the doubt one last time before I write them off forever.

Just tread lightly because you don't want to get the short end of the stick. I say take the sure thing, people don't always win when they go lemon law. We all know that most people would prefer a buyback, but we have to be realistic at the same time. I don't think GM will ever offer you something twice.

Edited October 6, 2014 by 15LTZZ71

14SLTZ71 · October 6, 2014

Double post........

Edited October 6, 2014 by 15LTZZ71

BlueWrapper · October 6, 2014

More info from that site:

Keeping You Safe

Welcome to SaferCar.gov, where you can identify and report problems you might be having with your vehicle, tires, equipment or car seats. If you think you have a problem, we want you to tell us about it. We are the Office of Defects Investigation, or ODI. We are a part of the U.S. DOT's National Highway Traffic Safety Administration, the nation's only agency authorized to conduct defect investigations and administer safety recalls on everything from vehicles and equipment to tires and child safety seats. Our engineers and investigators look into problems you report to help ensure you and others stay safe on our nation's roads and highways.

Why your complaint is important
Your complaint information will be entered into NHTSA-ODI's vehicle owner's complaint database and used with other complaints to determine if a safety-related defect trend exists.

If a safety-related defect exists in a motor vehicle or item of motor vehicle equipment, the manufacturer must provide a remedy at no cost to the owner. Your complaint is the first step in the process.

We do not have to receive a specific number of complaints before we look into a problem. We gather all available information on a problem. Your complaint is important to us.

Seems like if all you filed about the vibration it would help.

https://www-odi.nhtsa.dot.gov/ivoq/

TR84 I'm glad you mentioned the NHSTA. I posted this before but it looks like no one as filed with them. From what I've read this is the only government department with the authority to investigate defective vehicles. Guys I feel for you but all these complaints on a truck forum probably do nothing to benefit you or force GM to do anything about the vibration. If all of you filed a complaint on this site that have the vibration problem that'd surely be a pattern of defect. This is absolutely a defect, and this is who handles these things.

http://www-odi.nhtsa.dot.gov/owners/SearchResults.action?searchType=PROD&prodType=V&targetCategory=A&activeTab=2&searchCriteria.model_yr=2014&searchCriteria.make=CHEVROLET&searchCriteria.model=SILVERADO&searchCriteria.prod_ids=1884945