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Radio Reception Issues

ace ventura

By ace ventura
in Troubleshooting & Recalls

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tutiii Enthusiast

tutiii

Posted
Posted

I took my truck in last week, after being contacted by the general manager and te service manager. I went as far as sending this Forum link to them. I was told that my antenna base was stripped out and it was losing ground. This is after i told them my reception was worst when the fog lights were on. That was the 3rd time i took my truck in. The first 2 times i was blown off like i was nuts. So they order the parts along with the parts to keep my seat from moving (2nd time for that, 1st time i got the your nuts look). Sad part is that i had to get the general manager involved.

So i take my truck back next week, i'll keep you posted.

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TJay74
TJay74

*** UPDATE ***   Back from the dealer, engineers did as I thought and had a flashed module with them. Just had to wait on it to be installed and paired to my VIN and we were off on the road test.  

TJay74
TJay74

Ok, just got off of the phone with the Chief Engineer and 2 infotainment engineers. GM is waiting on the infotainment vendor to finish their side of the update, they have to tes the update out and are

bladz1454
bladz1454

NEW 2014 GMC Sierra has HORRIBLE Radio/HD Radio reception. There was a pretty long post about this before with a good amount of people on it. I've concluded they are pushing XM so hard that they mad

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glcbn Enthusiast

glcbn

Posted
Posted

Normally I just shrug off the every now and then crappy reception, but today I was actually swearing at the radio. It was constantly doing the "acquiring the signal" crap and repeating the previous sentence. I was trying to listen to the baseball game and the constant repeating was literally driving me nuts!! Unbelievable how bad these radios really are!!

 

Had to vent. I feel a little better now. :)

Aznative Enthusiast

Aznative

Posted
Posted (edited)

my 2014 silverdo is terrible as far as radio reception, I listen to a couple strong talk radio AM stations here in the valley and I can be in town and the people are talking and it sounds like I am 100 miles out of town driving through the mountains and it fades in and out, similar with FM stations but reception is good but goes from sounding OK to sounding like the music or person talking is in a tunnel!!

 

I did find one fix that works, I open the menu and turn the HD signal identify OFF and whether on AM or FM the channel clears up and sounds like a normal radio only problem is everytime you change radio channels the HD signal option turns back on, so now I change channels open menu turn off HD signal, pain in the butt for something as simple as a radio in an expensive truck that doesn't work as well as my first AM/FM radio I had in my first car a gazzilion years ago!!

Edited by Aznative
Fishingbear Enthusiast

Fishingbear

Posted
Posted

*** UPDATE ***

 

Heard from the Chief Engineer today, said they finally have a software update that works and should correct the issue. They are going to try and update my truck next week and then give me a couple of days to see if the update works.

 

I will follow up with more info once I get everything in place.

Wondering if you got the update yet and if it worked? Thanks.

Yotaman Enthusiast

Yotaman

Posted
Posted

Wondering if you got the update yet and if it worked? Thanks.

Yea !!!!???

Fishingbear Enthusiast

Fishingbear

Posted
Posted

Yea !!!!???

 

Good to hear. Do you have any specific information I should tell my dealer? Tsb#, etc...

TJay74 Senior Enthusiast

TJay74

Posted
Posted

Nothing yet, I go in to meet the engineers on Thursday to have the update applied. I am not sure if it will be quick enough for me to take the truck then or if they are giving me a loaner.

Spurshot Senior Enthusiast

Spurshot

Posted
Posted

Thanks for taking the time to work with GM and to share the information on the issue.

tutiii Enthusiast

tutiii

Posted
Posted

I got my truck back last night, they replaced the antenna base and cable. Also told me my LED fog lights where causing the static. Radio is better but the constant HD switching is annoying.

glcbn Enthusiast

glcbn

Posted
Posted

Thanks for taking the time to work with GM and to share the information on the issue.

 

 

DITTO

TJay74 Senior Enthusiast

TJay74

Posted
Posted

Dealer called me just a bit ago to confirm the apt and let me know the infotainment engineers would be there in the morning. Sounds like they are bringing a module that has already been flashed with them, I am thinking to maybe expedite the down time. They want to do some more drive time analysis to see if the update fixes the issue or not. I guess that way if it is worse they can put my old module back in and start over.

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dmd277 Enthusiast

dmd277

Posted
Posted

Tjay74 I appreciate all of your efforts, With out your help I don't believe the radio repair would have progressed to this point. Thanks

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Mad Max Enthusiast

Mad Max

Posted
Posted

I got my truck back last night, they replaced the antenna base and cable. Also told me my LED fog lights where causing the static. Radio is better but the constant HD switching is annoying.

Glad to hear it's better but sorry to hear it's not "fixed".

 

I doubt very much the LED fog lights would cause any static, but that's easy to check just by unplugging the bulbs and comparing the results.

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