Does GM ever actually survey owners feedback??

[grizzlyrafting]

Hi Guys,

 

I've owned six GM vehicles since I started driving and this is my first brand new truck which I ordered from the factory. I've had the truck now for 2 months and love it. Only real complaint is my drivers seat sometimes sways in the lower part of my back when turning or on bends. It is somewhat annoying and from researching on this forum, many others are experiencing similiar problems.. My question is since this is my first new GM vehicle does GM actually reach out to customers to get feedback, send out surveys, etc to learn how customers are satisfied with the truck itself?, and not solely on customer service... I'm surprised after spending $50,000 how non-existent GM has been after the purchase... Sure they send out survey's constantly wanting to know if the "waiting room at the dealership was clean on my last visit", but do they actaully care about how the customer feels about the product they just paid so much for? How do they really learn of problems people are having? Just curious is all....

 

 

Thank you,

 

- Al

[2016 Sierra Owner]

Yes they do. I have gotten 3 surveys from different companies for my truck so far.

[RyanbabZ71]

Yes few yrs ago I was part of a phone survey

[waumo1]

I've owned a lot of GM vehicles over the years and the only time I was ever contacted about the vehicle itself was with our 1994 Buick Roadmaster. In that case the main line of questioning was about the cupholders which I could not have cared less about.

[mike94silverado]

I've gotten a few surveys over the years and I let em know what I think (including the dealership facility one where I bitched about them making the mom and pop type dealers spend money to make their dealerships look like every other one) come to think of it maybe thats why I havent gotten another....

[sh00ter]

I got a survey earlier this year via e-mail after buying a Buick Enclave. It was very long...so long I didn't take time to answer it.

[2017SierraSLT]

I have received three surveys after the purchase of my new 2013.

[ZmanII]

I purchased 3 brand new GM vehicles in the last 3 years and have not received a single survey. I wish GM sent me at least one survey on the vehicle that has been in the shop 10 times for warranty repairs. Prior to my last three purchases, on all of the other GM vehicles I had, every service visit I was sent a survey and someone from GM was reading the surveys. A molding was slightly damaged on my impala during a warranty repair, GM contacted the dealership, sent them the molding, and then contacted me to bring the car in for replacement. I was surprised, I was going to live with the damage, I just wanted GM to know the poor material used for the molding that deformed when it was removed, but they stepped up and replaced it. I didn't even tell the dealership about the damaged molding because it was so minor.

[grizzlyrafting]

Interested to learn of some of the GM consumer programs Won_Hunglo was talking about because I cannot seem to find any online.. I'd appreciate any links or leads... cheers...

[Aaron1085]

Same here. I'd like to get involved.

 

Sent from my DROID RAZR HD using Tapatalk

 

 

[sh00ter]

I got one this week for an Enclave purchased last year. I think that was the 3rd one.

[tpgdiver]

I received a survey from GM last week that was not asking about my purchase or the dealer. I got surveys shortly after the purchase about that, but the one last week specifically asked questions regarding the truck since I have owned it for a couple of months.

 

I indicated three issues I have/had (all minor) and I will see if there is any follow up.

[mattmanstroked]

I agree few months after purchase we all should get a survey about the likes and any dislikes. Customer feed back could only help future development.

 

But what do I know I just drive the truck.

[fondupot]

I've gotten two surveys by email.

[Pumper]

I am a GM employee and I can tell you that the surveys that are turned in are actually reviewed and changes are made based on the surveys.

 

PS

The surveys for the dealerships do nothing for the vehicle itself and is only representative of your experience that the dealership can control.